Business Details
18 Years
experience
Emergency
services
Glasgow's Trusted Letting Specialists
KPM Residential is a Glasgow-based letting agent specialising in quality property management and cost-efficient services for landlords and tenants. Founded in 2008 as an extension of our own property management needs, we combine over 13 years of industry experience with a deep understanding of landlord responsibilities. Our services include HMO conversions, property refurbishments, and comprehensive tenant vetting. With ARLA accreditation and Client Money Protection certification, we prioritise transparent communication, regular property inspections, and rapid maintenance response.Our team's expertise in navigating legislative changes and achieving 100% tribunal success demonstrates our commitment to protecting clients' investments while maximising rental yields. Always available via 0141 332 8833, we maintain a customer-oriented approach that has earned consistent positive feedback from both landlords and tenants.
Services
Property Management
Tenant Vetting
Maintenance Services
HMO Conversions
Property Appraisals
Details
- Year established: 2008
Highlights and features
- Founded by landlords with 13+ years' property management experience
- ARLA-accredited with 100% tribunal success rate
- 24/7 emergency maintenance service available
- No let, no fee guarantee for landlord clients
- Quarterly property inspections included as standard
Associations and certifications
- Client Money Protection
- ARLA
What people say
Excellent communication
Quick repairs
Professional team
Deposit returned fully
Hassle-free management
Services
Full Property Management
Our comprehensive property management service covers rent collection, tenant communication, and property maintenance. We ensure timely payments to landlords by the 15th of each month while handling all tenant inquiries. With quarterly inspections and rapid response times for repairs, we protect your investment while minimising landlord responsibilities. Our ARLA-accredited team manages all aspects of tenancy lifecycle, from marketing to evictions, while maintaining strict compliance with Scottish letting regulations.
Tenant Vetting
Our rigorous tenant vetting process includes ID verification, credit checks, employment confirmation, and detailed references. We verify applicants' financial stability through payslip and bank statement analysis while checking previous landlord references. For students, we confirm university status and require suitable guarantors. Our thorough process reduces risk for landlords while maintaining transparency for tenants. We use professional referencing agencies to ensure accurate assessments while maintaining GDPR compliance throughout the process.
Maintenance Services
Available 24/7 for emergency repairs, our service handles all routine maintenance needs with qualified tradespeople. From boiler issues to emergency plumbing, we ensure rapid resolution with clear communication throughout. Our Glasgow-based network of trusted contractors lets us respond quickly across our service areas. We maintain detailed records of all repairs while keeping both landlords and tenants informed at every stage of the process.
HMO Conversions
We specialise in transforming properties for House of Multiple Occupation use, maximising rental potential through strategic renovations. Our service includes compliance checks with Glasgow City Council regulations and licensing requirements. We handle all aspects of the conversion process while ensuring ongoing compliance with safety standards. Our experience with multi-let properties helps landlords achieve optimal rental yields while maintaining high occupancy rates.
Property Appraisals
Our free property appraisal service provides accurate rental market assessments based on current Glasgow trends. We evaluate property condition, location factors, and comparable listings to determine optimal pricing. Our team offers advice on preparation for letting while explaining potential returns on investment. This service helps landlords make informed decisions about their property's rental potential without any obligation.
People
Neil Squires
CEO
With over 13 years in property management, Neil leads KPM Residential's strategic direction. He oversees all operations while maintaining focus on client satisfaction. His hands-on approach ensures continued growth while preserving the company's founding ethos.
Questions
Do you offer emergency repair services?
Yes, our 24/7 emergency call-out service handles urgent repairs with rapid response times across Glasgow.
How does your tenant vetting process work?
We conduct ID checks, credit assessments, employment verification, and landlord references with guarantor options available.
What properties do you manage?
We specialise in residential lets across Glasgow including single flats, HMOs, and family homes.
Are deposits protected?
All deposits are registered with Safe Deposit Scotland, with clear processes for returns and disputes.
How are rents collected?
Rent is collected monthly on the 1st and transferred to landlords by the 15th with regular statements.
Do you handle property inspections?
Yes, we conduct quarterly inspections and detailed inventories to maintain property condition records.
Reviews (7)
Imtiaz Immigration Associates
Aug 14, 2021
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Critical:Professionalism,Quality,Value
We forward them professional Tenant. They are the worst Letting Agent Company. They give response very coldly for maintenance once you take their property. At the end of tenancy they will attempt every possible way to hog your money. They will inflict charges to retain your deposit. Please avoid them and go for other option.
We forward them professional Tenant. They are the worst Letting Agent Company. They give response very coldly for maintenance once you take their property. At the end of tenancy they will attempt every possible way to hog your money. They will inflict charges to retain your deposit. Please avoid them and go for other option.
Hannah Bialic
May 31, 2021
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Really unfortunate experience renting with KPM, absolutely the worst letting agency in Glasgow. Would advise anyone to find someone else to manage your property/ rent from. Sent the wrong lease to us with someone else's personal information and continually sent out our personal informaiton to the wrong email address even after informing them multiple times. The only good thing about them is their maintance service, those guys are fab!
Thomas McLellan
Feb 21, 2021
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Honestly the worst letting agency I've ever experienced. Won't repair the windows on my flat, doesn't reply to emails and is just totally unresponsive most of the time. When I phone to ask why I can't get a reply I'm brushed off and nothing is done. Avoid them at all costs. They only care when you are breaking the terms of the contract by withholding rent, not when they are breaking contract by not repairing the flat. They will not even tell me who the landlord is, despite it being law in Scotland.
Fraser Hickson
Dec 20, 2020
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I rented a flat from KPM last year with a friend whilst we did our postgrads and was very impressed with the service provided. I was always able to contact them on the phone and all the staff I spoke with were very friendly and helpful. I had to move out rather suddenly during the pandemic and, despite me suddenly changing from wanting to sign a single occupancy lease to wanting to leave the property, KPM was very understanding and helpful. They also returned my deposit in full which was a nice change from my last letting agency who squeezed every penny they could out of you! I will definitely
Oscar McLaughlin
Dec 13, 2020
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I arranged an afternoon viewing with KPM, as I work outside Glasgow I took the afternoon off work and drove into the city to view the property. After waiting at the doorstep for 10 minutes I called KPM to see where their agent was only to find out that the property was no longer available. This really was a major inconvenience that could have been easily avoided with a phone call. I'm planning on buying property in the next year and I will definitely avoid a company like this that shows such contempt for its' customers time.
Eithne O'Neill
Nov 09, 2020
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Ive let two flats from KPM, they are by the far the best letting agents I have experienced. Extremely helpful and always understanding, actually care about their tenants! easy to contact and quick repairs. Staff are super friendly. Highly recommend!
Charlie Ceates
Oct 22, 2020
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This is actually an experience my sister had. It was her first flat, and to be fair to the estate agent with her, they really showed it off: good looking place, town centre location, really cheap price. But after a while living there, she would hear scratching in the walls, then one night found a new hole in her kitchen and something scurrying. Turns out there were rats living in the crawl space just above her flat. Tried to contact KPM via email and phone with no response. She did the best she could to sort out the problem, but pest control said they couldnt do anything to properly finish off
