Business Details
18 Years
experience
Award-Winning Letting Agents in Glasgow
Western Lettings has been dedicated to property management and letting services in Glasgow since 2008. Our focus on a single service allows us to invest deeply in people and infrastructure, ensuring long-term excellence. We hold a Platinum accreditation from Investors in People, reflecting our commitment to nurturing a supportive and development-driven team environment. Our culture prioritises continuous improvement, with team members actively shaping training and leveraging technology strategically. We guarantee exceptional customer service through transparent communication, prompt issue resolution, and a no-hidden-fees policy.Our landlord pledge includes financial compensation for errors and guaranteed response times for calls and emails. With over 15 years of specialisation, we have become a multi-award-winning agency trusted by landlords and tenants alike. Our processes are designed for efficiency, from virtual viewings to digital tenancy agreements, ensuring stress-free experiences. We maintain rigorous compliance standards and provide comprehensive support for both property owners and renters. Our team's expertise spans legal requirements, tenant relations, and property maintenance, making us a reliable partner in Glasgow's rental market.
Services
Property management
Tenant referencing
Compliance checks
Virtual tours
Inventory services
Details
- Year established: 2008
Highlights and features
- Specialised in Glasgow property management since 2008 with no diversions into sales or development
- Platinum-standard team development accredited by Investors in People
- Guaranteed call response within six rings or receive fee refund
- Transparent 10%+VAT management fees with no hidden charges
- Proven tenant satisfaction with 98% positive review rate across 313+ reviews
Associations and certifications
- Investors in People
- ARLA Propertymark
What people say
Friendly and professional staff
Promptly resolve issues
Transparent processes
Exceptional tenant support
Stress-free move-in
Services
Property management
Our comprehensive property management service handles every aspect of rental property operations in Glasgow. From tenant acquisition and rent collection to maintenance coordination and compliance management, we ensure seamless operations for landlords. Our team provides regular property inspections, financial reporting, and legal compliance updates while maintaining excellent tenant relationships through prompt communication and issue resolution.
Tenant referencing
We conduct thorough tenant referencing through our partner Vouch, ensuring reliable occupancies for Glasgow properties. Our process verifies identity, affordability, credit history, and rental references using a smartphone-friendly digital platform. This service protects landlords while maintaining transparency for prospective tenants through clear, efficient verification procedures.
Compliance checks
Our compliance service ensures all Glasgow rental properties meet current legal requirements. We manage gas safety certificates, electrical inspections, energy performance certificates, and tenant information packs. Our compliance manager maintains up-to-date knowledge of Scottish housing regulations to protect both landlords and tenants from legal risks while ensuring safe living environments.
Virtual tours
We offer virtual property tours to streamline the rental process for Glasgow properties. This service includes professional photography, 3D walkthroughs, and detailed property descriptions accessible online. Virtual viewings save time for both landlords and tenants while maintaining engagement through interactive digital experiences that showcase properties effectively.
Inventory services
Our inventory service creates detailed records of property conditions for Glasgow rentals. We document existing damage, cleanliness standards, and inventory items with photographic evidence. This service protects landlords against unfair claims while ensuring transparent move-in/move-out processes through impartial documentation that both parties can reference throughout the tenancy.
People
Jack Gallagher
Director
With a background in IT and investment banking, Jack founded Western Lettings in 2008. He focuses on systems development and technology integration while maintaining the agency's Platinum-standard team environment.
Sandra Munro
Office Manager
Sandra manages client accounting and business operations while pursuing a BSc in Business & Finance. She ensures smooth office functioning and handles financial compliance for the agency.
Caroline Baxter
Company Secretary
Former intensive care nurse Caroline oversees company administration and training initiatives. She led Western Lettings' Carbon Neutral certification in 2020 and holds a postgraduate medical science degree.
Matthew Mouat
Compliance Manager
Matthew ensures all property compliance requirements are met while managing the agency's electric vehicle fleet. He joined in 2018 and has become a key figure in maintaining regulatory standards.
Kirsty McMillan
Lettings Team Leader
Kirsty manages letting operations and client onboarding processes. Her International Events Management degree informs her organisational approach to property management and team coordination.
Questions
What fees does Western Lettings charge?
Our full management fees are 10%+VAT of rent achieved with a minimum £75+VAT. A £400+VAT Letting & Marketing fee covers property preparation and tenant acquisition.
How does the tenant application process work?
Apply online, attend a viewing, pay a £300 reservation deposit, complete referencing through Vouch, then digitally sign the tenancy agreement before move-in.
What compliance checks are performed?
We manage gas safety certificates, electrical inspections, EPCs, and tenant information packs to ensure all properties meet current Scottish housing regulations.
How quickly do you respond to maintenance requests?
We guarantee prompt resolution of issues, with emergency maintenance handled immediately and non-urgent requests addressed within agreed timeframes.
Can I view properties online?
Yes, we offer virtual tours with professional photography, 3D walkthroughs, and detailed property descriptions accessible through our website.
What happens during the move-out process?
We conduct final inspections, process security deposits within a week, and ensure smooth property handovers while addressing any end-of-tenancy concerns.
Reviews (5)
Nicky O. Boyle
Jan 28, 2022
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Positive:Professionalism,Quality,Responsiveness,Value
Have rented properties in Glasgow for 8 years and Western lettings were by far the most friendly and professional letting service we used. Always quick to deal with any issues and every agent we had communication with was friendly and helpful.
Have rented properties in Glasgow for 8 years and Western lettings were by far the most friendly and professional letting service we used. Always quick to deal with any issues and every agent we had communication with was friendly and helpful.
Billy
Dec 27, 2021
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5 stars. Defintely one of top 3 letting agents in Glasgow. Ive been with Western Lettings for almost a year now and I am very pleased that I have chosen them. The company is well managed and organised for every nitty-gritty. I like the fact that they put the photo of each letting agent at the end of email. Prompt, professional, and good customer service. My property manager Tom is very responsible and reliable, always there and ready to help, from my initial application to flat maintance from time to time till now. Also, Catherine is always there to help and response. I highly recommend Westernlettings
Harry Rossides
Dec 01, 2021
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Moving in was as straight forward as ever. They have a fully automated digital service, making all processes a breeze. Extremely helpful with anything you might need. This is one of the best estate agents around.
Christine Mcnally - The Photographer
Nov 19, 2021
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We've dealt with a few estate agents/letting agents in our time and Western Lettings is by far the most responsive and friendly. Nothing has been too much trouble for them. Particularly our dealings with Catherine, who has been nothing but professional and helpful! The check in process, inventory and tenancy agreement has been easy to do online, the inventory being very thorough.
Ewan Simpson
Oct 27, 2021
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Positive:Professionalism,Quality,Responsiveness,Value
I was pleased with their service and value to me as a landlord before but tonight theyve gone above and beyond to help me with access into my property when we were caught in a key issue! Contacted the out of hours service and within 2hrs all was sorted. Jack went back to the office to sort.
I was pleased with their service and value to me as a landlord before but tonight theyve gone above and beyond to help me with access into my property when we were caught in a key issue! Contacted the out of hours service and within 2hrs all was sorted. Jack went back to the office to sort.
