Business Details
21 Years
experience
Your Trusted Letting Agents in Edinburgh
Established in 2005, we are a dedicated letting agency and property management service based in Edinburgh. Our approach combines professionalism with a personal touch, ensuring both landlords and tenants receive tailored support throughout their letting journey. With accreditation from Landlord Accreditation Scotland, we provide expert advice grounded in over 15 years of local market experience. We prioritise property care, tenant satisfaction, and transparent communication, treating every home as if it were our own.Our services include full management, tenant vetting, compliance guidance, and proactive maintenance support. As a small, locally-run team, we pride ourselves on building long-term relationships founded on trust and reliability. Our commitment extends beyond transactionswe aim to create positive, lasting experiences for all parties involved in the rental process.
Services
Property Management
Tenant Vetting
Compliance Services
Rent Collection
Maintenance Support
Details
- Year established: 2005
Highlights and features
- We have over 15 years of experience managing Edinburgh rental properties
- Our team provides personalised service with dedicated landlord contacts
- Accredited by Landlord Accreditation Scotland for industry-leading standards
- We offer proactive property maintenance and compliance guidance
- We carefully match tenants to properties for long-term suitability
Associations and certifications
- Landlord Accreditation Scotland
Services
Property Management
Our full management service covers every aspect of property letting and maintenance. From tenant vetting to compliance checks, we ensure landlords' investments are protected while providing tenants with well-maintained homes. Our proactive approach includes regular property inspections and prompt issue resolution.
Tenant Vetting
We conduct thorough background checks including credit history, employment verification, and previous landlord references. This rigorous process ensures tenants are reliable and suitable for each specific property, minimising risks for landlords while maintaining fair treatment of applicants.
Compliance Services
We help landlords meet all legal requirements including gas safety certificates, electrical inspections, and energy performance compliance. Our expert guidance ensures properties maintain required standards while avoiding common regulatory pitfalls.
Rent Collection
Our systematic rent collection process includes timely payments to landlords and proactive follow-up for arrears. We provide clear financial records and handle payment discrepancies professionally, ensuring landlords receive their income with minimal administrative burden.
Maintenance Support
We coordinate prompt repairs and routine maintenance through trusted contractors. Our responsive service addresses tenant concerns quickly while maintaining cost-effectiveness for landlords, ensuring properties remain in excellent condition throughout tenancies.
People
Katrina Walker
Director
With over 15 years in Edinburgh's property market, Katrina leads our team with expertise in landlord-tenant relations and regulatory compliance.
Sally Williams
Director
Sally specialises in property management strategies and tenant support, ensuring smooth lettings through her deep understanding of local housing needs.
Lucy Foley
Property Manager
Lucy oversees day-to-day property operations, combining technical knowledge with exceptional customer service to maintain high tenant satisfaction.
Karien Robbie
Property Manager
Karien manages property compliance and maintenance, ensuring all standards are met while maintaining strong relationships with contractors and tenants.
Lynne Moore
Property Manager
Lynne handles tenant applications and property viewings, providing expert guidance to ensure optimal tenant-property matches across Edinburgh.
Questions
How do you select suitable tenants for properties?
We conduct comprehensive background checks including credit history, employment verification, and previous landlord references to ensure tenant reliability.
What sets your property management apart?
Our personal approach combines regulatory expertise with proactive maintenance, ensuring both landlords and tenants receive tailored support throughout tenancies.
Do you offer different service packages?
Yes, we provide full management services and a setup-only option, allowing landlords to choose the level of involvement that suits their needs.
How do you handle property maintenance issues?
We coordinate prompt repairs through trusted contractors while keeping landlords informed and ensuring minimal disruption for tenants.
What areas do you cover?
We primarily serve Edinburgh city centre, Newhaven, and Leith areas with local market expertise and property knowledge.
Reviews (4)
Yous
Jul 17, 2021
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Not professional. WEnt for a viewing little late and found noene there. Despite I srnt them an email before the appointment saying I'll be 30 min lates. When i called them , she just told mr our agent has even left the appart before the appointment..
Codrin Hora
Jun 10, 2020
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Positive:Professionalism,Quality,Responsiveness
Rented a property for a bit over a year. The property great and the interactions with A Flat In Town were amazing. Highly recommend them.
Rented a property for a bit over a year. The property great and the interactions with A Flat In Town were amazing. Highly recommend them.
Kathryn Sword
Nov 30, 2019
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I rented a beautiful flat with A Flat in Town from 2017-2018 and I couldn't be happier with the service provided. Having had a bad experience with another Edinburgh-based letting agency, I was impressed by the staff's commitment to us as tenants and the flat itself. Initially, Lucy was our property manager and she was brilliant - very friendly and helpful. During the year, Nicola became our property manager and she was equally as friendly and accommodating - both lovely people! If there were any issues (only once or twice) with the property, they were quickly resolved with ease. I cannot recommend
Gary Wilkie
Oct 19, 2019
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Fantastic experience. Myself and my flatmate were in desperate need of a short-term let and found Lance to be quick to respond, very helpful, and overall solved our situation with apparent ease, but importantly he maintained communication along the way and never left us hanging like some other letting agencies. The flat itself was clean, modern, great central location, and overall met all our expectations. Would highly recommend Lance and A Flat In Town.
