Pier Insurance

Business Details

27 Years

experience

Your Trusted Partner for Insurance Solutions

Pier Insurance has been shaping the future of insurance for over two decades, delivering innovative, customer-focused solutions that build trust and drive growth. Specialising in mobile and gadget insurance, travel insurance, and ticket protection, we help businesses enhance their offerings while unlocking new revenue opportunities. Our solutions are designed to be flexible, scalable, and aligned with evolving market demands, combining deep industry expertise with cutting-edge technology. Founded in 1999, we have built a reputation for understanding real customer needs and developing tailored products that seamlessly integrate into businesses. With a global reach and expertise in launching businesses into new markets, we empower partners to grow internationally.

Our end-to-end services are designed to optimise growth, enhance customer experiences, and streamline operations through data-driven approaches. Backed by a proven record of excellence, we serve over 5,000,000 customers annually, delivering best-in-class experiences that stand out in a competitive landscape. Our in-house capabilities span product development, distribution, analytics, and claims management, ensuring efficiency and reliability at every stage. Committed to innovation, we foster a culture of curiosity and technological advancement to set new industry standards. Our team of experienced professionals works tirelessly to create value for partners and customers alike, ensuring agility and scalability as businesses evolve.

Services

Gadget Insurance Travel Insurance Ticket Protection Embedded Insurance White-Label Solutions

Details

Year established: 1999

Highlights and features

We offer over 25 years of expertise in insurance product development and integration.
Our global reach supports businesses expanding into new international markets.
We leverage technology to create innovative customer experiences and industry standards.
Our in-house claims management ensures efficient, customer-centric service delivery.
We provide fully branded, end-to-end insurance solutions tailored to unique business needs.

Associations and certifications

Financial Conduct Authority

Website

Update Listing

Services

Gadget Insurance

Gadget Insurance provides comprehensive protection for mobile devices and electronics, ensuring customers are safeguarded against damage, theft, or malfunction. Our hassle-free digital platforms streamline claims and repairs, offering seamless customer experiences. Designed for integration with existing products like travel or home insurance, this service enhances value for businesses and end-users alike.

Travel Insurance

Travel Insurance offers tailored solutions to protect against unforeseen disruptions during trips, including medical emergencies, cancellations, or lost luggage. Our policies are designed to simplify journeys while providing peace of mind for travellers. Flexible coverage options ensure alignment with diverse customer needs and market demands.

Embedded Insurance

Embedded Insurance seamlessly integrates coverage into existing digital journeys, offering frictionless protection at the point of sale. This service enhances customer experience by eliminating additional steps while unlocking new revenue streams for businesses. Our solutions are adaptable to various industries, ensuring scalability and efficiency.

White-Label Solutions

White-Label Solutions deliver fully branded, end-to-end insurance products tailored to specific business needs. Partners can offer customised coverage under their own brand, maintaining consistency and trust with customers. These solutions include policy development, claims management, and technology integration, all managed by our expert team.

Ticket Protection

Ticket Protection provides flexible and reliable cover for ticketed events, safeguarding customers against cancellations or unexpected changes. Designed for integration with event platforms, this service ensures peace of mind for attendees while boosting partner revenue. Our scalable solutions adapt to various event types and market requirements.

People

Mark Gordon

Founder & MD

Mark Gordon is an entrepreneur with over 30 years of experience in telecoms and insurance, driving business growth and innovation as Pier Insurance's founder and managing director.

Kelly House

Commercial COO

Kelly House serves as Commercial COO at Pier Insurance, bringing over 25 years of operational and insurance expertise to lead strategic growth initiatives and partnerships.

Phil Sanderson

Finance Director

Phil Sanderson is a commercial and strategic finance leader with over a decade of experience in B2B and B2C insurance businesses, guiding financial operations at Pier Insurance.

Paul Althasen

Chairman

Paul Althasen has been a Board Member of Pier Insurance since 2008, shaping the company's strategic direction and long-term vision as chairman.

Questions

What types of insurance does Pier Insurance offer?

Pier Insurance provides gadget, travel, ticket protection, and embedded insurance solutions, along with white-label products tailored to business needs.

How can businesses integrate your insurance services?

Our services integrate seamlessly into existing digital platforms, offering frictionless coverage at the point of sale through embedded or white-label solutions.

Are your insurance products customisable?

Yes, we develop adaptable cover designed to fit unique business models and customer needs, ensuring scalability and market alignment.

How does Pier Insurance handle claims?

We manage claims in-house with a balance of automation and expert-driven processes to ensure efficient, customer-centric resolution.

Do you operate internationally?

Yes, we support businesses expanding into global markets with expertise in launching and scaling insurance solutions internationally.

What sets Pier Insurance apart from competitors?

Our focus on innovation, in-house expertise, and tailored solutions ensures partners receive scalable, customer-centric insurance products that drive growth.

Reviews (7)

Write a Review

Nelson Bridgford

Dec 07, 2021 Report

Positive:Professionalism,Quality,Responsiveness,Value
Really smooth process and handled my claim really professionally!

Keith Martin

Jun 05, 2021 Report

Positive:Professionalism,Quality,Responsiveness,Value
Having dropped my phone in the pond, one phone call and then everything online., very professional and straightforward, with a replacement phone in 2 days.

Am W.

May 28, 2021 Report

Positive:Professionalism,Responsiveness
First time I ever put in a CLAIM. Daniel handled my claim so quickly. I've already had my phone repaired and I only reported the issue on Friday. Thank you all so much.

Malcolm Dunne

May 01, 2021 Report

Positive:Professionalism,Responsiveness
Daniel was brilliant in dealing with my claim. He was very prompt with replies , explained everything very well. I am very happy with my claim and the reason that I am happy is due to Daniel.

Dontblink

Mar 14, 2021 Report

Positive:Professionalism
Dealt with my claim quickly and efficiently. Pleasure dealing with Emma via email

Byron Edwards

Nov 01, 2020 Report

Extremely happy with the service I received. I contacted them on breaking my Apple Watch and the operator was straight to the point and clarified everything I needed to do and sent everything over immediately. Within 24 hours of completing the forms, it had been reviewed and accepted and they explained the next steps. I took the watch to apple to have it quoted and sent this over and again the same day it was approved and transfer was arranged! Extremely happy with all the service and communication I had.

Paul Adkins

Jul 28, 2020 Report

Due to an initial misunderstanding I had some difficulty sorting out my claim. This morning however I spoke to Simon Cox who could not have been more helpful or understanding. He was extremely empathetic and understood fully my position. Within minutes everything was sorted to my complete satisfaction. Wonderful customer service - Thank You.
Based on a different claim, I needed to contact MPID again today due to some difficulty fully understanding the email I received from the claims handler. I spoke to Julie in customer service and she was brilliant! She explained everything clearly and concisely