Business Details
50+ Years
experience
Emergency
services
Your Trusted Partner for Commercial Cleaning Solutions
Founded in 1975, City & Essex has built a reputation as a trusted partner in commercial cleaning services. Our 50-year legacy is rooted in a family ethos where caring for our people ensures exceptional service for our clients. We combine operational expertise with data-driven solutions to redefine industry standards in service excellence and transparency. Our values of trust, adaptability, and innovation guide every decision, from adopting sustainable practices to integrating cutting-edge technology. With a team of dedicated professionals, we deliver tailored cleaning solutions for diverse environments including offices, retail spaces, and listed buildings.Our commitment extends beyond cleanliness to creating safe, sustainable environments that enhance occupier experiences. We hold multiple accreditations including ISO 9001 and CHAS, reflecting our adherence to quality and safety standards. Through initiatives like our ThinkGreen waste management system, we demonstrate environmental responsibility. Our leadership team brings decades of industry experience, ensuring continuous innovation while maintaining core principles. This combination of tradition and progress positions us as a preferred service partner for London's property management experts and global brands.
Services
Commercial Cleaning
Window Cleaning
Support Services
Specialist Cleaning
Specialist Rope Access
Details
- Year established: 1975
Highlights and features
- We have 50 years of experience in commercial cleaning services
- Our ISO 9001 certification demonstrates commitment to quality standards
- We implement innovative solutions like our ThinkGreen waste management system
- Our team receives regular training and professional development opportunities
- We hold multiple health and safety accreditations including CHAS and SafeContractor
Associations and certifications
- ISO 9001
- ISO 14001
- ISO 45001
- CHAS Accredited Contractor
- SafeContractor
- BICSc Accredited Member
- CSSA Gold Membership
- Recognised Living Wage Provider
Services
Commercial Cleaning
Our commercial cleaning service maintains pristine environments across offices, retail units, and landmark buildings. Using industry-leading equipment and eco-friendly products, we ensure spaces remain hygienic, safe, and visually appealing. Our trained teams deliver consistent results tailored to each client's specific requirements.
Window Cleaning
We offer comprehensive window cleaning solutions using advanced techniques including water-fed poles, hydraulic platforms, and rope access. Our specialists maintain immaculate glass surfaces on buildings of all sizes while adhering to strict health and safety standards for both staff and occupants.
Support Services
Our support services encompass waste management, pest control, and grounds maintenance. Through innovative systems like ThinkGreen, we provide real-time waste data insights while ensuring efficient day-to-day operations that enhance building functionality and occupier satisfaction.
Specialist Cleaning
We deliver targeted specialist cleaning for events, building handovers, and specific requirements like graffiti removal. Our teams use advanced equipment and techniques to address unique challenges while maintaining the highest standards of cleanliness and safety.
Innovative Solutions
Our technology-driven solutions include digital task management, smart locker systems, and real-time monitoring platforms. These innovations enhance operational efficiency, provide complete transparency, and improve occupier experiences through data-informed decision making.
People
Ian Hookway
Managing Director
With over 50 years of industry experience, Ian leads City & Essex with a focus on innovation and sustainability. He champions the company's family values while driving technological advancements that enhance service delivery and client satisfaction.
Sue Hookway
Financial Director
Sue oversees financial operations with expertise in strategic planning and resource management. Her leadership ensures financial stability while supporting the company's growth and sustainability initiatives across its diverse service offerings.
Bruce Herbst
Executive Operations Director
Bruce manages operational excellence with 25+ years in facilities management. He implements best practices across cleaning services while ensuring compliance with health, safety, and quality standards for all client engagements.
Dylan Harper
Commercial Director
Dylan drives business development and client relationships. His focus on understanding client needs has expanded the company's service portfolio while maintaining its commitment to quality and innovation in commercial cleaning.
James Hookway
Head of Business Support
James leads administrative operations with emphasis on process efficiency. He manages HR functions and internal systems that support the company's growth while maintaining its core values of employee care and development.
Questions
What commercial cleaning services do you offer?
We provide comprehensive commercial cleaning for offices, retail spaces, and landmark buildings, including specialist services for specific requirements.
Are your cleaning services environmentally friendly?
Yes, we use sustainable products and practices, including our award-winning ThinkGreen waste management system for real-time sustainability tracking.
Do you offer 24/7 emergency cleaning services?
Yes, we provide 24/7 emergency cleaning and response services to address urgent needs promptly and professionally.
What accreditations do you hold?
We maintain ISO 9001, 14001, and 45001 certifications, along with CHAS, SafeContractor, and other industry accreditations for quality and safety.
How do you ensure service quality?
Through regular staff training, digital monitoring systems, and adherence to strict quality control processes verified by third-party accreditations.
Can you handle large-scale cleaning projects?
Yes, with 50 years' experience managing complex contracts for major London property developers and international brands across diverse environments.
Reviews (1)
Lelde Kurme
Nov 18, 2020
Report
Cleaners are treated nicely by company they clean. but are not treated as human beings by City &Essex bully supervisor and manager.
