Business Details
45 Years
experience
Your Trusted Used Car Dealer in Gloucester
Established in 1981, Town Cars is a family-run business with over four decades of experience in the motor trade. Owned and operated by Doug Hawkins alongside his children Dean, Ryan, and Becky, the company prioritises quality vehicles and exceptional after-sales service. Our commitment to customer satisfaction is reflected in our policy of selling well-maintained used cars backed by partnerships with reputable local service providers.We pride ourselves on treating customers as friends, ensuring transparency and fairness in every transaction. With generations of families returning to us for their automotive needs, we maintain a strong reputation for integrity and reliability in Gloucester and surrounding areas.
Services
Used Car Sales
Vehicle Finance
Part Exchange
Warranty Plans
Servicing
Details
- Year established: 1981
Highlights and features
- Family-run business with 40+ years of local automotive expertise
- Comprehensive after-sales service through trusted local partners
- Proven track record serving three generations of Gloucester families
- Transparent pricing with commitment to customer satisfaction
- FCA-authorised finance options for flexible purchasing
Associations and certifications
- Financial Conduct Authority
What people say
Excellent after-sales service
Genuine and honest
Quality cars
Family-run
Helpful staff
Services
Used Car Sales
Offering a wide selection of quality-checked used cars from leading manufacturers. Each vehicle undergoes rigorous inspection to ensure reliability and safety. Our inventory includes family hatchbacks, executive saloons, and commercial vehicles suitable for both personal and business use.
Vehicle Finance
Providing FCA-regulated financing options including Hire Purchase and PCP agreements. Our flexible terms accommodate various budgets while maintaining transparent pricing with no hidden fees. Expert guidance helps customers choose optimal payment plans.
Part Exchange
Simplifying car purchases through competitive part-exchange valuations. Customers receive fair market assessments for their current vehicles, streamlining the buying process with instant credit toward new purchases.
Warranty Plans
Including 3-month/3,000-mile warranty covering parts and labour on all sales. This comprehensive coverage provides peace of mind for mechanical failures while maintaining clear terms and straightforward claims processes.
Servicing
Partnering with local garages for post-purchase vehicle care. Services range from routine maintenance to complex repairs using genuine parts. This network ensures continued reliability beyond the initial sale through expert technical support.
People
Doug Hawkins
Owner
Third-generation Gloucester resident with 40+ years motor trade experience. Established the business in 1981, focusing on quality vehicles and customer relationships. Leads daily operations alongside his children.
Questions
What finance options are available for used car purchases?
We offer FCA-regulated Hire Purchase and PCP agreements with transparent terms. Our credit brokers help arrange competitive financing through carefully selected providers.
Can I part exchange my current vehicle?
Yes, we provide instant valuations for part-exchange vehicles. This process simplifies purchasing by offsetting your current car's value against new purchases.
What warranty coverage comes with used cars?
All sales include a 3-month/3,000-mile warranty covering mechanical parts and labour. Terms are clearly explained during purchase with straightforward claims procedures.
Are all vehicles inspected before sale?
Yes, every car undergoes comprehensive mechanical checks by qualified technicians. Service history verification and multi-point inspections ensure vehicle reliability.
What are your opening hours?
Monday-Friday 09:00-19:00, Saturday 09:00-18:00, Sunday 10:00-17:00. Appointments available outside standard hours by prior arrangement.
Reviews (7)
Gilda Harrison
Dec 19, 2020
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The staff and service at London Towncars is exceptional. They drivers that they use in the city and across the country are extremely dependable. You can't go wrong with using London Towncars!
M. Summers
Nov 24, 2020
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London Towncar is by the best car service that I have ever used. They are quick, dependable and communicative. London Towncar has provided transfers for heads of state, well-known actors and prominent CEO's and each transfer started and ended with stellar service. London Towncar is my forever car service!!!
Rick Eichner
Nov 16, 2020
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I have used many different services in a many cities. So far none come up to the standards of London Town Car! Since their drivers are at the hotel early I never have to worry about getting to my appointments on time. Unlike many other companies, their drivers know their way around. They don't depend on an app to follow; they know the best and fastest routes. When it comes to billing they are the best. There is no list of mandatory extra charges that make no sense. Their billing is always at the price quoted and done in time for me to complete my expense reports.
Tc Chung
Sep 30, 2020
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Very reliable and impeccably professional. I have been using London Town Car for many many years reserving car services for numerous managers, and their customer service has always been of the highest quality: from the reservation intake, thru the actual car pickups. Keep up the good work!
Katherine Absher
Sep 05, 2020
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My office exclusively uses London Towncar and they are by far the best car company I've ever worked with. I've worked with all the big car companies over the years and always had the same issues (drivers not showing up, being late, or being unprofessional) and London Towncar is the only company where I've NOT ONCE encountered an issue or mix up. It's a huge relief to have a travel partner my team can rely on 100%. The reservation/dispatch group as well as the drivers are all pros and make the whole process seamless. Grateful to have found this company!
Penny Schoonover
Aug 16, 2020
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London Towncars has always been a professional car service. They go above and beyond to make their clients feel safe and well cared for. Thank you for taking good care of my bosses!!
Marla Evans
Jun 13, 2020
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We've been using LTC for over 25 years--going back to at least 1993--and they have never let us down. The drivers, customer service reps and dispatchers are all friendly and professional, and the cars are always in tip top shape. And while it's definitely on the higher end in terms of pricing, whenever we've tried lower priced companies we have regretted it and returned to LTC. You really do get what you pay for, and LTC is the top notch.
