Business Details
23 Years
experience
Your Trusted Email Marketing Partner
Established in 2003 as part of 101 Smart Ltd, Smart Messenger has built a reputation as a trusted UK-based email marketing agency. Our 20+ years of combined experience in digital marketing enables us to deliver powerful email tools alongside expert support tailored to businesses of all sizes. We prioritise data protection compliance, ensuring all client data remains securely within the UK while offering personalized account management services. Our platform combines user-friendly design with advanced features like automation, segmentation, and detailed analytics to create impactful campaigns.We differentiate ourselves through unlimited phone support from our Norwich-based team, providing real-time assistance with campaign strategy, template design, and technical troubleshooting. Our services cater to both DIY marketers and those requiring full-service management, with flexible pricing structures accommodating low to high-volume senders. We maintain ISO-certified operational standards while continuously adapting our platform to meet evolving digital marketing needs.
Services
Email Marketing
Template Design
Campaign Management
Email Automation
Marketing Training
Details
- Year established: 2003
Highlights and features
- 20+ years combined experience in digital marketing expertise
- Personalised support from UK-based account managers
- GDPR-compliant email solutions with UK data storage
- Flexible services for DIY marketers and full-service clients
- Certified team with proven email automation expertise
Associations and certifications
- DotMailer Partner
What people say
Friendly support team
GDPR-compliant solutions
Effective campaign management
Professional templates
Reliable long-term partner
Services
Email Marketing
Our email marketing platform combines intuitive design with advanced features for businesses of all sizes. With GDPR-compliant tools and UK-based data storage, we help create targeted campaigns that drive engagement. Our services include list segmentation, automation workflows, and performance analytics to maximise ROI while maintaining regulatory compliance.
Template Design
Professional template design services create visually compelling email campaigns aligned with your brand identity. Our designers develop responsive templates that adapt to all devices while maintaining brand consistency. We incorporate strategic elements like clear calls-to-action and mobile-optimised layouts to enhance campaign effectiveness and recipient engagement.
Campaign Management
End-to-end campaign management handles all aspects from strategy development to execution. Our experts create content, design layouts, schedule sends, and analyse performance metrics. This service includes A/B testing, automation setup, and detailed reporting to ensure continuous improvement in campaign effectiveness and audience engagement.
Email Automation
Advanced automation tools create triggered email sequences based on user behaviour. We implement welcome series, transactional emails, and re-engagement campaigns that operate 24/7. Our automation solutions integrate with CRM systems and include performance tracking to optimise customer journeys and conversion pathways.
Marketing Training
Practical half-day workshops enhance email marketing capabilities for professionals at all levels. Courses cover strategy development, GDPR compliance, automation techniques, and performance analysis. Participants receive personalised feedback on existing campaigns and learn actionable strategies to improve open rates, engagement, and conversion metrics.
People
Holly Stibbon
Course Leader
Email marketing specialist with 25 years' experience in digital marketing, bringing industry expertise to training workshops. Passionate about helping organisations achieve digital success through effective online solutions.
Questions
What makes Smart Messenger different from other email marketing agencies?
We combine powerful email tools with unlimited UK-based phone support, offering personalized account management and GDPR-compliant solutions tailored to your business needs.
How can you help businesses new to email marketing?
Our Email Starter Package includes template design, training, and ongoing support to help newcomers launch professional campaigns with confidence.
Do you offer template design services?
Yes, our bespoke template design service creates branded email templates that enhance engagement and maintain visual consistency across campaigns.
Can you manage complete email campaigns?
Our full-service campaign management handles everything from content creation to delivery and performance analysis, ensuring optimal results.
How do you ensure GDPR compliance?
We provide data processing documentation, implement security measures, and maintain UK-based data storage to ensure full GDPR compliance.
What training options are available?
We offer half-day workshops covering campaign strategy, automation, and GDPR compliance, with practical insights applicable to any email platform.
Reviews (2)
Anna Stevenson
Jul 18, 2018
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I absolutely depend on Smart Messenger for business communications for my clients. Not only is the system fantastically user friendly and intuitive, it looks great from an end-user perspective AND it is all backed up by a fabulous support team. Callum is so helpful and has been instrumental in getting many of my clients on board with sending professional and timely e-communications. Thanks so much!
Nicholas Pandolfi
Jul 10, 2018
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Loved working with Callum, Holly, Ellissia and the team on a couple of projects, they were so helpful, from email marketing to website design and SEO - so helpful and great on the detail we needed. a very friendly team to work with.
