Business Details
17 Years
experience
Emergency
services
Your Trusted Partner for Real Estate Solutions in Leeds
HOP is an award-winning property services company based in Leeds, established in 2009. We specialise in student and professional lettings, property management, investment sales, and property refurbishments. Our team of experts provides a comprehensive 360-degree service for landlords and tenants, combining local market expertise with innovative solutions. With over 15 years of experience in the Leeds rental market, we pride ourselves on delivering a personalised approach that prioritises client satisfaction and property value. Our services are designed to streamline the rental process, offering all-inclusive student tenancies, guaranteed rent options, and 24/7 maintenance support.As a member of The Property Ombudsman Scheme and accredited by Propertymark, we uphold the highest standards of professionalism and service excellence. Our commitment to innovation and customer-centric solutions has earned us multiple industry awards, including recognition as one of the UK's top 3% letting agents. We serve a diverse clientele, including students, professionals, and investors, across Leeds and surrounding areas. Our holistic approach ensures that every move matters, from property acquisition to management and beyond. With a focus on transparency, reliability, and market-leading expertise, HOP continues to set the benchmark for property services in the region.
Services
Student Lettings
Property Management
Investment Sales
Rent Guarantee
Maintenance Services
Refurbishments
Professional Lettings
Tenant Vetting
Market Appraisals
24/7 Repairs
Details
- Year established: 2009
Highlights and features
- We have over 15 years of experience in the Leeds lettings market.
- Our all-inclusive student tenancies simplify rental payments with bills included.
- We offer a Rent Guarantee service with nil excess and legal expense cover.
- Our 24/7 repair reporting system ensures prompt maintenance solutions.
- We are accredited by Propertymark and members of The Property Ombudsman Scheme.
Associations and certifications
- The Property Ombudsman Scheme
- Propertymark
What people say
Pleasure to work with
Helpful and efficient
Good communication
Found suitable tenant quickly
Friendly service
Services
Student Lettings
HOP provides all-inclusive student accommodation in Leeds, featuring bills packages covering gas, electric, water, and broadband. Our 3+ bedroom properties eliminate the hassle of shared bill management, offering stress-free tenancies for students. With virtual tours and 24/7 repair reporting, we ensure a seamless rental experience tailored to student needs.
Property Management
Our full-service property management includes rent collection, maintenance, compliance checks, and tenant vetting. We specialise in HMOs and student properties, offering guaranteed rent options and legal expense cover. Regular inspections and proactive maintenance preserve property value while minimising void periods for landlords.
Investment Sales
HOP facilitates buy-to-let property acquisitions in Leeds, offering sourcing, refurbishment, and management services. We provide portfolio optimisation strategies and fixed-return investment opportunities. Our expertise in off-market and on-market sales ensures competitive advantages for landlords seeking to expand their property portfolios.
Rent Guarantee
Our Rent Guarantee service protects landlords against payment defaults, offering nil excess coverage for up to 15 months. This includes legal expense protection up to 100,000, ensuring financial security while maintaining tenant relationships. The service integrates with our fully managed property management packages.
Maintenance Services
We provide 24/7 emergency repair reporting with 24-hour response times and 48-hour resolution targets for minor issues. Our in-house trade teams handle routine maintenance, compliance checks, and emergency repairs, ensuring property standards and tenant satisfaction are consistently maintained.
People
Shauna
Head of Property Management
Shauna leads HOP's property management team with over a decade of experience in Leeds' rental market. She specialises in HMO compliance and tenant relations, ensuring properties meet regulatory standards while maintaining high occupancy rates.
Dave
Property Maintenance
Dave oversees HOP's maintenance operations, managing a team of tradespeople for emergency repairs and scheduled property upkeep. His expertise ensures rapid resolution of tenant-reported issues across the company's 2,000+ managed properties.
Rosco
Head of Student Lettings
Rosco directs student accommodation services, leveraging 15 years of local market knowledge to match students with suitable properties. He manages the expansion of HOP's student portfolio, including partnerships with universities and student unions.
Ami
Property Manager
Ami handles property portfolios for professional landlords, focusing on compliance and tenant retention. She implements HOP's guaranteed rent schemes and coordinates property viewings with HOP's lettings negotiators.
Abbie M
Lettings Negotiator
Abbie assists clients in finding residential properties, specialising in professional lettings. She manages tenant applications and coordinates viewings, maintaining HOP's reputation for efficient service delivery.
Questions
What areas in Leeds do you cover?
We operate across Leeds, including Headingley, Hyde Park, Burley, Woodhouse, and Kirkstall, offering student and professional properties.
Do you offer all-inclusive student tenancies?
Yes, all 3+ bedroom HOP properties include gas, electric, water, and broadband in one monthly payment.
What landlord protections do you provide?
Our Rent Guarantee covers up to 15 months of rent arrears with nil excess and includes £100,000 legal expense protection.
How quickly do you find tenants?
We let properties 5 days faster than average, with guaranteed rent options to minimise void periods.
Are you an accredited letting agent?
Yes, we're accredited by Propertymark and members of The Property Ombudsman Scheme for professional standards.
How can I report property repairs?
Use our 24/7 online portal for repair requests, with 24-hour response times and 48-hour resolution targets for minor issues.
Reviews (5)
Kieran Wallace
Jan 02, 2022
Report
I have had the pleasure of dealing with Michaela regarding tenancy documents, she has been extremely responsive in correspondence with emails and and has ensured that all of my requests have been dealt with in both efficient and effective time. She went above and beyond in ensuring that if I have any further issues moving forwards to contact her. I have dealt with previous letting agencies before but she provided the best service and has left me and my co tenants extremely happy and relieved of a lot of stress! Thank you
Joe Belk
Dec 27, 2021
Report
Was overtaken yesterday evening very dangerously by one of the staff in their company car. Not happy.
Wildberry
Dec 26, 2021
Report
My friend stayed in one of there properties in a house share in Headingley , 14 Langdale Terrance LS6 3DY, where on March 13th 2021, my friend was verbally harassed / hate crime due to the nature of her work as a dancer and cam model in the adult industry, where she had to move out and this effected her financially and her mental health along with the pandemic, as two of her housemates / neighbors verbally harassed her / shared her leaked cam content , which got shared around , and played out loud which is still ongoing now , this has been logged down to the police as a Hate Crime and at the time
Logan Wade
Nov 23, 2021
Report
Very responsive over the phone and message. Friendly and polite, didnt rush us when looking at houses. Would recommend to a friend
Grace Kerr
Nov 23, 2021
Report
Positive:Professionalism,Quality,Responsiveness,Value
Kyle was super helpful and really pleasant, made it a better viewing experience than other places Ive seen.
Kyle was super helpful and really pleasant, made it a better viewing experience than other places Ive seen.
