Business Details
27 Years
experience
Your Trusted Volkswagen Dealer in the North East
Pulman Group has been proudly representing Volkswagen Group brands across the North East for over 25 years. As the only family-run Volkswagen retailer in the region, we combine generations of automotive expertise with a commitment to delivering exceptional customer experiences. Our team of certified technicians utilises state-of-the-art facilities and genuine manufacturer parts to maintain the highest standards of vehicle care. We offer comprehensive servicing packages, MOT testing, and mobile servicing options to accommodate our customers' needs. Our financial services team provides transparent pricing structures with a 'Never Knowingly Beaten on Price' promise.Through our Motability partnership, we help customers access mobility solutions tailored to their specific requirements. Our multi-award-winning service centres in Durham, Sunderland, and Cramlington maintain manufacturer specifications while preserving our family business ethos. With over 1,200 five-star reviews, we continue to build on our reputation for honest advice and professional execution. Our digital platforms enable 24/7 vehicle reservations while maintaining personal service options. As an FCA-authorised business, we ensure complete transparency across all transactions.
Services
Vehicle Sales
Servicing
MOT Testing
Parts Supply
Motability Schemes
Car Rental
Mobile Servicing
Warranty Repairs
EV Charging Solutions
Vehicle Valuation
Details
- Year established: 1999
Highlights and features
- Family-owned business with 25+ years serving North East motorists
- FCA-authorised credit broker ensuring financial transaction transparency
- Manufacturer-approved servicing using genuine parts and equipment
- Mobile servicing units covering Durham, Sunderland, and surrounding areas
- Official Motability partner with dedicated accessibility vehicle specialists
Associations and certifications
- Financial Conduct Authority
What people say
Excellent service
Competitive pricing
Knowledgeable staff
Family-friendly
Transparent pricing
Services
Vehicle Sales
Pulman Group offers comprehensive vehicle sales across Volkswagen, Skoda, SEAT, and CUPRA brands. Our expert sales team provides transparent pricing with a 'Never Knowingly Beaten on Price' guarantee. We maintain extensive new and approved used vehicle stock across our North East locations.
Servicing
Our manufacturer-authorised service centres deliver scheduled maintenance using genuine parts and diagnostic equipment. We offer fixed-price servicing plans and mobile technicians covering Durham, Sunderland, and surrounding areas with flexible appointment times.
Motability
As official Motability partners, we facilitate vehicle leasing for customers exchanging disability allowances. Our specialists guide clients through eligibility requirements and vehicle adaptations, offering comprehensive support packages including insurance and maintenance.
Car Rental
Pulman Rent-A-Car provides short-term vehicle solutions with locations in Durham, Sunderland, and Cramlington. Our fleet includes Volkswagen, Skoda, and SEAT models with transparent pricing, comprehensive insurance, and flexible mileage options for business and personal use.
Mobile Servicing
Our mobile servicing units bring workshop capabilities directly to customers across the North East. Technicians carry genuine parts and diagnostic tools for routine maintenance, warranty work, and emergency repairs at commercial and residential locations.
Questions
What Volkswagen Group brands do you represent?
We represent Volkswagen, Skoda, SEAT, and CUPRA across our North East dealerships in Durham, Sunderland, and Cramlington.
Do you offer vehicle servicing for all makes?
While we specialise in Volkswagen Group vehicles, our technicians can service most mainstream brands using genuine parts and diagnostic equipment.
Can I use Motability with your dealership?
Yes, we're official Motability partners offering vehicle leasing solutions with comprehensive packages including insurance, maintenance, and adaptations.
What payment methods do you accept?
We accept all major credit and debit cards. Cash and cheque payments are not accepted for vehicle rentals or service bookings.
Do you provide mobile servicing options?
Yes, our mobile servicing units cover Durham, Sunderland, and surrounding areas for routine maintenance and warranty work.
What finance options are available?
We offer PCP, PCH, and personal loan options through our FCA-authorised finance partners with competitive rates for qualified applicants.
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