Business Details
Your Trusted Property Partner in East Grinstead
Established as a trusted name in property services, we combine decades of local expertise with innovative marketing strategies to deliver exceptional results. Our team of seasoned professionals is dedicated to providing personalized support throughout every stage of the property journey. With over 20 years of experience in both urban and rural markets, we offer in-depth knowledge of the East Grinstead area and surrounding regions. Our commitment to excellence is demonstrated through tailored property valuations, accompanied viewings seven days a week, and comprehensive feedback mechanisms. We invest in professional photography, aerial drone footage, and twilight imaging to showcase properties at their best.Our prominent High Street presence and digital marketing across major portals ensure maximum exposure for every listing. As members of the Deposit Protection Service and Money Shield, we maintain strict compliance with client money protection regulations. Our proactive approach includes staff viewings of all properties to enhance sales knowledge and client confidence. We prioritize clear communication through prompt morning feedback reports and maintain a client-centric office environment. This combination of traditional values and modern techniques has earned us a reputation as the preferred estate agency for discerning clients seeking premium property services.
Services
Property Sales
Property Lettings
Free Valuations
Professional Photography
Client Money Protection
Highlights and features
- We offer 20+ years of local market expertise in West Sussex
- Our properties receive professional photography and drone imaging
- We provide accompanied viewings seven days a week including evenings
- We guarantee morning feedback reports for all property viewings
- Our client funds are protected through Money Shield scheme
Associations and certifications
- Deposit Protection Service
- Money Shield
What people say
Friendly, professional, efficient
Pleasure to deal with
Rapid sale achieved
Exemplary service
Highly recommend
Services
Property Sales
Our property sales service combines local market expertise with innovative marketing strategies to achieve premium prices. We offer accompanied viewings seven days a week, professional photography, and nationwide digital exposure. Our team provides accurate valuations and personalized guidance throughout the entire sales process.
Property Lettings
We offer comprehensive lettings services including property marketing, tenant screening, and ongoing management. Our approach ensures landlords receive maximum rental returns while maintaining compliance with all legal requirements. We provide regular property inspections and dedicated tenant communication channels.
Professional Photography
Our professional photography service captures properties at their best using advanced techniques including drone footage and twilight imaging. Each listing receives high-quality visuals for digital and print marketing materials, enhancing online visibility and attracting potential buyers.
Free Valuations
We provide accurate property valuations based on extensive local market knowledge and recent sales data. Our valuation process considers property condition, location factors, and current market trends to determine realistic pricing strategies that maximize returns.
Client Money Protection
All client funds are protected through our membership in the Money Shield client money protection scheme. This ensures complete financial security for deposits and rental payments, providing peace of mind for both landlords and tenants throughout their property transactions.
People
Matthew Alexander
Head of Office
With over 20 years' experience in property agency, Matthew combines deep knowledge of country and city markets with a commitment to exceptional client service in West Sussex.
Claire Medland
Senior Sales Negotiator
Born and raised in Lingfield, Claire offers extensive local knowledge of East Grinstead and surrounding areas, serving as trusted point of contact for premium property transactions.
Kirsten Thomas
Property & Lettings Manager
With seven years' experience in East Grinstead's property market, Kirsten specializes in lettings and property management, providing dedicated support for landlords and tenants.
Brett Lawrence
Professional Photographer
Brett delivers exceptional property visuals with over a decade of photography experience, utilizing aerial shots and advanced imaging techniques to showcase properties effectively.
Questions
How do you market properties effectively?
We use professional photography, drone footage, and twilight imaging combined with national advertising on major portals like Rightmove and Zoopla.
What areas do you cover?
Our primary focus is East Grinstead and surrounding West Sussex villages, including Lingfield, Chelwood Gate, and Hartfield.
How quickly can you sell a property?
Our average sale time is five weeks, with some properties selling above asking price through our targeted marketing approach.
Do you offer weekend viewings?
Yes, we provide accompanied viewings seven days a week including evenings to accommodate potential buyers' schedules.
How do you protect client funds?
All client money is held in designated accounts with protection through the Money Shield client money protection scheme.
What makes you different from other agents?
We combine 20+ years' local expertise with professional photography, prompt feedback, and personalized service that consistently exceeds client expectations.
Videos
Reviews (4)
Joe Ormerod
Nov 17, 2021
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1 viewing in 2.5 months Valued at their price! After having a valuation from a viewing I liked their sales pitch. I only realised that after 2.5 months that their sales pitch is to unrealistically overprice a property so you go with them! A classic move, or an incompetent one?
Asking for further valuations from another 2 estate agents they confirmed with them the pricing was 50k out laughing at the price valuation! If they were intelligent you could almost see this as a trick so that all the properties in the area look like they are with them...they are because they don't sell!
Unfortunately
Asking for further valuations from another 2 estate agents they confirmed with them the pricing was 50k out laughing at the price valuation! If they were intelligent you could almost see this as a trick so that all the properties in the area look like they are with them...they are because they don't sell!
Unfortunately
Sarah Crossman
Jan 19, 2021
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Our house went on the market with Coles in August 2020 and we immediately secured several viewings and achieved a full asking price offer within one week! The high quality photos and video no doubt assisted this process. We were also grateful for the support provided during the sales process; Coles effectively communicated with estate agents and solicitors within a chain that was quite fraught with difficulty at times. We were impressed with their professionalism throughout and would certainly recommend their services.
Nicole
Aug 04, 2020
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The communication was excellent from start to finish. We were renting for the first time, with no clue what it was all about, and they were patient and very helpful, especially Norah! Would happily recommend to anybody.
Dadoola
Jul 17, 2020
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Matthew Cole came out to provide a market valuation for our property, despite email and phone call chasers over four weeks later were still waiting for him to respond to our calls and provide the promised valuation. If Coles can't get the basics right it doesn't provide any confidence that the rest of their service would be any more professional. But on a positive note, it makes the decision of which agent to use that bit easier, sorry Coles you've declared yourselves out of contention, business must be good!
