Business Details
11 Years
experience
Award-Winning Beauty & Aesthetic Treatments in Caerleon
We are an award-winning beauty and aesthetic treatment provider based in Caerleon, Newport, with over a decade of experience serving clients across South Wales. Our team of professional, qualified specialists delivers bespoke treatment plans designed to rejuvenate both appearance and well-being. Established in 2015 as a multi-award-winning salon, we combine innovative technology with traditional techniques to offer non-invasive aesthetic treatments, luxury facials, body massages, and comprehensive beauty services. Our expertise spans IPL hair removal, microdermabrasion, radio frequency treatments, and holistic therapies, supported by premium product lines like Revitalash and Medik8.As a trusted local business, we maintain authoritativeness through industry recognition including Fresha's Best In Class 2025 award and Cosmetic Clinic of the Year 2015. We prioritise client satisfaction through transparent pricing, armed forces discounts, and a membership programme offering exclusive benefits while adhering to strict hygiene and safety standards.
Services
IPL Hair Removal
LED Therapy
Microdermabrasion
Radio Frequency
Gel Manicures
Luxury Facials
Body Massages
Skin Peels
Lash Lifts
Spray Tanning
Details
- Year established: 2015
Highlights and features
- We offer 10 years of specialist experience in aesthetic and beauty treatments
- Our team holds professional qualifications in advanced skincare techniques
- We provide bespoke treatment plans tailored to individual client needs
- We maintain industry-leading standards through regular equipment upgrades
- We offer exclusive membership benefits and armed forces discounts
What people say
Great experience
Won't go anywhere else
Competitively priced
Professional specialists
Sensational experience
Services
IPL Hair Removal
Our IPL hair removal treatments use advanced light technology to permanently reduce unwanted hair. Sessions start from 45 for small areas, with package discounts available. Qualified technicians perform patch tests before treatment to ensure skin compatibility.
LED Light Therapy
Non-invasive LED facials improve skin texture and reduce acne through targeted light wavelengths. Single sessions cost 57, while combination treatments with microdermabrasion offer enhanced results for 75 within 60 minutes.
Gel Manicures
Premium gel manicures start at 27, including cuticle tidying and nail shaping. Full sets with soak-off removal cost 34, while luxury options with added treatments reach 47 for long-lasting, chip-resistant finishes.
Microdermabrasion
This mechanical exfoliation treatment removes dead skin cells to reduce fine lines and pigmentation. Available as a standalone 30-minute session from 30 or combined with LED therapy for 50 within 60 minutes.
St Tropez Spray Tan
Professional spray tanning applications deliver natural-looking colour in 20-30 minutes. Half-body treatments start at 20, with full-body options available from 30 using award-winning St Tropez formulations.
People
Dr Jo Craven
Lead Cosmetic Practitioner
Doctor-led cosmetic specialist with advanced training in non-surgical facial treatments. Provides expert consultations for injectables and skin rejuvenation procedures at Complexion Medi Spa.
Questions
Do you require consultations before treatments?
Yes, skin consultations and patch tests are mandatory for laser treatments, costing £20 (deducted from future treatments).
Are armed forces discounts available?
We offer 10% off in-salon treatments for MOD90 or Defence Privilege Cardholders, excluding discounted items and gift vouchers.
What payment methods do you accept?
We accept major credit/debit cards and cash payments at our Caerleon salon location.
Can I book appointments online?
Yes, use our online booking system for treatments or contact us directly via phone for complex inquiries.
Do you sell skincare products?
We retail Medik8 and Revitalash products for home skincare maintenance following professional treatments.
Are gift vouchers available?
Yes, purchase gift vouchers for any treatment value through our website or in-salon.
Reviews (7)
Hollie Ellen Freeman
Sep 22, 2021
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Came in for a pedicure today with Ffion , she made me feel so comfortable and welcomed as did Sam. The treatment was amazing and everything was done very professionally. I can 100% recommend complexion Medispa💕💕 loved it Thankyou🥰
Jane Cole
Jun 03, 2021
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I visited for the first time today and from the moment I entered the salon the staff were extremely helpful and friendly. Natalie was very professional with her treatments and offered advice if I asked for it . Nothing was to much trouble . I can definitely recommend this salon. and especially Natalie .
Rachel Pisani
Feb 28, 2020
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Every time I go here it’s so relaxing...I see Natalie who is so lovely and amazing at what she does 😃😃
Wendy Peters
Feb 26, 2020
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Loving the treatments at Complexion Medi Spa. Natalie has been amazing looking after me with a course IPL treatments for hair removal on my legs. 3 treatments in and the results are fantastic. Have also been introduced to Medik8 skin care and facials. wow! I've said goodbye to a 16 yr relationship with Elemis.
Tracy Edwards
Jul 31, 2019
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Myself and my daughter had our nails done yesterday by Abi and Francesca at the Caerleon Salon and I was very impressed by the service and how friendly they were to us. Thoroughly recommend them and have booked our next appointment already!
Amy Callaway
Jul 28, 2019
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Francesca did our make up for a wedding and it looked stunning. Francesca was super professional whilst ensuring we had an enjoyable visit. She listened to what we wanted and it looked great. Thank you, Francesca!
Lisa Morgan
Aug 06, 2018
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My brows were good, but I had to wait outside in the cold, for nearly 30mins!! I got there, assuming the door was open, and customers could wait in a warm and friendly atmosphere, but the door was locked, with a chalked sign, saying 'In Treatment, Please wait'. The only person there, was the lady who does the brows treatment! Aparently, this company has been there for around 3 years!! So why on earth haven't you got a receptionist to welcome customers in to wait?? Surely you can afford it!? NO customer should have to wait OUTSIDE, until it is their appointment time!! Disgraceful! I won't be coming
