Business Details
London's Leading Private Hire Minicab Service
A C X Express has established itself as a premier private hire minicab company in London over four decades, consistently pioneering industry innovations. As the first to introduce real-time online booking, we remain committed to adapting our services to meet evolving customer needs, recently expanding into mobile app-based solutions for enhanced convenience. Our fleet spans from standard minicabs to premium executive vehicles and multi-seaters accommodating up to 8 passengers, all maintained to rigorous safety standards through regular inspections. Operating 24/7 with offices in Bromley and Orpington, we guarantee fixed pricing without surge charges, ensuring transparency for both individual and business clients. Our professionally trained, TFL-licensed drivers undergo comprehensive vetting processes and ongoing training to maintain exceptional service quality.With multiple booking optionsincluding phone, website, and appscoupled with flexible payment methods (cash, card, or business accounts), we ensure seamless travel experiences. Our commitment to reliability is evidenced by our 98% on-time arrival rate, while business account holders benefit from priority treatment, extended payment terms, and dedicated support. Continuous investment in technological advancements, from GPS tracking to real-time vehicle monitoring, underscores our dedication to providing safe, efficient transportation solutions tailored to both private and corporate clients.
Services
Airport Transfers
Courier Services
Business Accounts
Executive Vehicles
Multi-Passenger Transport
Highlights and features
- We have over 40 years of experience in private hire transportation
- We implemented the industry's first real-time online booking system
- Our fleet includes vehicles for 1-8 passengers with luggage capacity
- We provide 24/7 service with average on-demand pickup in 10 minutes
- Business accounts receive priority treatment and 60-day interest-free credit
Associations and certifications
- Transport for London
What people say
24/7 availability
Fixed pricing
Professional drivers
On-time arrivals
Mobile app convenience
Services
Airport Transfers
We provide reliable airport transfer services to all London airports with fixed pricing and no surge charges. Our professional drivers monitor flight status to adjust pickup times accordingly, ensuring timely arrivals even with schedule changes. Passengers receive meet-and-greet assistance in arrivals halls with luggage support, with payment options including cash, card, or business account.
Courier Services
Our dedicated courier service offers same-day document and parcel delivery across London using GPS-tracked vehicles. Licensed drivers ensure single-consignment deliveries for enhanced security, with special handling for bulky items. Available 24/7, this service guarantees safe, time-critical deliveries to both local and nationwide destinations while maintaining complete tracking transparency.
Business Accounts
Tailored business accounts provide companies with priority booking access, complimentary vehicle upgrades, and extended payment terms up to 60 days. Account holders receive dedicated management support and detailed billing statements, with seamless integration across digital booking platforms and mobile applications for comprehensive journey tracking and expense management.
Executive Vehicles
Premium executive vehicle options deliver sophisticated transportation for special occasions and corporate requirements. These high-end vehicles feature modern amenities and experienced drivers trained in professional etiquette, offering a comfortable and stylish alternative to standard minicabs while maintaining our guaranteed fixed pricing structure.
Multi-Passenger Transport
Our multi-seater vehicles accommodate groups of up to 8 passengers with luggage, providing efficient transportation for families, small teams, and event attendees. These vehicles combine spacious interiors with the same reliability guarantees as our standard service, ensuring comfortable group travel across London without compromising on punctuality or safety standards.
Questions
Does Acx Express operate outside regular business hours?
Yes, we provide 24/7 minicab and courier services across London with no additional charges for late-night or early-morning bookings.
How can I track my Acx Express booking?
All bookings can be tracked in real-time through our mobile app or online portal using GPS technology integrated into our fleet.
Do you offer special accommodations for airport transfers?
We provide complimentary flight monitoring, meet-and-greet service in arrivals halls, and luggage assistance for all airport transfers.
Can businesses receive customized billing arrangements?
Yes, business accounts receive 60-day interest-free credit, dedicated account management, and detailed invoicing with expense tracking capabilities.
How quickly can I get a vehicle dispatched?
On-demand cars typically dispatch within 60 seconds, with average pickup times of 10 minutes for standard bookings.
What vehicle options are available?
We offer standard minicabs, executive vehicles for premium experiences, and multi-seater options accommodating up to 8 passengers with luggage.
Reviews (5)
Alexandra Ryan
Jan 21, 2022
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Ive used this firm 3 times and never again. On two occasions, the car was sent to a completely different address. The taxis turned up 20mins late which meant I missed my train into London, and they only turned up as I rang the firm to find out where the cars were and they had to be redirected! A grumpy sounding woman on the phone kept trying to tell me the taxi was outside even though I assured it definitely wasnt! She was rude and obnoxious and there was no apology. Another time, a younger sounding gentlemen sounded like I was interrupting his day; again no apology. The third occasion, I
Kai Mart
Dec 12, 2021
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Critical:Professionalism
Awful firm. Gave them the benefit of doubt after hearing how bad they are and the reviews, but experienced their horrible service for myself. Extremely rude staff, get journeys mixed up then blames it on the customers.
Awful firm. Gave them the benefit of doubt after hearing how bad they are and the reviews, but experienced their horrible service for myself. Extremely rude staff, get journeys mixed up then blames it on the customers.
Band
Nov 23, 2021
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Positive:Professionalism,Quality
the younger gentleman in the front is really helpful and kind. he helped my mum get a cab last minute to heathrow airport. 10/10 service from him. thanks!!! will use again
the younger gentleman in the front is really helpful and kind. he helped my mum get a cab last minute to heathrow airport. 10/10 service from him. thanks!!! will use again
Steven Penn
Nov 19, 2021
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Critical:Professionalism,Quality,Value
Asked if they had any cars. He said let me have a look. Asked where I was going. Told them.He then goes no cars.Pathetic, rude and best avoided.
Asked if they had any cars. He said let me have a look. Asked where I was going. Told them.He then goes no cars.Pathetic, rude and best avoided.
James Ellis
Sep 29, 2021
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Positive:Professionalism
Thankyou very much Joe for getting me home after the whole atm machine/petrol station line escapade! Youre very professional and brilliant to talk to. Would highly recommend this company!
Thankyou very much Joe for getting me home after the whole atm machine/petrol station line escapade! Youre very professional and brilliant to talk to. Would highly recommend this company!
