I started PC Prop computer support and repair business in 2003, when computers and dial up internet were slow and laptops were rare! Although some of the challenges have changed, the repair approach hasn't. I still enjoy the daily challenge from troublesome WiFi, to accelerating computers operating at 'the speed of a striking slug'.
I find the best approach is to fix 'on site' as usually it's not necessary to take the computer away, but if I need to take it away you'll be kept informed on the progress and before costly repairs. I find its best to avoid using jargon and keep the language of computers simple. Integrity is the foundation of my business approach; and customer satisfaction is the highest priority.
I find the best approach is to fix 'on site' as usually it's not necessary to take the computer away, but if I need to take it away you'll be kept informed on the progress and before costly repairs. I find its best to avoid using jargon and keep the language of computers simple. Integrity is the foundation of my business approach; and customer satisfaction is the highest priority.
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As I have two young children I try to be home for 5:30, but this is flexible within reason, I am available on the phone until 7pm. I recommend a computer check-up every 6 months to protect against potential hardware problems, security issues, backup and to keep the computer optimised for speed and performance.
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PCPROP are first class in everyway; offering quick, efficient and reliable service, We have been using PCPROP for all our computer problems for several years now and can highly recommend them. We wouldn't trust anyone else!
Matt is always on the end of a phone when I have a computer problem - big or small - and he invariably spends some time offering suggestions that will help me solve the issue there and then, in the hope that the problem can be easily rectified without an appointment.
Matt is always on the end of a phone when I have a computer problem - big or small - and he invariably spends some time offering suggestions that will help me solve the issue there and then, in the hope that the problem can be easily rectified without an appointment.
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