Business Details
12 Years
experience
Emergency
services
Trusted Plumbing & Heating Solutions in Stoke on Trent
SDB Plumbing & Heating was founded in 2014 with a commitment to delivering exceptional plumbing and heating solutions rooted in trust, honesty, and industry expertise. As a family-run business, we prioritise transparent communication and tailored services for both domestic and commercial clients across Staffordshire and Cheshire. Our Gas Safe Registered engineers (No. 563340) bring decades of combined experience, ensuring every project meets the highest standards of workmanship. We specialise in boiler installations, servicing, smart thermostats, underfloor heating, and comprehensive bathroom renovations, supported by partnerships with leading manufacturers.Our approach focuses on listening to client needs, providing detailed guidance, and offering ongoing support to maintain heating systems efficiently. With a reputation built on reliability and customer satisfaction, we serve homeowners, landlords, and businesses, delivering energy-efficient solutions that reduce costs and environmental impact.
Services
Boiler Installation
Gas Safety Certificates
Smart Thermostat Fitting
Bathroom Renovations
Underfloor Heating
Plumbing Repairs
Renewable Energy Systems
Legionella Risk Assessments
Details
- Year established: 2014
Highlights and features
- We offer over 30 years of combined experience in plumbing and heating.
- Our engineers are Gas Safe Registered (No. 563340) for guaranteed safety and compliance.
- Transparent pricing with no hidden extras on all services.
- We provide manufacturer-backed guarantees on boiler installations.
- 24/7 emergency response for urgent heating failures.
Associations and certifications
- Gas Safe Register
What people say
Fantastic company
Efficient and knowledgeable
Highly recommend
Hard working bloke
First class standard
Services
Boiler Installation
We specialise in A-rated boiler replacements that reduce energy bills and carbon footprints. Our Gas Safe engineers assess your property's needs before installing efficient heating systems with manufacturer-backed guarantees. Emergency boiler replacement services are available for urgent failures, ensuring minimal disruption to home heating.
Gas Safety Certificates
We conduct annual Gas Safety Checks required for rental properties and commercial businesses. Our certified engineers inspect gas appliances for safety compliance, providing documented certification to protect landlords from legal liabilities while ensuring tenant safety and appliance efficiency.
Smart Thermostat Fitting
As registered installers for Hive, Nest, and Honeywell systems, we fit smart thermostats that enable remote heating control via smartphone apps. These devices learn user habits to optimise energy usage, potentially reducing heating bills by up to 25% through intelligent temperature management.
Bathroom Renovations
Our full bathroom installation service includes bespoke design, suite fitting, tiling, and electrical work. We handle projects from single towel rail installations to complete commercial washroom upgrades, using quality materials sourced from reputable suppliers across Staffordshire and Cheshire.
Underfloor Heating
We design and install underfloor heating systems for residential and commercial properties, working directly with manufacturers to ensure optimal performance. This energy-efficient solution provides even heat distribution and can be integrated with renewable energy sources for enhanced sustainability.
People
Sam Ball
Director
Founded SDB in 2014 with plumbing experience since 2007. Fully qualified in domestic and commercial heating systems, Sam ensures technical excellence while maintaining transparent customer relationships through continuous industry training.
Steve Harbrow
Gas Engineer
40-year industry veteran specialising in gas appliances and air conditioning. Combines technical expertise with practical problem-solving, bringing both electrician qualifications and outdoor living passion to every heating project.
Matt Smith
Underfloor Heating Expert
Specialist in bespoke underfloor heating systems with extensive commercial project experience. Balances technical precision with creative bathroom design skills, maintaining marine aquarium expertise alongside family commitments.
Karen Ball
Operations Manager
Ensures smooth service coordination and appointment scheduling while managing company logistics. Combines organisational expertise with artistic talent and family-focused priorities in her dual role as office manager and Harry Potter enthusiast.
Dave Ball
Purchasing Manager
30-year procurement specialist securing optimal pricing on premium plumbing products. Balances supplier negotiations with family responsibilities as both company purchasing expert and patriarchal figure guiding founder Sam.
Questions
Are your engineers Gas Safe registered?
Yes, all our engineers are Gas Safe registered (No. 563340) with decades of combined industry experience.
Do you provide emergency boiler repairs?
We offer 24/7 emergency boiler replacement services across Stoke on Trent and surrounding areas.
What areas do you cover?
We serve domestic and commercial clients throughout Staffordshire and Cheshire.
Can you install smart thermostats?
We are registered installers for Hive, Nest, and Honeywell smart thermostat systems.
Do you offer boiler servicing contracts?
We provide annual boiler servicing to prolong appliance lifespan and maintain energy efficiency.
Reviews (4)
Hazel Brown
Jun 04, 2021
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Positive:Professionalism,Responsiveness
Engaged Sam to work on a property managed by my employers. Both Karen and Sam are lovely people who bent over backwards to help. Cannot thank them enough
Service:Heating system repair
Engaged Sam to work on a property managed by my employers. Both Karen and Sam are lovely people who bent over backwards to help. Cannot thank them enough
Service:Heating system repair
Nicola
Nov 26, 2020
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Ive now been calling Sam to rescue us for about 3 years!!! He never lets us down and will do what he can to keep the cost reasonable. Hes very honest and wont try to sell you what needs to be done, he is practical about ways around the job to give you the best service at the best price. Hes friendly too which helps! He recently rescued us during lockdown, being the upmost professional!!! I would definitely recommend him!!!
Colleen Simcock
Sep 27, 2020
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We've used SDB a few times now and have never been disappointed. We've had 3 new boilers installed over the years, at different properties, and each time we were very pleased with the results. Most recently we moved house and the existing boiler packed up. Sam came and gave us several different options for new boilers with a range of benefits. Once we'd chosen he made sure he fitted our new boiler as soon as possible (it was winter and we had no heating!). To say the say the installation left by the previous owners was a mess is an understatement!! Sam worked tirelessly is make sure our new system
Steven Rogerson
Jul 13, 2020
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SDB installed a new system boiler, unvented cylinder and NEST thermostat for me in December 2018. I had several offers from local companies and I talked with all of them to get a feel for the level of technical know-how and detail in their quotes. From a very early stage I felt Sam offered considerably more technical insight which was then combined with a fully detailed quote covering the supply and installation of the new boiler and cylinder. Not only that but follow-up conversations around certain options were never too much trouble. On the flip side I am sure he wont mind me saying that he might
