Business Details
33 Years
experience
Your Trusted Hearing Care Partner in Scarborough
Charlwood Hearing Care is your local, independent, family-run hearing care service dedicated to helping people hear more and hear better. With over 30 years of experience, we provide friendly, honest, and impartial advice tailored to individual needs. Our main centre in Scarborough is the Yorkshire coast's only dedicated independent hearing centre, offering appointments at satellite locations across North Yorkshire, including York, Harrogate, Knaresborough, Helmsley, Filey, and Hunmanby. We specialise in the latest hearing aid technology, ear wax removal, and custom hearing protection solutions. Our team, led by Neil Charlwood, a Fellow of the British Society of Hearing Aid Audiologists and HCPC-registered professional, ensures expert care and personalised service.We pride ourselves on being independent, with no ties to manufacturers, allowing us to recommend the most appropriate solutions for each client. Our services include free initial consultations, hearing tests, aid trials, and lifetime aftercare, with flexible options for home visits where available. Customer satisfaction is central to our approach, as evidenced by numerous positive reviews highlighting our professionalism, efficiency, and compassionate care. We are committed to maintaining the highest standards of service while continuously adapting to the latest advancements in hearing care technology and methodologies.
Services
Hearing Aids
Wax Removal
Hearing Protection
Tinnitus Management
Ear Impressions
Reprogramming
Industrial Hearing Tests
NIHL Assessments
Assistive Devices
Cleaning & Repairs
Details
- Year established: 1993
Highlights and features
- We offer over 30 years of specialized expertise in hearing care.
- Our team provides impartial advice with no ties to manufacturers.
- We deliver the latest hearing aid technology at competitive prices.
- We offer free lifetime aftercare and a 60-day money-back guarantee.
- Our clinics operate across multiple accessible locations in North Yorkshire.
What people say
Outstanding service
Professionally handled
New lease of life
Highly recommend
Bliss relief
Services
Hearing Aids
We provide the latest hearing aid technology from leading manufacturers, tailored to individual needs. Our impartial advice ensures you receive the most appropriate solution for your hearing loss. Competitive pricing and free trials help you find the perfect fit for your lifestyle.
Wax Removal
Our professional ear wax removal service uses safe, effective methods to restore hearing clarity. Trained audiologists perform thorough consultations to determine the best approach for your ear health. Quick, painless procedures are available at multiple locations across North Yorkshire.
Hearing Protection
We offer custom-made hearing protection solutions for musicians, industrial workers, and recreational users. Our products reduce background noise while maintaining sound quality, ensuring safer listening experiences. Custom earphone moulds enhance comfort and performance for personal audio devices.
Tinnitus Management
Our tinnitus solutions include sound therapy devices and hearing aids with integrated Zen technology. Personalised consultations help identify effective management strategies. We provide ongoing support to improve quality of life for individuals experiencing persistent tinnitus symptoms.
Industrial Hearing Tests
We conduct comprehensive hearing assessments for employers complying with noise at work regulations. Our HCPC-registered audiologists provide accurate screening and detailed reports. Services support workplace health surveillance programmes for employees exposed to high noise levels.
People
Neil Charlwood
Director
Neil Charlwood has over 20 years of experience in hearing care, becoming fully qualified in 2002. A Fellow of the British Society of Hearing Aid Audiologists since 2006, he now owns and runs Charlwood Hearing Care after several years in a national chain. His expertise ensures high-quality, impartial advice for all clients.
Questions
What services does Charlwood Hearing Care offer?
We provide hearing aids, ear wax removal, custom hearing protection, tinnitus management, industrial hearing tests, and assistive devices across North Yorkshire.
Are home visits available?
Free home visits depend on location and appointment type - please contact us to discuss availability in your area.
What payment methods do you accept?
We accept major credit/debit cards and cash payments for our services and hearing aid purchases.
Do you offer warranties on hearing aids?
All hearing aids come with manufacturer warranties and our 60-day money-back guarantee for complete satisfaction.
Can you help with hearing aid repairs?
We offer cleaning, repairs and accessories for all hearing instrument makes, with some minor repairs completed while you wait.
Reviews (5)
Mr. Pew
Sep 29, 2021
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Had both ears de-waxed today, with Micro Suction very pleasant Cheerful and chatty staff
it did not take long, not uncomfortable at all, will recommend you to other people
Thank you
it did not take long, not uncomfortable at all, will recommend you to other people
Thank you
Sharon Green
Jan 11, 2021
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Very friendly,efficient service,messaged unable to hear at that time+was dealt with by message and email and was fitted in the same day and ears cleared completely.I cannot praise him high enough
Anna Waine
Dec 22, 2020
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I had my first visit today with my teenage son. Brilliant staff - both Helen and Julie on reception are so welcoming and friendly that this fills you with confidence before you arrive. My son had a microsuction procedure which completely solved the problems he's been having for months, so he's delighted. Everyone there was friendly and professional. I wouldn't hesitate to recommend this hearing centre - the cost for the service is very reasonable and if I'd known how easy it was going to be, I'd have made the appointment months ago. Really impressed. Thank you to all of you!
Oliver Pickup
Jan 15, 2020
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Managing director should be much more careful with what he posts online. I have gotten a very bad impression of this business due to the behaviour and comments of the MD. I sincerely hope that he isn't as crass and arrogant with his customers... Not quite sure what the owners response below is referring to... I have had no dealings with this man on Facebook. So yeah, definitely one to jump to conclusions.
Anthony Hanwell
Sep 11, 2019
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When Yorkshire Hearing Care closed due to the death of the owner, Charlwood took over its customers including me. I have been very impressed to receive excellent service without any sign of commercial pressure to update my current aid and accessories. Excellent first impression!
