Our team of trained care navigators do all sorts! They are the team you will speak to when you phone the surgery but they do much, much more. They take phone enquiries, review and respond to hundreds of emails every day, they process every letter, report and result that comes in, they manage the hundreds of daily prescription requests and they still keep smiling!
Amanda - the prescriptions expert! Any prescription issues - if it's the wrong amount, something unusual or you need to change your pharmacy, speak to Amanda. Denise - manages all the long term conditions appointments. If you have a chronic condition such as diabetes or heart disease, Denise will contact you at the right time for your yearly check-up.
Amanda - the prescriptions expert! Any prescription issues - if it's the wrong amount, something unusual or you need to change your pharmacy, speak to Amanda. Denise - manages all the long term conditions appointments. If you have a chronic condition such as diabetes or heart disease, Denise will contact you at the right time for your yearly check-up.
Services
Subject Access Request SAR
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You will appreciate that health data relating to any individual is highly confidential and the Practice must ensure that it releases such data only to the person to whom it relates, or to a person authorised to act on his or her behalf. The General Data Protection Regulations (GDPR) gives you the statutory right of access to any information, manual (paper) or computerised.
Compliments and Suggestions
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We welcome your comments on things we are doing well within the practice and also welcome your suggestions on things we can improve. If you would like to make a suggestion or provide us with any feedback. Your feedback is extremely important to us as it helps us to see what we are doing well at and areas for improvement.
Friends and Family Test
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The NHS want you to have the best possible experience of care. The NHS Friends and Family Test is a way of gathering your feedback, so we can continually review and improve our service to you. Your feedback will help us learn more about what you think of your experience - what you like and what you think we could improve.
Patient Opinion
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Patient Participation Group
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We would like to know how we can improve our service to you and how you perceive the Practice and our staff. PPGs offer a way for patients and practice staff to talk to each other, to share experiences and ideas, and to work together to improve patient experience at the practice. Doctors and practice staff cannot be registered at the practice they work in and so don't have the experience of actually being a patient there - Patients do!
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