Business Details
23 Years
experience
Emergency
services
Your Trusted IT Partner in Cardiff
At b2b IT Services, we are not merely service providers but strategic partners dedicated to advancing your business through tailored IT solutions. Founded in 2003 by Luke Hodge, our company was built on the principles of integrity, honesty, and exceptional customer experience. With a team of 16 experts, we deliver managed IT support, cloud services, and cybersecurity solutions to organisations across South Wales, Cardiff, Swansea, Newport, Bristol, and beyond. Our approach combines technical expertise with a people-centred philosophy, ensuring that every solution aligns with your business goals. As a Microsoft Silver Partner, we uphold industry-leading standards and accreditations, which reflect our commitment to innovation and excellence.Over the past decade, we have retained 99% of our clients, a testament to our strategic vision and unwavering focus on customer satisfaction. Our clients, including growing enterprises and multinational businesses, rely on us for round-the-clock support and proactive IT management. By prioritising collaboration and transparency, we empower organisations to navigate the complexities of modern technology with confidence. Our dedication to continuous improvement and client-centric service has earned us a 95% five-star rating from our clients. Whether you require cybersecurity audits, network cabling, or cloud integration, our team is here to ensure your IT infrastructure drives operational efficiency and long-term success.
Services
Managed IT Support
Microsoft Cloud Services
Cyber Security
Backup & Disaster Recovery
Network Cabling
Business Telephony
Cloud Integration
IT Risk Management
Security Audits
Data Compliance Systems
Details
- Year established: 2003
Highlights and features
- We offer 20+ years of experience in managed IT services and cybersecurity.
- Our team includes 16 certified IT professionals with technical and strategic expertise.
- We maintain a 99% client retention rate through proactive support and innovation.
- Our Microsoft Silver Partner accreditation ensures industry-leading technology standards.
- We provide 24/7 support with a client-centric approach to minimise business downtime.
Associations and certifications
- Microsoft Silver Partner
What people say
Round-the-clock availability
Integral part of our business
Game-changer
Innovative and competent solutions
Excellent service
Services
Managed IT Support
Our Managed IT Support ensures seamless operations by acting as an extension of your team. We provide proactive monitoring, troubleshooting, and maintenance to prevent disruptions. With 24/7 availability, our experts address issues before they impact productivity, allowing businesses to focus on core activities without IT concerns.
Microsoft Cloud Services
We integrate and optimise Microsoft 365 and Azure services to enhance scalability and collaboration. Our cloud solutions include migration, management, and security to protect data while enabling remote access. This ensures businesses leverage cutting-edge tools for improved efficiency and compliance.
Cyber Security
Our Cyber Security services include Cyber Essentials certification, audits, training, and device control to mitigate risks. We implement robust defences against threats while educating teams on best practices, ensuring compliance with industry standards and safeguarding sensitive data.
Backup & Disaster Recovery
We design backup and disaster recovery systems to protect critical data and ensure business continuity. Our solutions include automated backups, compliance management, and rapid recovery protocols, minimising downtime and data loss during unforeseen incidents.
Network Cabling
Our Network Cabling services provide reliable infrastructure for diverse business environments. We install and maintain high-performance cabling systems to support stable connectivity, scalability, and future-proofing, ensuring seamless communication and data transfer across operations.
People
Luke Hodge
Director
Founder of b2b IT Services with a technical background, Luke prioritises strategic partnerships and exceptional service. He has led the company since 2003, focusing on integrity and client trust.
John
Director
A director with extensive experience in manufacturing and cybersecurity, John joined b2b in 2016. He holds an MBA and contributes to IT policy and education initiatives.
Seb
Solutions Manager
With 12 years at b2b, Seb oversees technical projects and client strategy. He excels in problem-solving and building long-term client relationships through innovative IT solutions.
Lauren
Service Desk Manager
Starting as an apprentice, Lauren now leads IT support delivery. She focuses on client needs and satisfaction while managing daily operations and technical queries.
Dewi
Infrastructure Team Lead
Dewi specialises in cloud and security solutions with MSP expertise. He collaborates closely with clients to implement robust infrastructure systems tailored to their requirements.
Questions
What IT services do you specialise in?
We specialise in managed IT support, Microsoft cloud services, cybersecurity, backup and disaster recovery, network cabling, and business telephony.
Do you offer 24/7 IT support?
Yes, our team provides round-the-clock support to ensure minimal downtime and immediate assistance for critical issues.
Which industries do you serve?
We support businesses across sectors, including recruitment, manufacturing, charities, and multinational enterprises in South Wales and the UK.
Are you accredited by industry leaders?
As a Microsoft Silver Partner, we collaborate with Dell, SonicWall, and Datto to deliver trusted technology solutions.
How do you ensure client satisfaction?
We maintain a 99% client retention rate through proactive management, tailored strategies, and a client-focused approach.
Reviews (4)
Laura Aherne
Dec 28, 2019
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Always very efficient and thorough. b2b dont use call logging so Ive not had to wait for solutions! Highly recommended. Laura, Millrace Marketing.
Julia Shamlian
Nov 24, 2019
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Excellent service, always professional, great communicators with a vast knowledge and attention to detail.
Mark Stillman
Jul 27, 2019
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Glamorgan Voluntary Services (GVS) and formerly Vale Centre for Voluntary Services (VCVS) have received exceptional service from b2b IT Services in over ten years of support. We contact b2b for support from anything between once a month to 50 times, the service is always consistent and always extremely efficient. The team is hugely caring to our needs and nothing is too much trouble, support tickets are completed within the hour on many occasions. B2b is not operated like a normal business and we are humbled by their support. Having this level of IT support definitely allows us to focus on our
Angela Ciriello
Jul 23, 2019
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We have always found B2B IT Services to be excellent. They are at the end of the telephone immediately and fix problems super quick!
Advocacy Matters (Wales)
Advocacy Matters (Wales)
