Business Details
Managed IT Services Cardiff
At Redtree IT, we believe trust is earned through transparency and reliability rather than restrictive contracts. Our fixed-cost, 30-day rolling contracts ensure complete flexibility while providing unlimited IT support, including site visits, remote assistance, and expert consultancy. With over 14 years of experience supporting businesses, our team combines technical expertise with proactive solutions to address challenges before they impact operations. We specialise in cloud-first strategies, cybersecurity, and digital transformation tailored to SMEs, ensuring your technology infrastructure aligns with your growth objectives.Our engineers hold certifications in Microsoft 365, Cyber Essentials, and advanced threat protection, delivering robust defences against evolving cyber risks. By managing vendor relationships and conducting regular system reviews, we act as an extension of your team, prioritising clear communication and rapid issue resolution. Our commitment to innovation is matched by our dedication to client education, empowering businesses to make informed decisions about their IT ecosystems.
Services
IT Support
Security
Cloud Backup
Consultancy
Helpdesk Support
Server Management
Digital Transformation
Vendor Management
Regular Reviews
Highlights and features
- We offer fixed-cost IT support with 30-day rolling contracts
- Our engineers hold Cyber Essentials and Microsoft 365 certifications
- Unlimited site visits included in all support packages
- 14+ years of experience supporting SMEs in Cardiff and beyond
- Proactive security measures including dark web monitoring
Associations and certifications
- Cyber Essentials Certification
What people say
Timely manner
Polite and calm
Drive the business forward
Honest approach
Willing to help
Services
Managed IT Support
Our managed IT support delivers comprehensive infrastructure management through fixed-cost monthly packages. Cardiff-based engineers provide remote and on-site assistance, including antivirus protection, data backup, web filtering, and vendor coordination. With 14+ years of experience supporting 1,500+ end users, we ensure system stability while allowing businesses to focus on core operations. Regular reviews and rapid ticket resolution (under one hour average) maintain optimal performance.
Cybersecurity Solutions
We implement multi-layered security defences including advanced email filtering, DNS web protection, and real-time antivirus scanning with sandbox analysis. Our Cyber Essentials-certified team conducts 365 security audits, dark web monitoring, and password strength assessments. Daily cloud backups stored in UK data centres ensure business continuity, while patch management keeps systems compliant with industry standards.
Cloud Migration
Specialising in Microsoft 365 migrations, we help businesses transition from physical servers to secure cloud environments. Our engineers handle data transfer, collaboration tool implementation, and hybrid infrastructure configurations. By optimising cloud productivity tools, we reduce administrative burdens while maintaining strict security protocols throughout the migration process.
Helpdesk Support
Our tiered helpdesk provides rapid issue resolution through phone support and online ticketing systems. Engineers deliver both reactive fixes and proactive maintenance, with unlimited site visits included in support packages. The team maintains transparent communication throughout each support case, ensuring clients understand implemented solutions and preventive measures.
Digital Transformation
We guide businesses through technology modernisation by streamlining infrastructure and implementing automation tools. Services include policy development, system architecture redesign, and integration of unified communication platforms. Our consultants assess existing workflows to identify efficiency gains, ensuring digital upgrades align with long-term business objectives while maintaining security compliance.
People
Mat
Office Manager
Oversees daily operations and team management at Redtree IT. Combines spreadsheet expertise with frontline support during high-demand periods. Actively involved in both strategic planning and hands-on technical assistance.
Sam
Support Team Lead
Head of technical support with extensive IT experience. Specialises in Microsoft 365 implementation and client troubleshooting. Balances technical expertise with approachable customer service, ensuring clear communication during support interactions.
Jeff
Hardware Delivery Manager
Manages hardware logistics and installations with decades of IT industry experience. Ensures equipment arrives configured and ready for deployment. Provides additional support on complex helpdesk cases requiring physical intervention.
Paul
Security Consultant
Cybersecurity specialist conducting regular client consultations and system audits. Develops tailored security strategies while maintaining hands-on technical proficiency. Passionate about evolving threat landscapes and practical protection measures for SMEs.
Andrew
Support Engineer
Dedicated helpdesk professional resolving end-user IT issues daily. Combines technical knowledge with clear communication to simplify complex problems. Actively contributes to Redtree's client-focused support culture since joining in 2020.
Questions
What IT services do you offer for SMEs?
We provide managed IT support, cybersecurity solutions, cloud migration, server management, and digital transformation consultancy tailored to SME requirements.
How do you handle emergency IT issues?
While we don't offer 24/7 services, our standard support includes rapid response with average resolution times under one hour during business hours.
Can you help with Microsoft 365 implementation?
Yes, we specialise in Microsoft 365 migrations, security configurations, and optimising productivity tools for SMEs across South Wales.
What security measures do you provide?
Our security suite includes antivirus protection, email threat filtering, dark web monitoring, password strength checks, and Cyber Essentials-certified frameworks.
Do you offer contract flexibility?
We provide fixed-cost, 30-day rolling contracts with no long-term commitments, allowing businesses to scale support as needed.
Reviews (4)
Sabrina Sevany
May 05, 2017
Report
Such a great company, they have totally saved us after our last IT 'expert' botched a server, we now have a company we can trust to keep our IT in check!
Matthew Trevett
Oct 24, 2016
Report
Security issues with our network were very quickly identified and resolved with minimum fuss and expense. Lovely to deal with teckies who take the time to explain what they are doing in plain english rather than jargon!
Andrea Murphy
Nov 25, 2015
Report
Brilliant company to work with. Staff always professional, helpful and friendly. I would highly recommend.
Anthony Parker
Jul 16, 2015
Report
THANK YOU, people may think I am exaggerating but you have saved my life. I had tried so many different ways to get my files back and just could not do it. From your desk in Cardiff you found my files on my laptop all the way up in Ebbw Vale. So speedy too! I was sorted within 10 minutes and such a pleasant young chap on the helpline. I will be a loyal customer for ever and ever. Thank you again
