Business Details

We have been serving the Castle Donington community since our establishment in 2022, building a foundation of reliable general practice care. Our team of qualified GPs and nurses delivers comprehensive medical services, including routine appointments, prescriptions and patient record management. We provide an online portal that lets patients book appointments, request repeat medications and access their health records securely. Our self-referral system enables patients to refer themselves to specialist services without unnecessary delays. We support practice registration, sick note issuance, test result delivery and personal detail updates through a streamlined digital process. We offer travel health advice and vaccinations through our experienced clinicians, helping patients stay safe abroad.

We actively promote the Greener NHS vision, encouraging sustainable practices within our surgery and sharing updates via regular patient newsletters. Our website complies with NHS standards and GDPR, employing reCAPTCHA and a transparent cookie policy to protect patient data. We continuously improve user experience by analysing site usage with analytical cookies, allowing us to refine navigation and content. We place patient satisfaction at the heart of our practice, evidenced by NHS Friends and Family feedback and open access to practice group minutes. We participate in ongoing GP earnings research and the NWL GP Federation to keep our services evidence-based and ready for future healthcare challenges.

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Reviews (7)

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N. Haigh

Dec 15, 2021 Report

Increasingly woeful basic service: no community engagement communication, nor dialogue; incompetently run, manifest lack of improvement over the years: a local embarrassment with a hint of contempt for patients from demotivated, stretched, often short-term staff... there is always Alexa, Google, Tesco Pharmacy or a trip to Cuba for treatment as backup it's that poor

Sophie Ryder

Oct 18, 2021 Report

Doctors and nurses are lovely but it's so difficult to get appointments booked, or advice on same day, all done online now so no confirmation of when you might be contacted so then if you miss the call you have to go through the whole process again. Reception staff are always rude and patronising, very frustrating.

Mike Hallam

Oct 07, 2021 Report

Right from day one have always found the whole Practice to give 5Star service starting with Reception who always greet you with a smile To the Nursing Staff who are always friendly and helpful to the Doctors who alway give a first class service - Even throughout these difficult times with COVID etc After all they are only human and must be feeling the stress like everyone else THANKYOU FOR BEING THERE FOR US

Klayton Varnam

Mar 28, 2021 Report

My partner went to her appointment at 10:45am
And she wasnt seen untill 12:00pm , why have a time to be there when you have to wait another hour , the staff was rude as well all they responded was we are working on it no apology, bet if I was 2 mins late it would get cancelled like last time

Gi Jane

Mar 21, 2021 Report

2 stars because 2 female doctors are amazing, the two male doctors I found, bullish with no compassion for male patients.

Mandy Burnside

Mar 20, 2021 Report

When calling with an urgent child mental health issue they not only refuse to help but feel it is acceptable to literally hang up. Absolutely disgraceful.

Michael Fenny

Feb 12, 2021 Report

I can't thank the team at Castle Donington Surgery enough for their care over the past couple of years. Especially Di, who has been fantastic and supportive, particularly as I can be quite a nervous patient. She has always made me feel at ease at her appointments. Reception staff have always been polite and helpful and generally a great team. Thank you!