Business Details
Expert Piano Tuning & Repair Services in London
Doug Chapman Piano Services is a specialist provider of piano tuning, repairs, and servicing, led by Doug Chapman, Head of Piano Technical Services at the Royal Academy of Music. With over two decades of experience, our team delivers expert care for pianos across private homes, concert venues, and educational institutions. We combine technical precision with a passion for craftsmanship, offering services ranging from routine maintenance to full restoration. Our technicians are certified by renowned manufacturers like Steingraeber and C. Bechstein, ensuring the highest standards of care.Based in London, we operate nationwide and internationally, serving clients including concert halls, recording studios, and private collectors. We prioritise transparency, reliability, and client satisfaction, with public liability insurance up to 5,000,000 and DBS-checked professionals. Our collaboration with Yamaha Music London and involvement in innovative projects like the Carbiano all-carbon-fibre piano underscore our commitment to advancing piano technology. We also offer training courses for piano technicians, sharing expertise to elevate industry standards.
Services
Piano Tuning
Piano Repairs
Piano Servicing
Action Regulation
Hammer Voicing
Concert Preparation
Full Restoration
Polyester Repairs
French Polishing
Humidity Systems
Highlights and features
- We have over two decades of experience in piano tuning and restoration.
- Our team includes certified experts trained by Steingraeber and C. Bechstein.
- We provide services across the UK and internationally for all piano types.
- Our technicians are DBS checked and insured up to 5,000,000.
- We offer tailored training courses for piano technicians.
Associations and certifications
- Steingraeber
- C. Bechstein
What people say
Thoroughly professional
Transformed our piano
Best in the business
Excellent service
Highly skilled
Services
Piano Tuning
Our piano tuning service ensures your instrument maintains perfect pitch and tonal balance. Using precision tools and decades of expertise, we adjust string tension to meet international standards. Clients benefit from enhanced sound quality, ideal for both casual playing and professional performances.
Full Restoration
Full restoration revitalises aged or damaged pianos through comprehensive repairs and refinishing. We address structural, mechanical, and cosmetic issues, preserving historical value while improving functionality. This service is ideal for vintage instruments requiring expert care to regain their former glory.
Concert Preparation
Concert preparation ensures pianos meet rigorous performance standards for live events and recordings. We fine-tune touch, tone, and responsiveness, collaborating with artists to tailor instruments to their style. This service guarantees reliability and excellence for critical performances.
Action Regulation
Action regulation optimises a piano's mechanical components for consistent touch and responsiveness. By adjusting key movement and hammer alignment, we enhance playability, allowing musicians to achieve greater control and expression during performances.
Humidity Systems
Fitting humidity systems protects pianos from climate-related damage, maintaining stable tuning and preventing wood warping. This service extends instrument longevity, ensuring consistent performance in environments with fluctuating humidity levels.
People
Doug Chapman
Head of Piano Technical Services
Doug Chapman is a leading UK piano technician with over 20 years of experience. As Head of Piano Technical Services at the Royal Academy of Music, he oversees maintenance for prestigious instruments and trains future technicians. Certified by Steingraeber and C. Bechstein, he specialises in concert preparation and restoration.
Questions
What services do you offer?
We provide piano tuning, repairs, servicing, concert preparation, full restoration, and humidity system installations for acoustic pianos.
Do you work on digital keyboards?
No, we specialise exclusively in acoustic pianos and do not service digital keyboards.
Are you available outside London?
Yes, we operate nationwide and internationally, particularly for concert and studio work.
What payment methods do you accept?
We accept payment via bank transfer only.
Can you restore very old pianos?
We no longer work on extremely old pianos; please send a photo for assessment before booking.
Are your technicians certified?
Yes, our team includes technicians certified by Steingraeber and C. Bechstein with DBS checks and insurance.
Reviews (4)
Alan Man
Dec 09, 2021
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I hardly write reviews, but I feel compelled to share my first time experience using Chapman Piano Service. My piano had an stuck hammer and needed a tuner ASAP. Unfortunately, I couldn't find a tuner who was willing to come at such short notice. Luckily, I found Chapman Piano Service on Google Map and gave them a call. Doug booked me in and within 48 hrs, did a fantastic job in tuning and resolved the issues with the hammers not returning quickly. Doug was very knowledgeable, politeand professional. Communication was great, I was kept informed the time he would arrive on the day of the service
David Browne
Mar 01, 2021
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Thoroughly professional and really knows his stuff. Doug has done tuning, voicing, regulation and other keyboard/action work, and fitting a Dampp-Chaser for us - all carried out impeccably, and transformed our piano from a good instrument to one of the finest I have ever played. A true piano wizard!
Danny Banks
Feb 26, 2021
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Positive:Professionalism,Quality,Responsiveness,Value
Doug was absolutely brilliant. Explained what work had been carried out and gave practical advice to avoid any future issues. He made my piano sound brand new. Thanks again
Doug was absolutely brilliant. Explained what work had been carried out and gave practical advice to avoid any future issues. He made my piano sound brand new. Thanks again
Ahmet Eken
Feb 13, 2021
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This is the second time we have had Doug visit, following the success of his first visit, where he managed to achieve a perfect result on our seriously detuned piano following a move. This time we decided to go for a full service, as the action required a bit of TLC / tailoring to my partner and I's playing style. Needless to say, this is the best our piano has ever felt, despite being a 2005 model i.e. an infant in piano terms. Aside from the service itself, Doug's professionalism and friendly demeanor set the bar very high, and as I am sure is evident, I couldn't praise him highly enough.
