Are you losing out on business because you miss calls? Or because you're too exhausted at the end of the day to follow up on your enquiries? Do you spend your days spinning plates and thinking "there must be a better way of doing this"? I am writing to express my sincere thanks for the telephone service you provide.
NM Finance has been using an out of office telephone service to answer our calls on evenings and weekends for some time now and I was surprised when you stated that the 350 we pay per month was rather expensive. I took the steps 6 weeks ago to change provider and not only is your service more professional, our clients have also noticed a difference in the quality and knowledge of the person answering their call outside of working hours.
NM Finance has been using an out of office telephone service to answer our calls on evenings and weekends for some time now and I was surprised when you stated that the 350 we pay per month was rather expensive. I took the steps 6 weeks ago to change provider and not only is your service more professional, our clients have also noticed a difference in the quality and knowledge of the person answering their call outside of working hours.
Services
About us
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1. Professionalism: Have you ever called a company and it was obvious the person answering didn't work for that business? Doesn't sound good, does it? Your callers will never know you're using a call handling company. Even those that use them. We sound like you. 2. Adaptability: You won't find generic call handlers answering a solicitor's calls in the same way as they'd answer for a painter and decorator.
Clients & Services
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No two clients are the same and we love that. Coaches have different needs to property investors and trades and therapists vary greatly. We work with a wide variety of businesses but still manage to treat everyone the same. We're experienced professionals and we all work together to offer support services to companies large and small.
Call Handling
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Imagine every caller getting through to one of your V.A. team, no scripts, just a friendly English speaking V.A. based in the UK who knows you and your team. Once your call is answered we can do whatever you need, every client and caller is treated as an individual. Call handling can easily be turned on and off as you need it, there are no long term contracts.
V.A. Webchat
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Visitors to your website may come and go unseen, with V.A. Live Webchat we can find out what they are looking for and answer questions on your behalf. Our staff will work with you to compile a knowledge base to answer common questions and pre qualify your potential leads. Your visitors won't get robotic responses, just like our call handling, there are no scripts, it's all about real live interaction and relationship building.
Business Coaches
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Much of a coach's work is to put plans in place for their clients - they set them targets and goals. They can't do the work for them. That's where we come in. We fill in the gaps helping their clients with calls, their appointments, their quotes and so much more. We're an essential part of the coach's toolbox because we help their clients do what they need to do.
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