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30 Years
experience
Your Trusted UK VoIP Phone System Provider
We are a next-generation IP communications network built and based in the UK. Since 1996, we have been helping thousands of businesses improve their telecommunications by providing a flexible, high-quality, and affordable telephone system tailored specifically for UK businesses. Our tight-knit, well-trained team ensures that when you need assistance, we deliver prompt and effective support. We focus on building long-term relationships with our customers and take pride in our high-level customer service. Unlike resellers, we have built, own, and operate our own infrastructure, allowing us to continuously develop and improve our systems to provide the best service and experience possible. Our commitment to excellence is reflected in our 24/7 customer support, lifetime handset warranties, and a 48-hour repair or replacement guarantee.

We offer a 30-day free trial with no commitment, enabling businesses to fully test our service before making a decision. Our cloud-based VoIP solutions are designed to keep your growing business connected, with features such as unlimited users, auto-attendant menu systems, voicemail to email, and live billing. We also provide optional extras including free handset purchase and upgrade options, click-to-call functionality, and remote call monitoring. Our services are supported by a rock-solid infrastructure and backed by years of industry experience, making us a trusted partner for businesses seeking reliable and scalable communication solutions.
Services
VoIP phone systems Cloud telephony 24/7 support Call recording Number porting Remote access Call analytics Auto-attendant Mobile integration SIP trunking
Details
  • Year established: 1996
Highlights and features
  • We offer 24/7 customer support with a 48-hour repair guarantee
  • Our UK-built infrastructure ensures low-latency, high-quality calls
  • Free 30-day trial with no card details required
  • Lifetime handset warranties on all equipment purchases
  • Customizable cloud-based systems that grow with your business
What people say
Excellent customer service Amazing call quality Quick issue resolution Easy installation Reliable remote access
Services
VoIP phone systems
Our cloud-based VoIP systems provide businesses with scalable communication solutions that can be customised to specific needs. Features include unlimited users, auto-attendant menus, and remote call monitoring. The service grows with your business, allowing additional users to be added at any time while maintaining high call quality and reliability.
24/7 support
We offer round-the-clock technical support with a 48-hour repair or replacement guarantee for all equipment. Our UK-based team provides prompt assistance for any system issues, ensuring minimal disruption to business operations while maintaining service quality and reliability.
Call recording
This feature allows businesses to record all incoming and outgoing calls per extension for quality control, training, or compliance purposes. Recordings can be accessed through the online system manager and stored securely in accordance with data protection regulations.
Remote access
Our system enables calls to be made and received from any location using mobile apps, softphones, or IP devices. This feature supports flexible working arrangements while maintaining professional call handling capabilities through features like follow-me services and remote call monitoring.
Number porting
We provide free number porting services that allow businesses to retain their existing telephone numbers when switching to our VoIP system. This ensures continuity for customers while transitioning to our cloud-based platform without additional costs or service disruption.
Questions
What VoIP features does Vivi include as standard?
All plans include unlimited users, auto-attendant menus, voicemail to email, live billing, time-based routing, and remote call monitoring.
Can I keep my existing phone number?
Yes, we offer free number porting so you can retain your existing telephone number when switching to our service.
Do you offer a free trial?
Yes, we provide a 30-day free trial with no card details required and no commitment to continue after testing.
What support options are available?
We provide 24/7 technical support, lifetime handset warranties, and a 48-hour repair or replacement guarantee for all equipment.
Can I use Vivi for remote working?
Yes, our system allows calls to be made and received from any location using mobile apps, softphones, or IP devices.
What hardware do I need?
We recommend Draytek routers for optimal performance. We supply compatible IP phones or you can use your own devices.
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Reviews (1)
Casey Watmore
Dec 27, 2017 Report
Great product, service and excellent staff phones are easily integrated and can be used anywhere would differently recommend to other business users!