Business Details
Emergency
services
Your Trusted Chimney Sweep Service in Hethersett
Established by Steve Rock, a fully qualified chimney sweep registered with the Chimney Sweep Academy, we specialise in comprehensive chimney maintenance and fireplace services across Hethersett and surrounding areas. With over a decade of hands-on experience, our expertise ensures safe, efficient operation of wood burners, open fires, and multi-fuel stoves. We prioritise customer safety through rigorous carbon monoxide prevention measures, professional bird nest removal, and meticulous chimney sweeping using modern power methods.Our commitment to excellence is evidenced by insurance-recognised certification, transparent pricing, and a 100% satisfaction guarantee backed by numerous testimonials from satisfied homeowners and local businesses. We combine technical proficiency with personalised service, offering practical advice on fireplace maintenance and energy efficiency improvements tailored to each client's needs.
Services
Chimney Sweeping
Bird Nest Removal
Carbon Monoxide Alarms
Stove Servicing
Smoke Testing
Highlights and features
- Fully qualified and registered with the Chimney Sweep Academy
- Insurance-recognised certificates provided with every service
- Modern power sweeping methods for superior chimney cleaning
- Transparent pricing with no hidden fees or additional charges
- Proven track record with 100+ five-star customer testimonials
Associations and certifications
- Chimney Sweep Academy
What people say
Very professional
No mess
Knowledgeable advice
Prompt service
Highly recommended
Services
Chimney Sweeping
Our chimney sweeping service removes soot and creosote buildup using advanced power sweeping technology. This essential maintenance prevents dangerous chimney fires and ensures safe operation of wood burners and open fires. We provide comprehensive cleaning from access hatches and issue insurance-recognised certificates upon completion.
Bird Nest Removal
Professional bird nest removal eliminates blockages that cause carbon monoxide risks and chimney damage. We operate within legal guidelines during nesting seasons and prioritise emergency cases where heating systems are critical. Our technicians use specialist equipment to safely clear obstructions while protecting chimney integrity.
Carbon Monoxide Alarms
We install certified carbon monoxide alarms that meet insurance requirements and protect against this silent killer. Our service includes professional placement advice and integration with existing safety systems. Regular testing ensures continued functionality and compliance with safety standards.
Smoke Testing
Our smoke testing procedure verifies proper chimney function and identifies leaks or blockages. This diagnostic service confirms safe operation of newly installed appliances and existing systems. We use modern equipment to visualise airflow and provide documented verification of chimney integrity.
Stove Servicing
Comprehensive stove maintenance includes component inspection, fire brick replacement, and glass cleaning. We service Parkray, Hunter, and other major brands, ensuring optimal performance and longevity. Our technicians provide expert advice on fuel efficiency and regulatory compliance for domestic heating systems.
People
Steve Rock
Owner & Lead Chimney Sweep
Fully qualified chimney sweep with 10+ years' experience, registered with the Chimney Sweep Academy. Specialises in residential chimney maintenance and safety compliance. Known for meticulous workmanship and exceptional customer service.
Questions
How often should I have my chimney swept?
Wood/coal burners require quarterly sweeping, while smokeless fuel appliances need annual maintenance. We follow manufacturers' guidelines and insurance requirements.
Do you provide insurance certificates?
Yes, we issue insurance-recognised certificates with every service, including detailed records for future maintenance scheduling.
Can you remove bird nests from chimneys?
We professionally handle bird nest removal within legal guidelines, prioritising emergency cases where heating systems are critical.
What payment methods do you accept?
We accept bank transfers and cash payments. Payment terms require settlement within 24 hours for pre-arranged bookings.
Do you offer carbon monoxide alarm installation?
Yes, we install certified CO alarms that meet insurance requirements and provide essential safety protection for your household.
What areas do you service?
We primarily serve Hethersett, South Norfolk, and surrounding areas with prompt, reliable chimney maintenance and emergency services.
Reviews (5)
G. Rushworth
Dec 03, 2019
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Great service from Steve yesterday, on a Sunday as well!! Although I think this was because he had a free weekend so dont expect that . First time we used him yesterday and we found him to be thoroughly good company and highly informative of his trade. he even noticed a mark in the top plate and painted it like new!! Who does that these days?!! My son and 3 year old springer were also very interested in his chimney camera, massive hoover and various ghostbuster looking equipment. Great service, great price. Love to spread the word about a service provider worthy of note. Book him!
Hollie-Anne Fuller
Jun 02, 2019
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Briliant service, really couldn't fault anything. Steve is a very friendly and knowledgeable man who arrived promply and left everything in a better state than when he arrived! His prices are also very reasonable. We really can't recommend him enough! Thank-you Steve.
Rebecca Cole
Sep 29, 2018
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We had are Woodburn clean by Steve and the service was great he called to say he was on his way, Done a great job no mess very knowledgeable very polite not got a bad thing to say would highly recommend
Steve Wyatt
Jul 05, 2018
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We recently had our woodburner flue swept by Steve at Norfolk Chimney Sweep. Friendly and helpful, lots of good advice. He did a really thorough job and left everything clean and tidy. Highly recommended, we will use them again in future.
Linda Visser
Jun 05, 2018
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I would highly recommend Steve Rock. Friendly and easy to deal with. Turned up promptly. Very reasonable prices. Left the lounge spotless when he'd finished. Thanks Steve!
