Business Details
Emergency
services
Your NHS Healthcare Provider in Wells
At Wells Health Centre, our dedicated team of healthcare professionals has been providing comprehensive NHS services to the Wells community for over a decade. We specialise in general practice, offering a wide range of services including GP consultations, prescription management, vaccination programmes, and digital health solutions through the NHS App. Our practice combines clinical expertise with patient-centred care, ensuring accessible and efficient healthcare for all registered patients.We maintain strong partnerships with local community organisations and prioritise continuous improvement through patient feedback mechanisms like our Friends and Family Test. Our facilities include modern consulting rooms, accessible amenities for disabled patients, and streamlined online services for appointment booking and prescription requests.
Services
GP Appointments
Prescription Management
Online Services
Vaccination Programmes
Test Results
Patient Support
Medical Certificates
Health Reviews
Travel Health Advice
Social Prescribing
Highlights and features
- We offer 24/7 online access to GP appointments and prescription services
- Our team includes experienced GPs and advanced nurse practitioners
- We provide accessible facilities for disabled patients with hearing loops and ground floor consulting rooms
- Our practice participates in NHS vaccination programmes including flu and COVID boosters
- We maintain digital records for efficient prescription management and test result access
What people say
Accessible facilities
Online prescription service
Professional staff
Vaccination programmes
Digital health options
Services
GP Appointments
Our experienced GPs provide comprehensive medical consultations for all registered patients. We offer both in-person and online appointment booking through the NHS App, with options to request specific doctors. Our team handles routine check-ups, chronic condition management, and urgent medical concerns.
Prescription Management
We manage repeat prescriptions with a 72-hour processing time, accessible through the NHS App or online forms. Our system requires patients to nominate a pharmacy for prescription collection, with clear guidelines for medication reviews and early requests explained in our patient information.
Vaccination Programmes
Our practice administers NHS vaccination programmes including annual flu jabs and COVID boosters. Patients receive invitations based on eligibility criteria, with flexible scheduling options across multiple clinic dates and combined vaccination appointments available.
Online Services
Through the NHS App and Engage Consult platform, patients access 24/7 digital services for appointment booking, prescription requests, test results, and medical queries. Our online system reduces administrative burden while maintaining secure patient data protection standards.
Patient Support
We provide comprehensive patient support including accessibility features for disabled visitors, social prescribing services, carer support information, and travel health advice. Our team offers medication management guidance and environmental sustainability initiatives for responsible pharmaceutical disposal.
People
Dr Jonathan Bench
Salaried GP
Dr Bench provides general medical services with a focus on patient-centred care, contributing to Wells Health Centre's comprehensive healthcare provision through regular consultations and chronic disease management.
Dr Helen Crawley
GP Partner
As a GP Partner, Dr Crawley plays a leadership role in clinical decision-making while maintaining active patient consultations, ensuring high standards of medical care across the practice's service offerings.
Di Hopkins
Lead Nurse
Di Hopkins oversees nursing services at Wells Health Centre, managing a team of practice nurses and advanced nurse practitioners to deliver efficient patient care and clinical support services.
Karen Polly
Practice Manager
Karen Polly coordinates practice operations, ensuring smooth administrative functions and service delivery while maintaining compliance with NHS standards and patient care protocols.
Juliet Francis
Advanced Nurse Practitioner
Juliet Francis provides advanced nursing care, handling complex patient cases and offering specialist health assessments that complement the practice's range of primary healthcare services.
Questions
How do I register as a patient?
Complete our online registration form or visit reception. Registration requires living within our catchment area as shown on our website map.
Can I book appointments online?
Yes, use the NHS App or Engage Consult platform for 24/7 appointment booking, including options to request specific GPs.
How do prescription requests work?
Order repeat prescriptions through the NHS App with 72-hour processing time. Nominate a pharmacy for collection via our electronic prescription service.
What emergency services are available?
Call 111 for out-of-hours emergencies. We provide urgent appointment slots for life-critical medication needs during practice hours.
Are there accessibility features?
Yes, we have disabled toilet facilities, hearing loops, ground floor consulting rooms, and lift access to upper floors as required.
How are vaccinations administered?
Eligible patients receive invitations for flu and COVID vaccines. Appointments are available on specified Saturdays with combined vaccination options.
Reviews (2)
Milena Suszek
Mar 10, 2021
Report
The worst GP. They only know how to say "please wait everybody are busy" and they are specialising on discrimination people from other countries. This what they doing best. I'm surprised nobody dane nothing with them since. Very rude medical personnel. For appointmen with doctor you need to wait 3 weeks minimum or you can talk with incompetent nurse.
Dominic Perry
Jan 02, 2020
Report
Always helpful and friendly at reception. Can be tricky to get through on the phone sometimes but that's just to be expected for a busy practice.
