Business Details
50+ Years
experience
Family Jewellers Since 1948 | Luxury Watches & Bespoke Jewellery
Established in 1948, John Pass is a family-run business with boutiques in Crewe and Newcastle-under-Lyme. Our heritage spans three generations, combining traditional craftsmanship with modern expertise. We specialise in luxury watch servicing for brands like Rolex, Omega, and TAG Heuer, alongside comprehensive jewellery repairs and bespoke design solutions. Our in-house jewellers and certified valuers deliver precise, high-quality work, supported by partnerships with leading watch brands.We prioritise customer trust through transparent pricing, interest-free financing, and tailored services such as permanent bracelet welding and diamond engagement ring design. Committed to local communities, we maintain a reputation for excellence in both product and service delivery.
Services
Luxury Watch Servicing
Jewellery Repairs
Bespoke Design
Watch Valuations
Diamond Engagement Rings
Welded Bracelets
Gold & Silver Buying
Ring Resizing
Rhodium Plating
Pearl Rethreading
Details
- Year established: 1948
Highlights and features
- Established family business with 75 years of regional expertise
- Authorised Rolex service centre with certified watchmakers
- In-house jewellers offering comprehensive repair and redesign services
- Interest-free credit available on purchases over 100
- Certified valuations for insurance and probate purposes
Associations and certifications
- Rolex Authorised Service Centre
- Institute of Registered Valuers
What people say
Unrivalled customer service
Expert craftsmanship
Knowledgeable staff
Bespoke design excellence
Trustworthy valuations
Services
Luxury Watch Servicing
Expert servicing for Rolex, Omega, TAG Heuer, Longines, and Tissot watches. Our certified technicians perform movement corrections, bracelet adjustments, and pressure testing using manufacturer-approved parts. Clients receive comprehensive aftercare advice and genuine spare parts guarantee.
Jewellery Repairs
Comprehensive repairs including chain re-linking, stone replacement, and rhodium plating. Our on-site workshop handles precious metals and gemstones with precision, offering ring resizing and pearl rethreading services backed by professional expertise.
Bespoke Design
CAD-design bespoke jewellery creation using recycled materials. Clients collaborate with our designers to transform ideas or broken heirlooms into unique pieces. The process includes detailed planning, material selection, and handcrafted production with quality assurance.
Watch Valuations
Certified valuations by Institute of Registered Valuers members. Services cover insurance, probate, or resale needs with documented photographic records. Items undergo expert analysis for authenticity and market value determination.
Welded Bracelets
Custom-fitted welded bracelets designed for continuous wear. Using precision welding technology, we create seamless designs tailored to wrist measurements during exclusive 30-minute appointments at our Crewe boutique.
Questions
Do you offer watch repair services?
Yes, we provide comprehensive repairs for luxury watches including Rolex, Omega, and TAG Heuer at our certified service centre.
Can you create custom jewellery?
Our CAD design service enables bespoke jewellery creation, transforming your ideas into unique handcrafted pieces.
Are your valuations certified?
Yes, our valuer holds membership with the Institute of Registered Valuers for accurate insurance and probate assessments.
Do you buy pre-owned jewellery?
We purchase gold, silver, and platinum items at competitive prices with expert valuation services available.
Can I get same-day watch battery replacement?
Battery replacements typically take 15-30 minutes, though we recommend booking an appointment for guaranteed service times.
Do you offer piercings?
Earlobe piercing services available for ages 8+ at our Crewe store, with parental supervision required for minors.
Reviews (7)
Jefferson Estanislao
Jan 02, 2022
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Very pleased with my recent purchase and the great customer service provided by the John Pass staff. Extremely helpful!
Alan Shaw
Dec 12, 2021
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Heard lots of great things about this jeweller's, lots of recommendations. Very professional and we would definitely recommend.
Andrew Barlow
Oct 19, 2021
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An excellent jewellers with great stock and fantastic customer service. So nice to find a good one after so many have gone
Jeanie Keena
Oct 07, 2021
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Went into John Pass today and bought 2 pairs of Pandora earrings. The staff was super helpful. Thank you Lexie and Geraldine
C. Buckley
Oct 01, 2021
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Fantastic company. Always had a professional service. Nothing has been too much trouble. Purchased several items gents & ladies all been fantastic. Special shout to Paul in the Newcastle branch.
Rebecca W.
Aug 16, 2021
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Excellent service and stunning bespoke new engagement ring to replace my original which broke. Very very happy and excellent value.
Graham Hertz
Jun 26, 2021
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Staff not really interested because we wanted advice and weren't buying anything. We got a parking ticket within 1 minute of entering and then couldn't get out because of door security. Strange how the traffic warden appeared as soon as the doors closed behind us . It was much better in the past when John and Andrew were there. Shame because we have used John Pass for the past 20 years without any issues or parking.
