Business Details
13 Years
experience
Regulated Customer Communication Solutions
Forth Communication is a technology-driven business specialising in critical customer communication solutions for regulated sectors. Since our founding in 2013, we have grown to serve over 300 clients globally, processing 1.8 billion transactional communications annually. Our platform unifies digital and print channels, enabling organisations to modernise legacy systems while maintaining compliance. With 600+ employees across six international locations, we combine technical expertise with sector-specific insights to deliver measurable outcomes.Our team's experience in regulated industries ensures clients benefit from innovative solutions that reduce postal costs, enhance retention, and improve operational efficiency. Recognised through awards such as Deloitte Best Managed Company and Best Use of Fintech, we maintain rigorous standards in data security and service delivery. Our commitment to continuous improvement is demonstrated through proprietary research, industry events like Communicate 2025, and strategic acquisitions that strengthen our market position.
Services
Regulated Communications Platform
Digital Transition Solutions
Postal Cost Reduction
Customer Retention Analytics
Compliance Tracking Systems
Communication Personalisation
ESG Reporting Tools
Platform Integration Services
Data Security Solutions
Customer Journey Mapping
Details
- Year established: 2013
Highlights and features
- We have 11 years' experience in regulated communications technology since 2013
- Our platform processes 1.8 billion customer communications annually
- Award-winning solutions recognised by Deloitte and Digital Transformation Awards
- Operate six international delivery centres across Europe
- Combine proprietary technology with deep regulatory expertise
Services
Regulated Communications Platform
Our unified platform manages critical customer communications for regulated sectors, combining digital and print channels with real-time analytics. The solution ensures compliance while reducing postal costs through strategic digital migration. With 11 years' experience since 2013, we deliver measurable improvements in retention and operational efficiency for global clients.
Digital Transition Services
We help organisations transition from legacy systems to our modern communication platform, maintaining regulatory compliance throughout the process. Our experts implement digital-first strategies that reduce physical mail dependency while improving customer engagement metrics and operational efficiency for enterprise clients across multiple jurisdictions.
Postal Cost Optimisation
Our data-driven approach identifies opportunities to reduce postal expenditures through targeted digital communication strategies. Clients like RSA Insurance have achieved 40% cost savings while maintaining compliance standards. The solution includes channel preference management and response tracking to maximise efficiency gains.
Customer Retention Analytics
Real-time analytics track communication effectiveness across channels, identifying retention opportunities through personalised messaging strategies. The platform provides actionable insights to improve renewal rates and reduce contact centre volumes through proactive communication management.
Compliance Tracking Systems
Our platform ensures adherence to regulatory requirements with delivery verification, audit trails, and response tracking features. Designed for highly regulated sectors, it provides documented evidence of communication delivery and customer engagement patterns to support compliance reporting and risk mitigation.
People
Nick Keegan
Chief Executive Officer
Co-founder with 11 years' leadership in regulated communications technology, driving strategic growth and innovation while maintaining strict compliance standards across international markets.
Pawel Jernas
Chief Technology Officer
Technology visionary responsible for platform architecture and development, ensuring scalable solutions that combine cutting-edge innovation with rigorous security and compliance requirements for enterprise clients.
Marcin Jernas
Chief Information Officer
Information governance expert overseeing data security and system integrity, implementing robust frameworks to protect sensitive customer communications across multiple regulatory environments.
Christian Dickson
Chief Financial Officer
Financial strategist managing growth initiatives and investment strategies, including the successful Adare SEC acquisition that expanded operations to 600+ employees and 175m revenue.
Karl Kohler
Chief Revenue Officer
Sales leader driving client acquisition and relationship management, with expertise in delivering tailored communication solutions to Fortune 500 companies across regulated industries.
Questions
What industries do Mail Metrics specialise in?
We focus on regulated sectors including financial services, insurance, pensions, utilities and public sector organisations requiring compliant customer communications.
How does Mail Metrics help reduce communication costs?
Our platform optimises postal spend through digital channel migration while maintaining compliance, achieving up to 40% cost reductions for clients like RSA Insurance.
Can you handle high-volume transactional communications?
Our infrastructure processes 1.8 billion annual transactional communications with real-time analytics and delivery tracking for enterprise clients.
What implementation support do you provide?
We offer full platform integration with legacy systems, supported by our technical team across six international locations for seamless deployment.
How do you ensure regulatory compliance?
Our solution includes built-in compliance features for data security, audit trails, and delivery verification across all communication channels.
What analytics capabilities are included?
Real-time response tracking, delivery confirmation, and communication pattern analysis help refine strategies and improve customer engagement metrics.
