Business Details
26 Years
experience
Emergency
services
Your Trusted Auto Repair & MOT Centre in Sandwich
Established in 2000, we began operations from our custom-built premises in 2002, securing major insurance contracts within six months. Over two decades, we have expanded to hold 16 major approvals and employ 22 skilled professionals, including MOT technicians, panel beaters, and diagnostic specialists. Our services span vehicle servicing, accident repairs, MOT testing, and advanced diagnostics for cars, motorcycles, and commercial vehicles across South East Kent.We combine cutting-edge technology, such as 3D wheel alignment and BSI Kitemark certified repairs, with a commitment to customer satisfaction. Our family-run ethos ensures personalized service, complemented by amenities like complimentary refreshments and a comfortable waiting area with vehicle monitoring. With a focus on transparency and reliability, we handle insurance claims efficiently, offering like-for-like replacement vehicles for non-fault accidents.
Services
Accident Repair
MOT Testing
Vehicle Servicing
Wheel Alignment
Air Conditioning Re-gassing
Paintwork Restoration
Diagnostic Checks
Tyre Services
Exhaust Repairs
Parking Sensors
Details
- Year established: 2000
Highlights and features
- Family-run with 22 skilled professionals and 20+ years of local expertise
- BSI Kitemark certified repairs for guaranteed quality standards
- 24/7 replacement vehicle service for non-fault insurance claims
- Advanced diagnostics and 3D wheel alignment technology
- Transparent communication with real-time repair progress updates
Associations and certifications
- BSI Kitemark
What people say
Excellent service
Friendly staff
Competitive pricing
Reliable repairs
Highly recommend
Services
Accident Repair
We handle all collision damage from minor dents to major structural repairs using Dalby spray technology and Hoffman 3D alignment systems. Our BSI Kitemark certified processes ensure factory-standard paint matching and structural integrity. Customers receive dedicated technician communication throughout the repair timeline.
MOT Testing
DVSA-approved MOT centre offering pre-test checks and 13-month certificates by booking early. Our transparent video-monitored testing includes complimentary fluid top-ups and 40-point safety inspections. We provide detailed defect reports with repair cost estimates for failed items.
Vehicle Servicing
Manufacturer-standard servicing for all makes using OEM parts, including cambelt replacements and diagnostic scans. Our 22-technician team performs oil changes from 60+VAT and 4-wheel alignments from 65+VAT. Services include complimentary vehicle valeting and tyre pressure checks.
Wheel Alignment
Computerised 3D laser alignment for improved fuel efficiency and tyre longevity. We adjust camber, caster, and toe settings to manufacturer specifications using Hoffman equipment updated quarterly. The process includes a before-and-after report showing alignment improvements.
Air Conditioning
Re-gassing services for automotive AC systems using R134a refrigerant, starting at 50+VAT. Our technicians perform pressure tests and leak detection before refilling to optimal levels. We also offer cabin filter replacements and system sanitization treatments.
People
Dan Reid
Site Manager
Overseeing daily operations since 2002, Dan manages our 22-strong team and ensures adherence to BSI Kitemark standards. He coordinates workshop expansions and maintains insurer relationships.
Sophie Brayshaw
Office Manager
Managing administrative operations since 2005, Sophie coordinates customer communications and ensures efficient service scheduling. She plays key role in maintaining our 5-star review record.
Neil Potter
Service Manager
Leading mechanical services since 2003, Neil supervises MOT testing and diagnostics. He introduced our 3D alignment system and maintains partnerships with major insurance providers.
Dan Scutt
Bodyshop Manager
Head of accident repairs since 2004, Dan oversees structural repairs and paintwork restoration. He manages the BSI Kitemark compliance process and technician training programs.
Alison Rigden
Administrator
Handling customer records and insurance documentation since 2007, Alison ensures smooth claims processing and maintains our 98% on-time repair completion rate.
Questions
Can I get an MOT test before my current certificate expires?
Yes, we can test up to one month before expiry, extending your MOT validity to 13 months while maintaining the original anniversary date.
Do you offer vehicle collection and delivery?
We provide complimentary pick-up and drop-off within 10 miles of Sandwich. For non-fault claims, we supply like-for-like replacement vehicles.
Are your technicians qualified?
Our 22 staff include DVSA-certified MOT testers, BSI Kitemark™ trained bodyshop technicians, and specialists in hybrid/electric vehicle diagnostics.
Can you service vehicles outside warranty?
Yes, we service all vehicles regardless of warranty status using OEM parts. Our work maintains service history validity for manufacturer guarantees.
How do you handle insurance claims?
We manage all insurer communications, excess payments, and repair authorizations. Customers receive regular progress updates directly from their assigned technician.
What facilities are available while waiting?
Our refurbished waiting area offers complimentary hot drinks, vehicle monitoring via live video feed, and free WiFi for customers during service visits.
Reviews (6)
James Manhire
Jan 16, 2022
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Positive:Professionalism
First class service and professionally delivered I would recommend and use again
First class service and professionally delivered I would recommend and use again
Paul Frostick
Oct 12, 2021
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Car in for accident repair, done a great job and give the car a good clean inside and out. Great team
Simon Cock
May 24, 2021
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Fantastic garage My van needed some welding for its mot they sorted everything the mot the welding and the paint work where the welding had to be done fantastic job was done and the staff very pleasant
Christopher Williams
Apr 15, 2021
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Positive:Professionalism,Punctuality,Quality,Value
Always great service. Have both my cars mot and serviced by the guys at Total. Polite and extremely trustworthy. No hidden extras just fantastic service.
Services:Brake service & repair,Oil change,Brakes
Always great service. Have both my cars mot and serviced by the guys at Total. Polite and extremely trustworthy. No hidden extras just fantastic service.
Services:Brake service & repair,Oil change,Brakes
Jade Wells
Apr 10, 2021
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Excellent service - my Mini was well and truly looked after. My driver side looks brand new after having been scraped by another driver thank you Body shop team. And thank you to Ben he was polite, professional and very helpful. He didn't seem to mind taking the time to explain things to me. And even before I drove away I was asked if everything was ok by the owner service.
Rick Hunt
Dec 26, 2020
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I was a bit nervous about selling to a company on line, but tbf jordon the sales rep was brilliant, the key thing is just tell the truth about the vehicle and they will guide you all the way, I got what I wanted which was a bonus all round. The guy who inspected the van was a really nice and friendly, he was a professional and took his time he deserves 10/10 and big bonus. I would recommend this company to anyone..
