P.D.S Direct

Business Details

47 Years

experience

Specialist Logistics Services in Oldbury

P.D.S Direct is a privately owned logistics provider specialising in non-network and specialist solutions. Established in 1979 as a local courier company, we have expanded significantly into the logistics sector, offering tailored services for fragile and high-value goods. Our expertise lies in niche markets requiring bespoke handling, including white glove installations for the hot tub and swim spa industries. With a fleet equipped with advanced tracking technology and a commitment to innovation, we prioritise damage-free transportation through purpose-designed vehicles and handling equipment. Our family-owned business combines strong values with professional expertise, investing continuously in IT systems to enhance service delivery.

Operating from a 155,000 sq ft facility network, we provide 24/7 warehousing, cross-docking, and distribution services across the UK, Ireland, and Europe. Our TAPA-accredited operations ensure security and efficiency, supported by real-time tracking portals for clients. We maintain market-leading on-time delivery rates through rigorous KPI monitoring and client collaboration, aiming to grow by 10-15% annually while diversifying into new value-added logistics solutions.

Services

Fragile Distribution White Glove Logistics Warehousing & Fulfilment European Logistics UK Distribution

Details

Year established: 1979

Highlights and features

We have 40+ years of experience in specialist logistics solutions.
Our fleet includes EURO 6+ vehicles with real-time tracking technology.
TAPA-accredited warehousing and transportation operations ensure security.
24/7 services with a 100% client assurance delivery guarantee.
Family-owned with a focus on bespoke IT solutions for logistics efficiency.

Associations and certifications

TAPA (Transport Asset Protection Association)

Website

Update Listing

Services

Fragile Distribution

P.D.S Direct offers dedicated fragile distribution services using purpose-designed vehicles and handling equipment. Our trained staff ensure damage-free delivery of high-value goods across the UK. Real-time tracking and client collaboration guarantee secure, efficient transportation tailored to specific industry needs.

White Glove Logistics

We provide white glove installations for hot tubs and swim spas, including full project management and client handover. Bespoke vehicle designs and in-house repair support ensure premium service quality. Scalable solutions cater to both dedicated and shared-user contracts.

Warehousing & Fulfilment

Our 155,000 sq ft TAPA-accredited facilities offer high-bay, bulk, and small-part storage. 24/7 operations enable late order cut-offs for next-day delivery. Integrated IT systems track goods from order to delivery, with auditable stock histories and dedicated management support.

European Logistics

Nightly line haul services connect the UK to the Netherlands via consolidation hubs in Oldbury and Eindhoven. We handle customs processes for all incoterms and offer flexible breakbulk solutions. Drive-accompanied services ensure secure, time-critical deliveries across Europe.

UK Distribution

Daily nationwide coverage from a single hub, with express and standard delivery options. Our fleet includes CNG and electric vehicles meeting EURO 6+ standards. Clients access real-time tracking via a web portal with proof of delivery and exception reporting.

Questions

What logistics services does PDS Direct offer?

We specialise in fragile distribution, white glove logistics, warehousing, UK/European transport, and contract distribution for high-value goods.

Do you handle fragile or high-value items?

Yes, we are market leaders in fragile goods transportation with bespoke vehicles, trained staff, and damage-prevention equipment.

Which areas do you serve?

We operate nationwide in the UK, Ireland, and Europe with hubs in Oldbury, Eindhoven, and Clane.

Are your services available 24/7?

Our warehousing and cross-docking facilities operate 24 hours daily to support next-day delivery requirements.

How can I track my shipment?

Our web portal provides real-time tracking, 2-hour delivery windows, proof of delivery, and exception reporting for all consignments.

Reviews (6)

Write a Review

Fiona Abbey

Nov 27, 2021 Report

Written in retrospect from 13/11/2021. A Huge Thankyou to Mark whom was so kind and patient yesterday when delivering to my home. Kind , genuine and so Helpful.
Thankyou Mark

Glenn Larcombe

Nov 07, 2021 Report

Absolutely shocking delivery firm. Order something from Toolstation, delivery quoted as 3 days. PDS got my item, but then day it was out for delivery apparently the lorry broke down (fair enough), each day for the next week was told it would be out for delivery the next day, nothing received, was then told a driver didn't turn up, but then told the lorry was taken by recovery and they couldn't or wouldn't get the items of it for re-delivery. Absolute shambles........oh and still haven't received item!

Josh O'Neil

Oct 28, 2021 Report

Not sure who checks driving licenses at your company but they clearly need looking at. Clap on the back to a little chicken driver of yours of a box Luton curtainsider van who tailgated me, tried to cut me up and gave the standard gestures (Which as per usual, he wouldnt try to do if I confronted him) just outside of Motorpoint near your Oldbury depot. All because I was doing 35 in a 40. Luckily for your so called driver, I have all the footage on dashcam and will be going straight to the police on this. Incident happened at around 5:35 on Thursday 21th October, so you can track down the

Mel Young

Jun 18, 2021 Report

Just had one of their drivers tailgating me on a windy Cornish road, after several miles where possible i pulled over as I didn't like having him that close, vehicle 500 yards in front, driver did exactly the same thing to them often less than a car's distance behind wouldn't call that careful driving for fragile parcels

Tanysha Garcia

May 13, 2021 Report

Was told an item would be delivered between 2-4pm. Waited at the delivery location during this specific window of time. Was told by customer service that I should definitely expect the item between 3.30-4.30pm. At 5.30pm I got a call from the driver saying they would take at least another 45 mins, asking if I wanted the item tomorrow instead. Shambles. Of course I dont want to go through this tomorrow. All customers want is an accurate estimation of when deliveries will arrive and some communication if things are not on track. Poor service

Ash Foster

Apr 13, 2021 Report

Absolutely shambles of a company, 2 man jobs for 1 person to do, treated like dirt. Staff not looked after properly and the pay may look appealing but once its broke down less than minimum wage. Planners plan impossible routes and expect you to race round to get it done within the allowed working/driving hours. Avoid this company at all costs. Staff turn round is unreal so save yourself the trouble. If I could give no stars I would.