Business Details
33 Years
experience
Luxury Furniture & Interior Design Experts in Hatch End
Established in 1993, we are a family-run business dedicated to redefining modern living through exceptional design. Our 25,000 sq ft luxury showroom in Hatch End showcases over 180 international brands, offering curated collections of furniture, lighting, and home accessories. With expertise in bespoke interior design and fitted furniture solutions, we serve residential and commercial clients globally. Our team of specialists provides tailored consultancy, from spatial planning to material selection, ensuring each project reflects individual tastes and functional needs.Backed by decades of industry experience, we combine craftsmanship with innovation to create spaces that inspire. Our commitment to quality extends to in-house delivery, worldwide shipping, and after-sales support, ensuring seamless service from concept to installation.
Services
Interior Design
Furniture Sales
Lighting Solutions
Outdoor Furniture
Custom Storage
Details
- Year established: 1993
Highlights and features
- 30 years curating 180+ global design brands under one roof
- Bespoke interior design service with dedicated project management
- In-house fitted furniture specialists for custom spatial solutions
- Comprehensive worldwide shipping and white-glove delivery service
- Family-owned business combining heritage with contemporary innovation
What people say
Exceptional design expertise
Vast brand selection
Personalized service
Seamless installations
Timeless collections
Services
Interior Design
Our expert designers provide tailored spatial solutions combining aesthetics and functionality. We specialise in residential and commercial projects, offering complete styling services from concept development to final installation. With access to 180+ international design brands, we create cohesive environments that reflect individual tastes while maintaining practicality. Our process includes detailed floor planning, material selection, and project management to ensure seamless execution.
Furniture Sales
Curated collections from 180+ global designers across modern, mid-century, and contemporary styles. We offer comprehensive furniture solutions for all living spaces including bespoke pieces and exclusive collections. Our showroom features dedicated areas for dining, lounge seating, bedroom furniture, and storage solutions. Customers benefit from expert guidance and access to exclusive finish libraries for customisation.
Lighting Solutions
Comprehensive lighting portfolio featuring pendant lights, floor lamps, and task lighting from renowned international brands. Our specialists advise on ambient, task, and accent lighting schemes to enhance interior spaces. We provide both decorative and functional lighting solutions for residential and commercial environments, with options for both indoor and outdoor applications.
Outdoor Furniture
Premium outdoor living collections including dining sets, lounging furniture, and accessories from leading European designers. Our outdoor department showcases weather-resistant materials and innovative designs suitable for various climates. We offer complete garden room planning services, including layout design and material selection that complements interior aesthetics.
Custom Storage
Tailored storage solutions optimising space efficiency while maintaining aesthetic appeal. Our specialists design bespoke wardrobes, room dividers, and cabinetry to maximise functionality in residential and commercial settings. Using premium materials and innovative engineering, we create custom storage systems that integrate seamlessly with interior decor while addressing specific spatial challenges.
People
Simon Chaplin
Managing Director
Third-generation furniture industry leader with over 25 years' experience. Took over family business in 2005 after 15 years of industry immersion. Oversees strategic direction while maintaining hands-on involvement in brand curation and client relations.
Ludovic Aublanc
Head of Creative Direction
French design expert responsible for showroom aesthetics and brand presentation. Brings European sophistication to spatial concepts, combining traditional craftsmanship with contemporary innovation. Leads creative vision across all product displays and client projects.
Darren Smith
Head of Commercial Interiors
Specialist in large-scale interior projects with expertise in FF&E commissions. Manages complex commercial installations while maintaining residential design excellence. Combines technical knowledge with creative vision to deliver comprehensive interior solutions.
Marcus Chaplin
Design Consultant
Third-generation family member blending theatrical design sensibilities with furniture expertise. Provides creative input across residential projects while maintaining connection to brand heritage. Specialises in connecting design narratives with practical requirements.
Michelle Nisbett
Trade Sales Manager
Overseas project specialist managing international client relationships. Coordinates complex global deliveries while ensuring cultural sensitivity in design solutions. Expert in luxury market requirements across diverse geographic regions.
Questions
Do you offer international shipping services?
Yes, we provide worldwide shipping with dedicated logistics support for international clients.
Can I access design consultancy services remotely?
Our interior design service includes virtual consultations via Zoom for international clients.
How do I access your product catalogues?
Full catalogues are available through our trade department and online account system.
Do you offer bespoke furniture solutions?
Our fitted furniture department creates custom storage and spatial solutions tailored to specific requirements.
What payment methods do you accept?
We accept major credit cards, bank transfers, and offer tailored payment options for large orders.
How can I book a design consultation?
Appointments can be scheduled through our website or by contacting our showroom directly.
Reviews (6)
Helen Whistler
Mar 13, 2021
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Just received a stunning new dining table....amazing customer service from start to finish....Thankyou to all from the initial first call to the professional and friendly delivery today....5 star service!!!Now just need some family and friends to come over to enjoy it with!!!!!Hopefully the wait isnt too much longer!!!!
Jackie Stepney
Feb 18, 2021
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Melvin was really helpful and friendly and communication was great whilst he sourced the fabric for our new seat covers. The delivery guys arrived early and were also very friendly and efficient . I did feel for them as they had a dog and 3 cats to fend off but they did so with a smile. The covers were not easy to fit but we appreciated them doing so. The covers look fab and we are so very pleased. Would definitely recommend Chaplins - great service from everyone we dealt with.
Dominic John
Sep 20, 2020
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We bought a table from here this year, the sales person was very knowledgeable, polite, professional and efficient when I placed the order. There was a delay as a result of COVID as the peice was being imported from Italy but the communiation was solid. When it did arrive the sales person (Ali) went above and beyond to get it to me. I geneuinely beleive he cares about his customer and their satification, what an asset. Anyway, a very positive experience, all of the above makes me want to use them again.
Debbie Lilley
Aug 19, 2020
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Being made to feel like the source of the covid pandemic... The foreign waitress couldn't understand us when we asked for a simple bottle of water and the other one had no volume control. The food was disappointing and pensioners portions then when we voiced our opinion with the owner he started shouting about us smelling of alcohol, when we didn't or don't even drink. Then starts yelling about getting out and don't bother coming back, no problem there, don't worry mate we wont!!!
Alpesh G.
Nov 20, 2018
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Chaplains is a very respectable and luxurious furniture store in Hatch End. A lot of ideas for the home and very very creative pieces they have. Found this red chair and ball chair. Staff are really friendly too. Store can get quite busy. There is parking available behind the store. Good choice of tables, mirrors, beds and lights.
Mimi M.
Mar 09, 2018
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I've been here a few times now to view different furniture as well as purchase. Staff are generally helpful and will give time, if needed. However, after a few visits I realised some members of staff didn't appear to have true knowledge of products and would just tell me anything that they thought would close out the question, eg I asked about the artist of a piece of work and was told that they didn't know because it was an exclusive piece but the artist is French. They couldn't confirm the materials used either. It's disappointing, considering the price range. My experience
