Business Details
21 Years
experience
Emergency
services
Business Telecoms & Broadband Solutions in Burgess Hill
MCL Telecom was founded in 2005 with a clear mission: to simplify business communications through innovative solutions and exceptional support. As a family-run business, we prioritise seamless transitions for our clients, offering tailored telecoms, broadband, cloud phone systems, and IT services. Our team of industry experts brings decades of combined experience, ensuring systems operate optimally while maintaining a customer-centric approach.We treat clients as partners, fostering trust through transparency and open communication. Supporting local businesses, we combine cutting-edge technology with deep sector knowledge to deliver bespoke solutions. With 24/7 support and a proven track record in the South East of England, we remain committed to evolving with industry advancements to meet our clients' future needs.
Services
Mobile Solutions
Business Broadband
Cloud Phone Systems
IoT Connectivity
IT Support
WiFi Networking
Cyber Security
Office Moves Support
24/7 Emergency Services
Cloud Backup
Details
- Year established: 2005
Highlights and features
- We have years of experience ensuring telecoms systems run optimally.
- Streamlined onboarding processes minimise business disruptions.
- Transparent communication throughout your service implementation.
- 24-hour support for critical telecoms and broadband requirements.
- Certified experts in multi-network connectivity and cloud solutions.
Associations and certifications
- Ubiquiti Certified Partner
What people say
Exceptional support
Seamless transitions
Competitive pricing
24/7 availability
Expert knowledge
Services
Cloud Phone Systems
Our cloud phone systems provide businesses with flexible, scalable communication tools. Features include free UK calls, mobile apps, and CRM integration. With no upfront costs and 90 days of free call recording, this solution adapts to remote or office-based teams. The platform supports seamless collaboration through instant chat, video calling, and unified messaging.
Business Broadband
High-speed broadband solutions with guaranteed uncontended bandwidth up to 10GB. Options include SOGEA, FTTP, and leased lines with static IP addresses. Our service includes managed routers, 24/7 monitoring, and priority support from Openreach engineers to ensure uninterrupted operations for data-intensive businesses.
IoT Connectivity
Secure multi-network IoT SIMs with pooled data plans across EE, Vodafone, and O2. Public IP addresses and APN security ensure reliable machine-to-machine communication. Ideal for CCTV, fleet tracking, digital signage, and failover connectivity, with tariffs starting at 4/month for 500MB data.
IT Support
Comprehensive IT support covering cybersecurity, cloud backup, and network management. Certified Microsoft resellers offering 365 licensing, cyber essentials accreditation, and hardware upgrades. Our team provides remote and on-site assistance, including Ubiquiti WiFi Pro 6 installations for enterprise-grade connectivity.
Office Moves
End-to-end support for business relocations including telecoms infrastructure. Services cover line installation, cabling, phone system migration, and number portability nationwide. We ensure continuity during transitions with minimal downtime, maintaining your existing phone numbers post-move.
People
Dan
Managing Director
With extensive industry experience, Dan leads MCL Telecom's strategic direction. He balances technical expertise with weekend hobbies like mowing and casual footwear, embodying our approachable business ethos.
Nick
IT and Tech
Software development expert Nick specialises in network infrastructure. Outside work, he enjoys socialising and maintaining his hot tub, bringing both technical precision and personable service to client projects.
Frank
Head of Telecoms
Industry veteran Frank oversees telecoms operations while managing family commitments. His deep knowledge of phone systems and dedication to client needs make him a cornerstone of our service delivery.
Lucie
Finance Director
Detail-oriented accountant Lucie ensures financial transparency. She balances professional rigour with family time, reflecting our commitment to both business excellence and personal values.
Ciara
Office Manager
Efficient office manager Ciara has supported operations for four years. Passionate about her dog Dexter, she combines organisational expertise with a friendly approach to client coordination.
Questions
Can I keep my existing phone number when switching providers?
Yes, we handle BT number transfers and ensure continuity even when relocating outside your area code.
Do you offer 24/7 technical support?
Yes, we provide 24-hour emergency assistance for critical telecoms and broadband issues with priority response.
What broadband speeds do you offer?
Speeds range from 80Mbps SOGEA up to 10Gbps leased lines, with guaranteed uncontended bandwidth.
Can I get IoT connectivity for fleet tracking?
Yes, our multi-network IoT SIMs with pooled data plans support vehicle telematics and location tracking applications.
Do you support office relocations?
Yes, we manage telecoms infrastructure transitions including number portability and new site connectivity.
Reviews (4)
Nick Oliver
Jan 08, 2018
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Hello, we have been using MCL Telecomunications for years for our business, they provide all our mobile phones and a few years ago they installed a telephone system in the office so that we have two lines and three phones that are linked to each other. We have Dan as our contact and he normally gets back to us very promptly with any queries that we have. We have been very happy with our service and the product that we are provided with, thank you.
Elise Berkeley
Dec 03, 2017
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Finally a company that feels like you're getting the personal service we all want. They're always quick to respond and no issue is to big or small. Can't recommend MCL enough!
Andy McNiven
Aug 12, 2017
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We've worked with MCL over the past years during the set up of our business, and I can honestly say that they have always been efficently responsive to our every need. When we first set up, they were undertstanding and supportive of our requirements. When the system network has failed, they have quickly resolved the problems and kept us in communication with our clients. When I dropped my own mobile and broke it, within a couple of hours I had it back working again! They are a very approachable team, very professional and easy to deal with. I thoroughly recommend their services.
Lee Wells
Aug 07, 2017
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We have used Dan & MCL for a few years and they have always delivered the best possible service. I will use them in the future, and I would recommend them to anyone. It is nice to do business with a customer service based company.
