Business Details
11 Years
experience
Emergency
services
Trusted Appliance Repair Services in Edinburgh
Lothian Domestics is a family-run business established in 2015, dedicated to providing expert domestic appliance repair services across Edinburgh, The Lothians, Glasgow, and much of Central Scotland. Our team of highly skilled, manufacturer-trained engineers prioritises transparent pricing with no hidden fees, ensuring clients know exactly what to expect. With over 2000 customer reviews, we pride ourselves on reliability, efficiency, and a commitment to excellence. Our engineers are police-vetted, carry digital identification, and stock extensive spare parts, enabling over 98% of repairs to be completed on the first visit. As a climate-friendly company, we plant trees and offset carbon emissions, reflecting our dedication to sustainability.Our 24/7 online booking system allows for instant quotes and appointments, ensuring minimal disruption to our clients' daily lives. We specialise in repairing washing machines, ovens, fridges, and other domestic appliances, offering genuine parts and manufacturer-backed repairs for brands like Samsung. Our SEPA registration and partnerships with major manufacturers underscore our professionalism and technical expertise. By focusing solely on repairs, we maximise van space for spare parts, avoiding conflicts of interest in recommending replacements. Our average response time is under six minutes, and we provide exclusive tracking systems for landlords, ensuring transparency and accountability in every service we deliver.
Services
Washing Machine Repair
Fridge Freezer Repair
Electric Oven Repair
Microwave Repair
Dishwasher Repair
Cooker Hood Repair
Tumble Dryer Repair
Air Dresser Repair
Samsung Appliance Repair
Landlord Appliance Repair
Details
- Year established: 2015
Highlights and features
- We offer fully transparent pricing with no hidden fees.
- Our engineers are police vetted for your safety.
- We have over 2000 customer reviews, the highest in the area.
- We carry extensive spare parts, completing 98% of repairs on the first visit.
- We are a climate-friendly company, planting trees and offsetting carbon emissions.
Associations and certifications
- Samsung Authorised Service Centre
- SEPA registered
What people say
Polite and competent engineer
Fixed quickly with no fuss
Excellent communication
Highly recommend
Great service
Services
Washing Machine Repair
Our engineers specialise in diagnosing and repairing washing machine faults, from drainage issues to motor failures. Using genuine parts and manufacturer-backed techniques, we ensure long-lasting repairs. With extensive van stock, 98% of jobs are completed on the first visit, minimising disruption to your routine.
Fridge Freezer Repair
We repair fridge and freezer units, addressing temperature fluctuations, compressor issues, and ice build-up. As a Samsung Authorised Service Centre, we use genuine parts for reliable fixes. Our engineers carry essential components, ensuring most repairs are resolved immediately.
Samsung Appliance Repair
As the sole Samsung Authorised Service Centre in Central Scotland, we provide expert repairs for Samsung appliances. Our engineers undergo manufacturer training, ensuring warranty compliance and access to genuine parts. This guarantees efficient, durable fixes for all Samsung models.
Landlord Appliance Repair
We offer tailored solutions for landlords, including priority booking and transparent job tracking via our MyLothian system. Our police-vetted engineers provide rapid repairs, with real-time updates and risk assessments, ensuring minimal downtime for rental properties.
Dishwasher Repair
Our team addresses common dishwasher issues like drainage problems, faulty pumps, and door seal leaks. We stock essential parts for major brands, enabling swift on-site repairs. This reduces inconvenience and avoids the need for costly replacements.
People
William Nisbet
Senior Engineer
William brings over a decade of appliance repair experience, specialising in complex washing machine and fridge diagnostics. His meticulous approach ensures lasting repairs, prioritising customer satisfaction and technical precision.
Steven McFarlane
Engineer
Steven focuses on oven and microwave repairs, leveraging manufacturer training to resolve heating and control issues efficiently. His friendly demeanor and technical expertise ensure a smooth service experience.
Scott Gibson
Engineer
Scott specialises in Samsung appliance repairs, utilising authorised training to deliver warranty-compliant fixes. His knowledge of connected appliances ensures modern units are restored to full functionality.
Angela Aylward
Office Manager
Angela oversees operations, ensuring seamless coordination between engineers and clients. With a focus on customer communication, she manages the 24/7 booking system and support inquiries efficiently.
Chloe Nisbet
Administrator
Chloe manages administrative tasks, supporting the team with scheduling and client correspondence. Her organisational skills ensure timely responses and efficient job tracking for all repairs.
Questions
How do I book an appliance repair?
Use our 24/7 online booking system to get an instant quote and schedule a repair. Alternatively, call us during office hours for assistance.
Are your engineers qualified?
Yes, all engineers are manufacturer-trained, police-vetted, and carry digital ID. They have extensive experience in domestic appliance repairs.
Do you offer same-day repairs?
We aim to offer same or next-day appointments where possible, depending on your location and engineer availability.
Are parts included in the repair cost?
Labour rates are fixed, and most common parts are included. Specialist parts may incur additional costs, discussed beforehand.
Can landlords track repair progress?
Yes, landlords get free access to MyLothian, our system for real-time job tracking, updates, and risk assessments.
Do you repair all appliance brands?
We repair most major brands, including Samsung, Smeg, and more. Check our website for specific coverage details.
Reviews (4)
Younas Parvez
Jan 22, 2022
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Positive:Professionalism,Quality,Responsiveness,Value
Oven stopped working. Engineer came in next day and replaced the hearing element and fuse. Friendly and efficient. Not hidden charges or complex payment plans. They give you a price for a the repair and it's that simple.
Service:Oven/hob repair
Oven stopped working. Engineer came in next day and replaced the hearing element and fuse. Friendly and efficient. Not hidden charges or complex payment plans. They give you a price for a the repair and it's that simple.
Service:Oven/hob repair
Neil Shannon
Nov 11, 2021
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Positive:Professionalism,Responsiveness
Oven and washing machine both stopped working days apart. Was great to find somewhere who could repair both. Came the day after i got in touch and both appliances up and running again. Thanks
Services:Oven/hob repair,Washing machine repair
Oven and washing machine both stopped working days apart. Was great to find somewhere who could repair both. Came the day after i got in touch and both appliances up and running again. Thanks
Services:Oven/hob repair,Washing machine repair
Mark L.
Oct 24, 2021
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Positive:Professionalism,Punctuality,Quality,Responsiveness,Value
Excellent online booking system, appointment within 24hrs, upfront pricing structure and ultimately great service from Paul who quickly diagnosed and repaired the fault. Local business and would definitely use again.
Service:Washing machine repair
Excellent online booking system, appointment within 24hrs, upfront pricing structure and ultimately great service from Paul who quickly diagnosed and repaired the fault. Local business and would definitely use again.
Service:Washing machine repair
Sebastian Howell Bamboopenguins
Aug 16, 2021
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Positive:Professionalism,Punctuality,Responsiveness
William identified the issue that was an electrical fault with the wiring of the house rather than the washing machine, and tested the washing machine was still receiving power so as to be confident that once the electrician has been that the washing machine will work again. Quick service and easy booking, will book again if required.
Service:Washer/dryer repair
William identified the issue that was an electrical fault with the wiring of the house rather than the washing machine, and tested the washing machine was still receiving power so as to be confident that once the electrician has been that the washing machine will work again. Quick service and easy booking, will book again if required.
Service:Washer/dryer repair
