Business Details
50+ Years
experience
Trusted Fridge & Freezer Repairs in Chelmsford
At Watts Refrigeration, we have dedicated ourselves exclusively to fridge and freezer repairs since 1956, establishing a reputation as a trusted family-run business. With over 65 years of combined experience, we prioritise reliability, transparency, and professionalism in every service we deliver. Our team, led by owner-engineer Simon Watts, specialises in domestic refrigeration repairs without hidden fees or upselling. We operate across Essex and Suffolk, charging competitive rates while maintaining upfront pricing for call-outs, labour, and parts.Over 75% of our work comes from repeat customers and recommendations from 50+ local engineers and retailers, underscoring our commitment to quality and customer satisfaction. By focusing solely on repairs, we ensure our expertise remains unmatched, offering peace of mind through clear communication and no unnecessary contracts. Our decades of experience make us the preferred choice for resolving appliance issues efficiently and affordably.
Services
Fridge Repairs
Freezer Repairs
Specialist Appliance Repairs
American Style Repairs
Integrated Fridge Repairs
Wine Cooler Repairs
Call-Out Service
Parts Replacement
Details
- Year established: 1956
Highlights and features
- We have over 65 years of combined experience in domestic refrigeration repairs.
- Our family-run business prioritises transparency with no hidden fees or upselling.
- 75% of our work comes from repeat customers and local engineer recommendations.
- We charge competitively and provide upfront costs for call-outs, labour, and parts.
- Specialising solely in repairs ensures unmatched expertise and efficiency.
Services
Fridge Repairs
We specialise in repairing all types of domestic fridges, ensuring efficient and lasting solutions. Our engineers focus on diagnosing issues quickly, using quality parts to restore functionality. Customers benefit from transparent pricing and no hidden costs throughout the process.
Freezer Repairs
From minor faults to major malfunctions, our team addresses freezer issues with precision and care. We prioritise rapid diagnosis and repairs to prevent food spoilage, offering competitive rates. Our expertise covers both standard and specialist models across Essex and Suffolk.
Specialist Appliance Repairs
American-style, multi-door, and integrated refrigeration units require advanced expertise, which we provide. Our engineers handle intricate repairs with clear communication on costs and timelines. This service ensures high-end appliances operate at optimal efficiency.
Call-Out Service
Our prompt call-out service covers Essex and Suffolk, addressing urgent repair needs without additional charges for return visits. We provide upfront quotes for labour and parts, ensuring no surprises. This service guarantees reliable support when appliance failures disrupt daily life.
People
Simon Watts
Owner & Engineer
Simon Watts leads Watts Refrigeration with over 65 years of combined experience in domestic refrigeration repairs. His hands-on approach ensures every job meets high standards of reliability and transparency. He prioritises customer satisfaction through clear communication and expert problem-solving.
Questions
What areas do you cover?
We serve most of Essex and Suffolk, including Chelmsford, Colchester, Ipswich, and Sudbury.
How are your prices structured?
Prices start at £59 for small appliances, with clear call-out fees and no hidden charges for return visits.
Do you repair all fridge types?
Yes, including standard, American-style, integrated, and wine coolers (excluding commercial units).
Are parts included in the price?
Parts are quoted separately and fitted only with your approval to ensure transparency.
How long have you been in business?
Since 1956, providing dedicated refrigeration repairs as a family-run operation.
Reviews (4)
Ed McLatchie
Sep 30, 2020
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Comes over opinionated. Only works Mon - Friday. Last appointment call 3 o'clock. Not very accommodating with appointment times
John Smith
Nov 27, 2018
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Great service. Simon, the engineer was very knowledgeable, friendly and professional. It seems most of the companies online want to tie you into a service contract which is NOT for me, I'm afraid. Straight forward pricing and a years guarantee. Thank you very much!
Michael Isom
Sep 04, 2017
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I have a Jackson Fridge. Simon, said it was a Miele under a different name (The Best evidently)..Anyway fridge did not work Friday a.m.,so panicked, fridge full of food. Recommended to phone Watts, spoke to Simon who recognised my situation. He actually phoned another customer who wasn't desperate, and had my fridge working Friday p.m. This is A1 service....Nice Bloke, Great Service..... And Simon, have a great week end
Ritchie Hicks
Jan 24, 2016
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Called this morning as Samsung fridge-freezer on the blink - engineer arrived early afternoon. Diagnosed the fault within 20 minutes, changed a sensor in the freezer and was done within the hour. Really pleased with the speed and efficiency and the engineer was a nice chap as well.
Recommended.
Recommended.
