Business Details
50 Years
experience
Expert Domestic Appliance Repairs & Parts Supply in South Wales
Established in 1976, we have built a reputation as a trusted provider of domestic appliance repair services and spare parts supply. Our expertise spans over four decades, serving both trade and private customers across South Wales. We specialise in repairing and distributing major brands including AEG, Beko, Bosch, and Smeg, while also offering nationwide spare parts delivery. Our team of experienced engineers covers postcodes CF, NP, and SA for repairs and installations, with a particular focus on built-in appliances.We pride ourselves on providing tailored solutions, from fault diagnosis to appliance replacement advice, ensuring customer satisfaction through reliable service and technical proficiency. Our authorisation by leading manufacturers underscores our commitment to quality standards. We maintain transparency in operations, offering clear communication channels and flexible service options to meet diverse customer needs.
Services
Appliance Repairs
Spare Parts Supply
Installation Services
Warranty Repairs
Built-in Appliances
Details
- Year established: 1976
Highlights and features
- 45+ years of experience in domestic appliance repair and distribution
- Authorised service agents for AEG, Beko, Smeg, and Liebherr
- Nationwide spare parts delivery with localised repair services
- Specialists in built-in appliance installations for 35+ years
- Engineers cover 25+ towns and cities across South Wales
What people say
Excellent service
Very helpful
Courteous and efficient
Prompt visit
No questions asked returns
Services
Appliance Repairs
We offer comprehensive repair services for washing machines, dishwashers, tumble dryers, ovens, and refrigeration units. Our engineers handle both warranty and out-of-warranty repairs for major brands. With coverage across South Wales, we prioritise prompt service and lasting solutions.
Spare Parts Supply
Supplying genuine spare parts for all major appliance brands nationwide. Our inventory includes components for AEG, Bosch, Smeg, and many more. Trade and public customers benefit from expert advice and fast delivery options.
Installation Services
Professional installation of built-in appliances including kitchen units and integrated systems. With 35+ years' experience, we ensure correct fitting and functionality. Specialised knowledge of space requirements and technical specifications.
Warranty Repairs
Authorised repair agent for Beko, Liebherr, Smeg, and other leading manufacturers. We handle warranty claims efficiently, minimising disruption. Our engineers follow strict manufacturer guidelines to maintain warranty validity.
Built-in Appliances
Specialists in built-in appliance solutions since 1989. We advise on replacement options and installation requirements. Our expertise covers space planning, technical specifications, and seamless integration with kitchen designs.
Questions
Do you repair all appliance brands?
We repair major brands including AEG, Beko, Bosch, Smeg, and Zanussi. For less common brands, contact us first to check availability of parts and technical support.
Can I buy spare parts online?
While we primarily handle trade orders, private customers can request parts by phone. Our team will help identify the correct component and arrange delivery options.
What areas do you cover for repairs?
We cover CF, NP, and SA postcodes across South Wales for on-site repairs. Our spare parts service operates nationwide with fast delivery options available.
Are your engineers qualified?
Our engineers hold manufacturer certifications for brands we represent. With combined experience spanning decades, they follow strict technical and safety protocols during all service calls.
Do you offer price matching?
We guarantee competitive pricing on parts and labour. If you find a lower quote for identical service, we'll review and match where technically and commercially viable.
What about after-sales support?
We provide follow-up support for all repairs. Our customer service team remains available to address any post-service queries or technical concerns.
Reviews (4)
Richard
Apr 09, 2021
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Fridge freezer packed in and 1st engineer reckoned the compressor had gone. Ordered compressor (10 days) and then another engineer turned up and said it wasn't compressor it was a gas leakage. Charged me for two call outs (66) just to be told you're better off buying a new one. I appreciate the advice but why couldn't the first engineer tell me that and save me 33 and 14 days without a Fridge freezer
Jay Archer
Jan 21, 2021
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Insurance company sent this company to repair my washing machine, the engineer opened up the machine, complained closed it back up and left, made a excuse saying he's coming from the van. He also made a mess all over my kitchen floor. All I can tell this company is a cowboy.
Linda Harman-Goodland
Aug 06, 2020
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Called and explained problem, prompt service. Date and time arranged, turned up on time, polite. Brought part after a telephone diagnosis, so did not have to wait to get part etc. Job done. Diagnosed another problem with cooker, so this part had to be ordered, give me prices for Smeg part and alternative as cost was high for Smeg. Rang me as soon as it arrived, again appointment made. Full PPE. Friendly and professional, cant fault them. I work for an estate agency and will be using these guys again. Thank your Drulight. :-)
Dave Cook
Jan 17, 2020
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I've used these guys a number of times for different appliances, they have always been completely fair. Definitely a company that provides customer service over profiteering (hence I go back to them every time so please keep doing it!).
Spoke to them again this morning over a faulty oven, provided advice over the phone that resolved the fault rather than turn out and charge for a visit. I feel that this is yet another demonstration of customer service over profiteering.
Spoke to them again this morning over a faulty oven, provided advice over the phone that resolved the fault rather than turn out and charge for a visit. I feel that this is yet another demonstration of customer service over profiteering.
