Business Details
45 Years
experience
Trusted Senior Care in Market Harborough
The Willows Nursing and Residential Home is a family-run care provider established in 1981, dedicated to delivering dignified, high-quality nursing and residential care. Our approach prioritises individual needs, creating a safe, homely environment where residents' well-being and independence are central. With a team of experienced nurses and care professionals, we offer tailored support for long-term, dementia, respite, and post-hospital care. Recognised by the Care Quality Commission (CQC) with consistently good ratings, we maintain a strong focus on staff development through our Investor in People accreditation.Our commitment extends to fostering community connections, hosting regular activities and events that enrich residents' lives. Located in Market Harborough, we serve Leicestershire and Northamptonshire, combining modern facilities with compassionate, person-centred care.
Services
Nursing Care
Residential Care
Dementia Care
Respite Care
Post-Hospital Care
Day Care
Reablement Care
Details
- Year established: 1981
Highlights and features
- Family-run with 40+ years of continuous care expertise
- CQC-recognised quality standards in nursing and residential care
- Personalised care plans tailored to individual needs
- Experienced team with average staff tenure exceeding 8 years
- Specialist dementia care with secure outdoor spaces
Associations and certifications
- Care Quality Commission (CQC)
- Investor in People
What people say
Sympathetic and gentle care
Compassionate and affectionate care
Display kindness and compassion
Made time comfortable
Sustained professional care
Services
Nursing Care
Our nursing care provides round-the-clock support from registered professionals, addressing complex medical needs while maintaining residents' dignity. With clinical supervision available 24 hours daily, we specialise in managing chronic conditions and post-acute recovery. The service combines professional expertise with compassionate care to ensure residents receive consistent, high-quality medical attention in a comfortable environment.
Dementia Care
Specialist dementia care focuses on creating secure, stimulating environments that promote independence while addressing cognitive challenges. Our trained staff implement person-centred approaches, using reminiscence therapy and tailored activities to enhance residents' quality of life. Secure outdoor spaces and structured routines help maintain familiarity and reduce anxiety for individuals living with dementia.
Respite Care
Flexible respite care offers temporary support for both residents and their families, providing relief during caregiver breaks or transitional periods. Stays typically range from 14-21 days, with individualised care plans addressing specific needs. This service maintains continuity of care while giving families confidence in their loved ones' temporary accommodation and support.
Residential Care
Our residential care provides permanent accommodation with tailored support for daily living activities, combining security with social engagement. With capacity for 48 residents, the service offers companionship opportunities and access to communal facilities while maintaining personal privacy through single and shared bedroom options with en-suite facilities.
Post-Hospital Care
Specialised post-hospital care bridges hospital discharge and home return, offering continued support during recovery phases. This service includes structured rehabilitation programmes and medical monitoring to facilitate safe transitions. Residents benefit from 24/7 care while regaining independence through targeted recovery plans developed in consultation with healthcare professionals.
People
Jackie Riddett
Registered Manager & Partner
With over 30 years nursing experience, Jackie manages daily operations at The Willows. A qualified nurse with advanced health studies credentials, she contributes to national care policy through her RNHA council membership and maintains strong clinical governance standards.
Jim Cooper
Partner
As founding family member, Jim Cooper contributes decades of care sector leadership experience. His ongoing involvement ensures continuity with the home's original values while supporting modern service developments that maintain its family-run ethos.
Mary Cooper
Partner
Mary Cooper brings extensive care management experience from the home's establishment in 1981. Her continued partnership helps maintain the family's commitment to quality standards while adapting to evolving care requirements through successive generations.
Questions
What types of care does The Willows offer?
We provide nursing care, residential care, dementia care, respite care, post-hospital care, and day care services tailored to individual needs.
Is The Willows CQC registered?
Yes, we're registered with the Care Quality Commission and consistently maintain their quality standards with regular good ratings.
How does visiting work?
Visiting arrangements currently require booking due to health protocols, with flexibility to accommodate family needs while maintaining resident safety.
What facilities are available?
Our home features four lounges, activity spaces, dementia garden, WiFi access, home-cooked meals, and 48 bedrooms with en-suite facilities.
How is care planning approached?
We create personalised care plans reviewed regularly, developed through consultation with residents, families, and our multidisciplinary care team.
What staff training exists?
Over 75% of our care team hold NVQ Level 2/3 qualifications with specialist dementia training, supported by ongoing professional development programmes.
Reviews (1)
Barry Osborne
Apr 24, 2021
Report
My wife stayed at The Willows. She had Alzheimers Disease and also walking and balance problems. The care she received was second to none. They organised a treat for her birthday. We had previously seen serious neglect in different care home. The
Willows staff were great.
Willows staff were great.
