Business Details
24 Years
experience
Emergency
services
Residential Block & Estate Management Since 2002
Established in 2002, we are a family-run property management company operating across London, Kent, Essex, and Surrey. Our approach centres on treating every development as if we lived there personally, ensuring properties are maintained to the highest standards. With over two decades of experience, we deliver transparent, proactive services that prioritise resident satisfaction and compliance with industry regulations.Our team provides direct access to directors and maintains long-standing client relationships, with expertise in managing estates ranging from small converted houses to large mixed-tenure communities. Regulated by the Royal Institute of Chartered Surveyors and committed to continuous professional development, we combine familial care with corporate professionalism to address management challenges efficiently.
Services
Property Management
Block Management
Estate Management
Compliance Management
Financial Oversight
Maintenance Repairs
Tenant Services
Legal Support
Emergency Repairs
Annual Reporting
Details
- Year established: 2002
Highlights and features
- We are regulated by the RICS for professional standards excellence.
- Family-owned with direct director accessibility for swift resolution.
- 20+ years managing diverse residential developments across South East.
- Transparent financial reporting with competitive insurance procurement.
Associations and certifications
- Royal Institute of Chartered Surveyors
- Institute of Residential Property Management
- Property Redress Scheme
What people say
Prompt response
Saved us money
Professional staff
Impeccable service
Proactive approach
Services
Property Management
Our comprehensive property management ensures smooth operations for residential developments. We handle maintenance coordination, tenant relations, and regulatory compliance. Clients benefit from tailored solutions that maintain property value while enhancing resident satisfaction across London and Kent.
Block Management
Expert block management maintains communal areas and handles financial operations for apartment blocks. We manage repairs, service charge collection, and statutory compliance. Our RICS-regulated services ensure safe, well-maintained living environments with transparent reporting for freeholders and leaseholders.
Financial Management
Professional financial management covers budgeting, service charge collection, and audit-ready reporting. Our qualified accountants provide competitive insurance procurement and clear financial statements. Clients receive accurate record-keeping and expert explanations of complex accounting procedures.
Compliance Management
We ensure adherence to all property management regulations and health & safety standards. This includes maintaining statutory registers, arranging audits, and providing lease covenant compliance. Our RICS regulation guarantees legally compliant operations protecting both residents and property owners.
Maintenance Repairs
Prompt maintenance and repair services address issues swiftly while maintaining quality standards. Our team coordinates routine and emergency repairs, ensuring property safety and resident satisfaction. Proactive maintenance programs help preserve property value across our managed developments.
People
John Woolley
Managing Director
With 30 years' experience in London property management, John ensures high standards through his personal approach. His leadership has driven company growth while maintaining client relationships since 2002.
David Woolley
Director
Co-founder David established our customer-focused approach and regulatory compliance framework. He oversees operations and strategic planning while maintaining director-level client liaison responsibilities since founding the company.
Annette Woolley
Office Manager
Annette has managed daily operations since inception, overseeing accounting and property management teams with her legal and office management expertise gained over 30 years in the sector.
Stephanie Woolley
Property Manager
Stephanie supports property operations with her customer service background, progressing from assistant to property manager role in 2010 while maintaining hands-on involvement with resident needs.
Steve Fuller
Accounts Manager
With financial sector experience, Steve leads our accounts team, earning praise for explaining complex accounting matters clearly to leaseholders while maintaining professional standards since 2010.
Questions
What areas do you cover for property management?
We provide property management services across London, Kent, Essex, and Surrey, including specific locations like Dartford, Erith, and Gravesend.
Are you regulated by property management standards?
Yes, we are regulated by the Royal Institute of Chartered Surveyors (RICS) and maintain memberships with the Institute of Residential Property Management.
Do you handle emergency property repairs?
Yes, we manage all emergency work procedures including prompt response to repair issues and compliance with local authority regulations.
What leaseholder services do you provide?
We offer leaseholder support including financial reporting, compliance with lease covenants, annual meetings, and dedicated property manager accessibility.
How do you ensure property compliance?
We ensure compliance through regular maintenance programs, health & safety audits, and strict adherence to RICS service charge management codes.
Reviews (6)
Marzena Ryczko
Nov 20, 2021
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I live in coach house in Dartford over bin store cupboard. I have been asking J. from PMUK for a pin pad being installed on the bin store door since April 2000 and nothing has been done since then. It is the only bin store in the area that does not have a pin pad on the door. Bin men do not have access to it and they are not able to empty it. Because of that there is a smell coming from there and the possibility of rats and other insects appearing is very likely. It has already been reported to the citizens advise bureau. since I live in there with two small kids and I cannot have them exposed
Thang Vu Duong
Oct 27, 2021
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PMUK took over the management of our block of flats, Spectrum Tower, in April 2019. It has been over 2 years but we have not been provided with any service charge accounts, which show our reserve funds, income and balance sheet. I have emailed to ask Justin multiple times but did not get any respond. Why is it so difficult to provide evidence of our reserve fund or they have something to hide? I do not want to have to raise our concerns in a public place like this but I am at my wits end and hope someone high up in the company sees this message and gets back to me with explanation. Tra Nguyen
Robert Brotherston
Oct 01, 2021
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I just cant believe how disgraceful this management company is. Over the last 9 months of managing leybourne lakes estate they have allowed it to fall into such an unkept state. Terrible management of the gardening contractors . They fail to reply to residents complaints and but continue to charge fees for the unprofessional service they are providing. I'm glad to see they have lost the contract 9 months to late if you ask me. Addition to there reply. Clearly they dont know there residents as i am in fact a resident on the leybourne lakes estate.
Peter Binnie
Sep 17, 2021
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I too live at Leybourne Lakes in Aylesford where this company were awarded the contract to manage the estate. The critical word being "Manage" Over the last 9 months they have consistently failed to manage the estate and are conspicuous by their absence and the landscaping in particular is now in an absolutely shocking state and they have done nothing to remedy the situation. The residents have not seen any management whatsoever from this company and having worked in the construction industry for over 45 years I have never experienced such a shocking lack of interest or management from a "Managing
Sonia Kainth
Jun 24, 2021
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Positive:Professionalism
Had a major issue yesterday and Justin was so kind and helpful. Sent out two maintenance people straight away, they got the job done fast. Really happy with the service received. Thank you so much.
Had a major issue yesterday and Justin was so kind and helpful. Sent out two maintenance people straight away, they got the job done fast. Really happy with the service received. Thank you so much.
Adam Hartup
Aug 29, 2018
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I am a grounds maintenance contractor. PMUK took over the management of a block i am contracted to maintain. The switch between managing agents was very smooth and i am a very happy contractor. Any concerns i had regarding the hand over were answered with confidence and promises were always met. Working along side PMUK is a pleasure.
