Business Details
Expert Auto Repair Services in Rochester
Established in the 1980s, Altered Image Coachworks has built a reputation as a leading independent motor vehicle body repair specialist serving Kent, London, and the South East. Owned and operated by Duncan Edwards, a seasoned car repair and paint specialist with decades of experience, our team delivers high-quality accident repairs, SMART repairs, and specialist services for wheelchair accessible vehicles. We pride ourselves on combining manufacturer-grade expertise with a commitment to customer satisfaction, offering fully guaranteed work and rapid response times.Our team's extensive knowledge spans classic Mini restorations to modern vehicle repairs, supported by partnerships with insurance companies for seamless claims processing. With a heritage of excellence and a focus on innovation, we ensure every repair meets exacting standards while maintaining transparency and trust with our clients.
Services
Crash Repair
SMART Repairs
Wheelchair Accessible Vehicles
Classic MINI Repairs
Accident Repair
Highlights and features
- We offer over 40 years of combined experience in vehicle body repair
- Our team specialises in wheelchair accessible vehicle modifications
- All work is fully guaranteed and insurance-approved
- We provide rapid response accident repair services
- Our technicians have manufacturer-grade expertise
What people say
Completed within less than 2 days
High standard repairs
Prompt service
Work carried out to perfection
Pleasure to work with
Services
Crash Repair
Comprehensive crash repair services for all vehicle types, utilising advanced techniques and manufacturer-approved materials. Our technicians handle everything from minor dents to full structural repairs, ensuring vehicles meet safety standards while maintaining aesthetic quality. With insurance-approved processes, we streamline claims for both private and commercial clients.
SMART Repairs
Specialist SMART repairs for minor vehicle damage including scratches, scuffs, and bumper repairs. Using precision techniques and colour-matching technology, we restore vehicles to original condition without full resprays. This cost-effective solution maintains vehicle value while offering rapid turnaround times for busy owners.
Wheelchair Vehicles
Dedicated repair service for wheelchair accessible vehicles, with expertise in specialist modifications and compliance requirements. We work directly with insurance providers to ensure proper restoration of accessibility features while maintaining structural integrity. Our team understands the unique needs of adapted vehicle owners across Kent and London.
Classic MINI Repairs
Specialist restoration and repair service for classic Mini vehicles, combining traditional craftsmanship with modern techniques. Our team preserves original features while ensuring mechanical reliability. With deep knowledge of classic Mini engineering, we handle bodywork, paintwork, and structural repairs to maintain these iconic vehicles' heritage and value.
Insurance Work
Streamlined insurance repair process with direct claims management and guaranteed workmanship. We collaborate with major insurers to provide transparent estimates and quality repairs, handling paperwork and coordination. This service ensures minimal disruption for policyholders while maintaining strict quality control throughout the repair process.
People
Duncan Edwards
Owner & Managing Director
With over 30 years in vehicle repair, Duncan trained under founder Peter Vickers before completing manufacturer apprenticeships. He has led Altered Image Coachworks since 2013, combining traditional skills with modern techniques to maintain the company's reputation for excellence in Kent.
Questions
Do you handle insurance claims for vehicle repairs?
Yes, we work directly with insurance companies for accident repairs, providing guaranteed workmanship and handling claims documentation to streamline the process for customers.
Can you repair wheelchair accessible vehicles?
Yes, we are specialist repairers of wheelchair accessible vehicles with expertise in maintaining and restoring adapted features while meeting all safety requirements.
Do you repair classic cars?
Yes, we specialise in classic Mini restorations and repairs, combining traditional techniques with modern technology to preserve these vehicles' heritage and value.
What are your opening hours?
We are open Monday-Thursday 8am-5pm, Friday 8am-4pm, and closed weekends. Emergency repairs can be arranged outside these hours with prior agreement.
How quickly can you complete repairs?
Most minor repairs complete within 2-3 days, with larger projects scheduled based on complexity. We prioritise urgent cases while maintaining strict quality standards.
Reviews (7)
Paul Cadman
Jan 22, 2022
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Had repairs completed to a car door. Job was done perfectly, car came back like new - door repair was excellent (including some extra work done that we hadn't been sure of at time of quote, done gratis!). Paint also matched perfectly - and moreover it was done ahead of time. Communication was excellent throughout. Thoroughly impressed, well done Duncan and Paul.
David Ford
Nov 11, 2021
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Recently had my car repaired here they done an absolutely brilliant job very friendly and surply a curtesy car if required definitely recommend
Louise Curtis
Sep 13, 2021
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Positive:Professionalism,Punctuality,Quality
Fantastic service from Duncan. From the initial detailed quote that was provided, to booking in and offering the use of a courtesy car I would definitely recommend. The work undertaken to fix and repaint the bumper is excellent. The work was also completed ahead of schedule.
Services:Body & Trim,Painting
Fantastic service from Duncan. From the initial detailed quote that was provided, to booking in and offering the use of a courtesy car I would definitely recommend. The work undertaken to fix and repaint the bumper is excellent. The work was also completed ahead of schedule.
Services:Body & Trim,Painting
Felix Kariuki
Sep 06, 2021
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I can't say enough good things of the work Duncan and his team carried out on my car. Impressive does not even begin to describe the quality of work completed on my car bumper, having had a small fender bender. I could not find anyone who could give me confidence in fixing it. Luckily, altered image coachworks made the necessary repairs, many thanks for their work. Highly recommend them!
Barney Thompson
Apr 26, 2021
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Positive:Professionalism,Punctuality,Quality,Value
A great repair by Duncan on my BMW. The car looks as good as new after a horrible car park scratch and dent. The car was cleaned inside and out, which was a lovely touch! Highly recommend!
Services:Body & Trim,Painting
A great repair by Duncan on my BMW. The car looks as good as new after a horrible car park scratch and dent. The car was cleaned inside and out, which was a lovely touch! Highly recommend!
Services:Body & Trim,Painting
Si Y.
Mar 14, 2021
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Duncan and the team are brilliant. Fixed my car in such a short turnaround, and quality + standard was impeccable. If you need a solution and in the area, give these guys a shout
Mandy Barnicott
Jul 07, 2020
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I had some bodywork repaired on my car by Altered Image in Strood and I couldnt be happier. The whole process was faultless. I received their quote the same day, they booked me in and even loaned me their courtesy car without any charge. The repair was excellent, quick and very reasonably priced. I would like to thank Duncan who made all of this happen. I would highly recommend Altered Image to anyone.
