Business Details
27 Years
experience
Emergency
services
Your Trusted IT Support Partner in Lancing
Northstar IT has been delivering tailored IT solutions to businesses across the South East since 1999. With over 25 years of combined expertise, our team specialises in proactive IT support, cloud infrastructure, and cybersecurity, serving clients in Lancing, Brighton, Worthing, and surrounding counties. Our 96% client retention rate reflects our commitment to resolving technical challenges efficiently while prioritising clear communication and budget-conscious solutions. We operate as an extension of your team, offering flexible support packages from emergency interventions to comprehensive managed services.Our approach combines vendor-neutral advice with hands-on technical proficiency, ensuring businesses benefit from reliable systems that align with their operational goals. Backed by Cyber Essentials certification and a track record of mitigating ransomware threats, we focus on safeguarding data while minimising downtime. Client testimonials highlight our responsiveness, technical excellence, and ability to transform IT from a liability into a strategic asset.
Services
IT Support
Cloud Services
Cyber Security
Hardware & Software
Business Communications
Details
- Year established: 1999
Highlights and features
- 25 years of B2B IT support experience with 96% client retention
- Proactive system monitoring prevents 85% of potential IT issues
- Tailored cybersecurity solutions including ransomware protection
- Vendor-neutral hardware/software recommendations based on performance
- 24/7 emergency support with average 2-hour response times
Associations and certifications
- Cyber Essentials
What people say
Excellent service
Highly professional
Proactive monitoring
Rapid response
Tailored solutions
Services
IT Support
Our IT support services provide comprehensive solutions for businesses facing technical challenges. With 25 years of experience, we offer reactive and proactive support including system maintenance, software troubleshooting, and network optimisation. Our engineers deliver both remote and on-site assistance across the South East, ensuring minimal downtime through 24/7 monitoring and rapid response protocols. Clients benefit from customised support packages tailored to their operational needs and budgetary constraints.
Cloud Services
We specialise in implementing secure cloud infrastructure solutions for businesses seeking flexible working capabilities. Our services include Microsoft 365 integration, data backup systems, and hybrid cloud environments. With UK-hosted servers and automated security protocols, we ensure data protection while enabling seamless collaboration. Migration processes are conducted with zero operational disruption, supported by ongoing system optimisation to maintain peak performance and scalability.
Cyber Security
Our cybersecurity solutions protect businesses from evolving digital threats through multi-layered defence strategies. Services include ransomware prevention, anti-virus implementation, and Cyber Essentials certification support. We conduct vulnerability assessments and provide staff training to mitigate human error risks. Real-time threat monitoring systems combined with incident response protocols ensure rapid containment of security breaches while maintaining business continuity.
Hardware & Software
We offer expert guidance on selecting and implementing business-grade IT equipment and software solutions. Our services cover system upgrades, network infrastructure development, and managed print services. With vendor partnerships providing access to cutting-edge technology, we ensure optimal performance through compatibility testing and lifecycle management. Clients receive ongoing technical support and maintenance plans to maximise return on IT investments.
Business Communications
In partnership with leading communications providers, we deliver integrated business communication systems including VoIP telephony, CCTV installations, and high-speed broadband solutions. Our experts configure secure network infrastructures with scalability for growing businesses. Services include line rental packages, mobile tariff optimisation, and unified communication platforms that enhance internal and external connectivity for improved operational efficiency.
People
Christian
Director & Founder
Christian established Northstar IT in 1999 with a vision to simplify business technology. With 25+ years in IT services, he specialises in strategic system architecture and cybersecurity frameworks. His leadership focuses on maintaining technical excellence while ensuring client-centric service delivery through continuous team development and innovation.
Questions
What IT services do you offer for small businesses?
We provide comprehensive IT support including system maintenance, cloud migration, cybersecurity, hardware/software procurement, and business communications solutions tailored to SME needs across the South East.
How do you handle cybersecurity threats?
Our multi-layered approach includes ransomware protection, real-time monitoring, staff training, and Cyber Essentials certification support to prevent breaches and ensure rapid incident response.
Can you support businesses migrating to cloud systems?
Yes, we offer complete cloud migration services with zero downtime, including Microsoft 365 integration, data backup solutions, and ongoing system optimisation for secure remote working.
What support packages are available?
We offer flexible support options: fixed-price contracts with three tiers, pre-paid support bundles with discounts, and ad-hoc services to suit varying business requirements and budgets.
How quickly can you respond to emergencies?
Our 24/7 emergency support guarantees response within 2 hours for critical issues, with remote resolution prioritised and on-site visits arranged when necessary to minimise business disruption.
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Reviews (7)
Angela Williams
Nov 04, 2021
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When I established my VA business I knew it was essential to have reliable IT support so I contacted Northstar IT. They are responsive, knowledgeable, and reliable. Im happy to recommend their services to others.
Angela Williams
Top Admin Services
Angela Williams
Top Admin Services
Mark Alexander
Jul 15, 2021
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Excellent service from the guys at Northstar IT. Our reception pc at work was running slow causing hold ups with dealing with bookings and taking payments. They managed to diagnose the issue remotely and then upgrade the pc on-site, working around my open 7 days a week business. They were professional, friendly with good easy to understand communication. Highly recommended.
Alexandra Tobin
Jun 01, 2021
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I run a small business from home and Northstar IT have looked after my IT requirements for the last 15yrs. They are always responsive and professional to work with as well as fun! They don't mind my dumb requests and complete lack of IT knowledge, and have been excellent at helping me to develop my IT confidence. No issue has been too small for their attention and I recommend Christian and his team unreservedly.
Amanda Ball
May 05, 2021
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This was the first time I have used this company after being highly recommended by a few people. The help and support I received was amazing! They dealt with my problem immediately with a professional approach and in an efficient manner. I will definately use this company again without any hesitation. Thank you to Christian and his wonderful team.
Tabitha Macey
Feb 26, 2021
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Northstar are a friendly, professional and very helpful team who will help you with any technical issues. They tend to get a lot of calls from our team (Prime Stables Ltd) and these can be from the easiest tasks (like password protecting a word doc) or to the hardest of tasks (like the servers making a funny noise :) ) everyone at North star always have the can do attitude and each and everyone of them will not stop helping you until you're satisfied. Would recommend to anyone who is looking for an IT team that will make your life easier with computers :)
Francesca Parsons
Jan 17, 2021
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First class staff and service I would not hesitate to recommend Northstar IT to other businesses, friends and family. Christian and his team are brilliant! They are always friendly, knowledgeable and professional and they are also very patient and never make you feel silly for asking any question. They have been excellent in supporting our business both on site and for staff working from home, supplying and setting up the necessary equipment and providing all the support you could wish for. So nice to work alongside such lovely people. The Beeches Nursing Home, Worthing
Simon Trench
Jan 14, 2021
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We have been dealing with Captain Christian and Northstar for some time now and the service that they provide is second to none, they are always very helpful and professional. They recently attended to fix the main computer in our office and fixed the issues within a day. They are very friendly and helpful and have a great network of helpful staff on the phone. I would highly recommend them to anyone who is looking for a great team to sort out the IT issues.
Steve Martin
Managing Director
SKS Security Systems LTD
Steve Martin
Managing Director
SKS Security Systems LTD
