Business Details
Trusted Elderly Care in Exeter
At The Dales Nursing Home Nursing Home, we are committed to delivering compassionate, person-centred care that prioritises the dignity, independence, and well-being of every resident. Established with a philosophy of 'quality of life for all our residents,' our team of dedicated professionals ensures a warm, homely environment where individuals receive tailored support aligned with their unique needs. Our collaboration with Hospiscare and adherence to CQC standards reflect our commitment to excellence in end-of-life care and daily operations. With over 31 years of collective experience among our leadership team, we combine clinical expertise with empathy to create a secure, family-like community.Our values of kindness, respect, and collaboration underpin every interaction, from nursing care to recreational activities, ensuring residents thrive in a stimulating, safe setting. We maintain strong partnerships with local businesses and healthcare providers to enhance residents' physical, mental, and social engagement through diverse programmes, including fitness, arts, and cultural events.
Services
Residential Care
Respite Care
Palliative Care
Dementia Support
Physiotherapy
Hairdressing
Chiropody
Activity Programmes
Nutritional Meals
End-of-Life Care
Highlights and features
- Our team combines decades of nursing expertise with a 'kindness first' ethos.
- We champion quality of life through tailored care plans and holistic wellbeing programmes.
- Staff undergo continuous training to implement the latest care methodologies.
- We maintain a 31-resident capacity to ensure personalised attention and community cohesion.
- Partnerships with local businesses and healthcare providers enrich resident experiences.
Associations and certifications
- Care Quality Commission (CQC)
What people say
Kind and caring staff
Homely atmosphere
Excellent nursing care
Personalised attention
Engaging activities
Services
Residential Care
Our residential care provides 24/7 support for elderly individuals requiring daily assistance. Residents enjoy private or shared rooms, personalised care plans, and access to communal spaces. The service focuses on maintaining independence while ensuring safety and comfort through trained staff and tailored support.
Respite Care
Respite care offers temporary stays for carers needing rest or transitional support for loved ones. The service includes full nursing care, recreational activities, and dietary support. Families benefit from peace of mind knowing their relatives receive professional care in a welcoming environment.
Palliative Care
Palliative care specialises in comfort-focused support for residents with terminal illnesses. The service includes pain management, emotional support, and spiritual care, delivered in collaboration with Hospiscare. A dedicated team ensures dignity and compassion during residents' final stages of life.
Nutritional Meals
Nutritional meals are prepared using locally sourced ingredients to meet dietary needs. The service includes three-course meals, snacks, and special menus for allergies or medical conditions. Residents enjoy home-cooked dishes like shepherd's pie and roast dinners, promoting health and satisfaction.
Activity Programmes
Activity programmes engage residents through exercise, arts, and social events. The service includes partnerships with local organisations for music, gardening, and animal therapy. Tailored activities stimulate mental and physical well-being, fostering community and joy among residents.
People
Marie Brown
Manager
Marie Brown, a registered nurse since 2003, leads The Dales Nursing Home Nursing Home with a focus on compassionate care. Her clinical expertise and leadership ensure adherence to CQC standards while fostering a supportive environment for residents and staff.
Rachel
Clinical Lead
Rachel, a fourth-generation nurse with 20 years' experience, oversees clinical operations. Her background in critical care and commitment to equality ensures high-quality, person-centred nursing practices across all resident care plans.
Anita
Chef
Anita, a former senior carer, brings culinary expertise to create nutritious, home-cooked meals. Her focus on local ingredients and dietary needs ensures residents enjoy balanced, appealing dishes that reflect their preferences and cultural backgrounds.
Shay
Wellbeing Coordinator
Shay coordinates activities and one-on-one support to enhance residents' emotional and social health. With a decade in social care, she designs programmes that build confidence and foster connections through community engagement and creative therapies.
Monique
Senior Care
Monique, a senior carer with 18 years in healthcare, delivers hands-on support while mentoring staff. Her dedication to empathy and continuous learning ensures residents receive compassionate, technically proficient care aligned with evolving best practices.
Questions
What types of care are available at The Dales Nursing Home Nursing Home?
We offer residential, respite, palliative, and dementia care, all tailored to individual needs with 24/7 nursing support.
How are care plans developed?
Care plans are created through resident and family consultations, incorporating medical history, preferences, and goals for independence.
Are visitors allowed at any time?
Yes, families can visit anytime, with overnight stays permitted in designated areas for added convenience.
What activities are offered?
Activities include exercise classes, arts and crafts, music therapy, and community events tailored to residents' interests.
How does The Dales Nursing Home Nursing Home ensure meal quality?
Our chef prepares meals using local ingredients, with menus designed to meet dietary needs while offering home-cooked favourites.
What is The Dales Nursing Home Nursing Home' CQC rating?
We maintain a 'Good' CQC rating, reflecting our commitment to safe, effective, and compassionate care standards.
Reviews (3)
Tom Misenti
Nov 30, 2021
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The nurses in charge are lovely and caring, but they are unfortunately not around very much. They are supremely over worked and under staffed. The carers on the floor are varied in quality. One kept shouting at my mother in law and didn't respond to the call button in time to get her to the commode while I was visiting. I would have done it myself but she was trapped in a high-railed bed that was not user friendly. MIL was extremely unhappy there. She is vegetarian and they brought her meat. She ended up being served spaghetti hoops out of a tin - atrocious. For the 1300/week this costs, one
Kelli Blakburn
Jul 14, 2020
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Carers are overall nice but sometimes seem apathetic. The website is misleading. Thankfully, they've taken down the blatantly fake stock photos, but the food is often not locally sourced and freshly prepared - especially in the evenings, when it's often powdered soup and tins of pasta from Tesco's. The location is convenient for visiting.
Ian Beddows
Jul 02, 2019
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The personal care and dedication to the welfare of the residents here is fantastic, and their care for the residents families is both supportive and compassionate. I would highly recommend The Dales as a caring, sensitive compassionate place for your loved ones.
