Business Details
22 Years
experience
Emergency
services
Trusted IT Support Solutions in Newbridge-on-Wye
At 5C Services, we have dedicated over two decades to delivering practical, effective technology support that empowers businesses to operate smoothly and securely. Since our inception in 2004, we have established ourselves as a trusted IT partner, serving diverse sectors including professional services, manufacturing, finance, and hospitality. Our commitment to excellence is reflected in our comprehensive range of IT solutions, from managed connectivity and cybersecurity to cloud services and proactive support. We prioritise transparency, avoiding technical jargon to ensure our clients receive clear communication and straightforward pricing.With a focus on continuous investment in our team and technology, we maintain the highest standards of expertise and reliability. Our core valuesComplete, Committed, Clear, Consistent, and Capableguide every interaction, ensuring we deliver tailored solutions that align with your business goals. As an independent provider, we remain unbound by product-specific ties, allowing us to recommend what is genuinely best for your organisation. Celebrating over 20 years in business, we continue to strengthen our service offerings and support businesses in navigating the evolving technological landscape.
Services
IT Support
Connectivity
Security
Cyber Essentials
Cloud Services
Managed Connectivity
Threat Detection
Cloud Computing
Remote Monitoring
IT Consultancy
Details
- Year established: 2004
Highlights and features
- We offer over 20 years of experience in tailored IT solutions for diverse sectors.
- Our team provides transparent, jargon-free communication and pricing.
- We deliver proactive support with a 96% remote resolution rate.
- Our engineers hold certifications in leading industry standards.
- We maintain long-term client relationships, with 90% of new business from referrals.
Associations and certifications
- Cyber Essentials
What people say
Very high standard
Technical knowledge extremely high
Efficient and insightful
Prompt and efficient responses
Professional and friendly engineers
Services
IT Support
Our IT support services provide businesses with expert troubleshooting, system maintenance, and remote assistance. We ensure minimal downtime through proactive monitoring and rapid issue resolution. Clients benefit from transparent communication and tailored solutions designed to meet their specific operational needs.
Cloud Services
Cloud solutions enable secure, scalable access to business-critical applications and data. We implement and manage cloud infrastructure to enhance collaboration, reduce hardware costs, and ensure business continuity across remote and hybrid work environments.
Connectivity
We deliver high-performance, secure internet connectivity tailored to business size and growth plans. Our managed services include setup, optimisation, and ongoing support to maintain reliable network performance and future-ready scalability.
Security
Comprehensive security services protect against cyber threats through firewalls, endpoint protection, and managed threat detection. We implement tailored solutions to safeguard data integrity, ensure compliance, and mitigate risks for businesses of all sizes.
Cyber Essentials
We help businesses achieve Cyber Essentials accreditation through gap analysis, implementation support, and ongoing compliance management. This government-backed certification demonstrates commitment to cybersecurity best practices and client data protection.
Questions
What IT services do you offer?
We provide IT support, cloud solutions, cybersecurity, connectivity, and Cyber Essentials certification across Wales and the UK.
Do you support businesses outside Wales?
Yes, while based in Mid Wales, we serve clients across Herefordshire, Pembrokeshire, Ceredigion, and beyond.
Are emergency IT services available?
Yes, we offer 24/7 emergency support with rapid response times to minimise business disruption.
How do you ensure service quality?
Through certified engineers, proactive monitoring, client feedback, and a 96% remote resolution rate.
Can you help with cloud migration?
Yes, we provide end-to-end cloud migration, implementation, and management services tailored to business requirements.
What security accreditations do you hold?
We are Cyber Essentials certified and implement industry-standard security protocols for client protection.
Reviews (2)
The Blythe
Sep 18, 2019
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Truly one of the best IT support companies I've had the pleasure to professionally deal with. Great staff and very knowledgeable, they provide enterprise level of service for all. I look forward to dealing with them in the future.
Elwyn Davies
Nov 16, 2018
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I have had the pleasure of working alongside 5C Services on numerous projects over the past 3 years. I have consistently received feedback of their efficient, precise project integrations and first class client support. 5c Services is an asset for Mid Wales.
