We have many of our most popular models on display and you can come and look at them and ask any questions you may have about installations and operation. DEFRA have been charged with overseeing the wood burning stove industry, and ensuring that the Clean Air legislation (or "smokeless zones" as they are more commonly known) is enforced.
They do this by running an approvals scheme for wood and multifuel burning stoves (and fuels) that are considered suitable for use inside a "smokeless zone". If you live in any major UK town or city, you live in such a zone! DEFRA approved stoves tend to be quite a bit more expensive than other stoves and we sell some models that are DEFRA approved for those people that want to buy one.
They do this by running an approvals scheme for wood and multifuel burning stoves (and fuels) that are considered suitable for use inside a "smokeless zone". If you live in any major UK town or city, you live in such a zone! DEFRA approved stoves tend to be quite a bit more expensive than other stoves and we sell some models that are DEFRA approved for those people that want to buy one.
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If you require assistance with a technical problem please phone or email us and include your phone number and one of our staff will call you back. The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. You DON'T have a legal right to a refund or replacement just because you change your mind.
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