Captains Club Hotel & Spa

Perfect, could not fault from the moment we were greeted by the receptionist to the extras I had organised for my wife's birthday in our room, absoulute attention to detail. Thank you for making our whole stay one too remember for all the right reasons. Will stay again.

What a fantastic place! We had a great stay in one of the suites, which was out of this world. Nothing was too much trouble for the friendly staff. The whole experience made my birthday extra special.

Food was average. We weren’t offered a glass of champagne with our afternoon tea. I have a had better. I found it to be over priced and I was very underwhelmed. The scones were a little dry and we received a rude comment about whether or not we had actually booked when we arrived. I would say that I was nicely surprise when they brought a small platter with a writing of happy birthday in chocolate sauce as it was a special occasion but as we had asked for the bill prior to this in order to get back to the car in time (for which we had to pay for) we then received a parking fine of 100 pounds

A really nice boutique hotel. Located by the River Stour, which was interesting as we watched it burst its banks this weekend 😂 Fortunately, the car park is on raised ground behind the hotel. So what made this hotel for us were the lovely staff. They worked so well as a team and gave great service. The rooms were lovely, all facing the river with big windows that opened. The rooms were well appointed with a comfy bed and a big clean bathroom. Shame the shower wasn't a proper shower but a clipped up hand hose but no big deal. Food was lovely. Slightly wider range in the bar area. The hotel wasn

Just returned from a two night stay at this hotel to celebrate a special birthday. The hotel is lovely, the staff are excellent and the food is outstanding. Had an absolutely great time.

This place is just superb, the whole staff team were absolutely brilliant and very friendly and efficient. The afternoon tea was excellent with a very good vegetarian selection. I couldn't recommend this place any higher. I will definitely be returning.

Fantastic place Come every year Such a treat,food amazing Staff excellent

From arrival and checking in to checking out, the experience was first class. the hotel and room were very nice. the food was excellent and the staff were brilliant. would highly recommend this hotel for a visit.

The service was second to none. “We were treated like Royalty” is what Mum has told everyone, and she’s not wrong. The staff made a special weekend unforgettable, for all the right reasons. Lovely hotel, delicious food, fabulous service. Can’t wait to return…

Had an afternoon tea here today and while the food was fine, that’s all it was… fine. The sandwiches were a little dry - like they had been left out all day. The scones were dry. The little selection of sweet treats reminded me of defrosted ‘why mums go to Iceland’ specials. It was all just a bit… meh?
The restaurant is lovely and so is the view but paying for car park at a restaurant, along with staff that really didn’t give that ‘high end’ feel - I won’t be rushing back. For somewhere that labels itself as ‘high end’ - it wasn’t. It was just… fine.

A memorable experience. The food was authentic, tender, flavourful, succulent, perfect. All staff were very welcoming. Attended every need with care, precision and with haste. A beautiful apartment room with an equal view. The decor was designed with the he view in mind, a floor to ceiling wall window onto the lake and before it, a clear glass dinning table so we can watch the boats go by while enjoying a banquet breakfast.
I simply cannot praise this pocket of heaven enough. Furthermore I can't wait to share this experience again.

Love this place by the river. Great picturesque view looking out to the harbour.Boats of all shapes & smaller sizes pass by. Best to pre-cooked. The food is lovely including Afternoon Tea. Recommend for any celebration. Also has Spa which also requires booking. Prices very reasonable. Very modern Rooms available to stay.

All I can say is… what an incredible place. With Covid still about, a 2 day vacation in this hotel was amazing. Having one of the apartments, there was an amazing view across the river. Bar staff were great and very attentive and even letting you sample some of the variety of beers they supply. The food was incredible and the atmosphere was great. Lovely bar for a few drinks before heading in for your dinner. Looking forward to returning 😀

Having been regular visitors using the restaurant over the last 11 years, and been extremely impressed on every visit, we were pleased to get a voucher given to us for afternoon tea. Sadly, the restaurant experience did not reflect on the afternoon tea.
We arrived at 1645- our booked time- and were shown to a table. We were given a menu, and the waiter returned around 5 minutes later to confirm our booking, and clarify our requirements. We ordered our afternoon tea, and waited.........35 minutes later, it arrived, no excuses were given for the delay. The afternoon tea was very pleasant, however