Business Details
50+ Years
experience
Emergency
services
Your Trusted Property Letting Experts in Anlaby
Established in 1925, we are a fifth-generation family business combining traditional values with modern technology to provide high-quality, transparent, and personal property management services. Our team brings decades of combined experience in residential sales, letting, and management, alongside estate management for small and large residential blocks. As members of The Property Ombudsman for Lettings and SafeAgent, we operate under strict codes of practice, ensuring compliance with industry developments and legal changes. Our transparent fee structure guarantees no hidden extras, with charges only incurred once a tenant is secured. We pride ourselves on delivering tailored services, including accompanied viewings, comprehensive tenant assessments, and 24-hour emergency support.Our 30-year track record demonstrates expertise in navigating property challenges, supported by a 5-star Google rating from satisfied landlords and tenants. We offer flexible service options, from tenant find to full management, alongside rent guarantee schemes and portfolio monitoring solutions. Our commitment to client satisfaction is evidenced by a dispute rate of less than 1% under the Tenancy Deposit Scheme. With offices in Anlaby, we serve clients across Hull, Kingston Upon Hull, and surrounding areas, maintaining our reputation as leading property professionals.
Services
Tenant Find
Full Management
Rent Guarantee
Property Valuation
Accompanied Viewings
Tenant Assessment
Emergency Repairs
Legal Compliance
Portfolio Monitoring
Periodic Inspections
Details
- Year established: 1925
Highlights and features
- We offer 30 years' experience in residential property management
- Our team holds professional qualifications including NFOPP Technical Awards
- We operate under strict codes of practice with The Property Ombudsman
- We provide 24-hour emergency repair services for tenants
- Our flexible service packages cater to individual landlord requirements
Associations and certifications
- The Property Ombudsman
- SafeAgent
What people say
5 star service
Best I've worked with
Superb service
First class
Never on the market long
Services
Tenant Find
Our Tenant Find Service includes property market appraisal, professional photography, portal advertising across major platforms, tenant assessment, and tenancy agreement preparation. We match properties with prospective tenants through our mailing list and conduct accompanied viewings. The service ensures compliance with deposit schemes and provides comprehensive tenant introductions, with landlords typically authorising us to sign agreements on their behalf.
Full Management
Our Full Management service handles rent collection, arrears management, property inspections, and maintenance coordination. We provide 24-hour emergency repair support and handle legal compliance including safety checks and EPCs. The service includes rent transfer within seven days, online portfolio monitoring, and dispute resolution between landlords and tenants, with no additional charges for maintenance handling.
Rent Guarantee
Our Rent Protection Service covers rental payments for up to 15 months during tenant arrears, legal disputes, and eviction costs. The service includes legal advice helpline access and vacant possession cover at 75% of rental value. Exclusions apply for existing arrears and unreported claims, with coverage subject to successful tenant referencing through our system.
Property Valuation
We offer free property valuations to determine market value for rental or sale purposes. Our appraisal service combines local market knowledge with professional expertise to provide accurate assessments. The service helps landlords understand their property's potential income value and informs strategic decisions regarding property management and investment.
Emergency Repairs
Our 24-hour emergency repair service addresses urgent property issues outside standard office hours. We coordinate immediate attention through our established contractor network and tenant portal system. The service ensures prompt resolution of critical maintenance problems while maintaining communication with both landlords and tenants throughout the repair process.
People
Sarah Randell
Managing Director
Sarah Randell, fifth-generation property professional, has 30 years' experience in residential property. She holds the Level 3 NFOPP Technical Award in Residential Letting and manages the business since 2006, maintaining its family tradition of excellence.
Isabelle
Fifth Generation Team Member
Isabelle represents the fifth generation of the Stephenson family in the business. Following family tradition, she brings fresh perspective to property management while upholding the company's long-standing commitment to quality service.
Questions
What property services do you offer?
We offer tenant find, full property management, rent guarantee schemes, property valuations, and 24-hour emergency repair services for residential properties in Anlaby and surrounding areas.
How are your fees structured?
Our fees are transparent with no hidden extras. Tenant Find costs £480 (VAT inclusive) or £360 for fully managed properties. Full Management is 12% including VAT, with all charges clearly outlined upfront.
How quickly do properties get rented?
Properties typically don't remain on the market long due to our comprehensive marketing approach, established tenant database, and professional presentation services including 360-degree virtual tours.
What emergency services are available?
We provide 24-hour emergency repair support through our tenant portal and dedicated phone line, addressing urgent maintenance issues with immediate attention from our contractor network.
How do you assess tenants?
We conduct thorough tenant assessments including referencing, credit checks, and previous landlord references to ensure reliable tenancies, with optional rent protection schemes available for added security.
Are you part of any regulatory schemes?
We are members of The Property Ombudsman for Lettings and SafeAgent, adhering to strict codes of practice with client money protection and dispute resolution processes for landlord and tenant protection.
