Business Details
50+ Years
experience
Trusted Family-Run Shoe Store Since 1925
Established in 1925, Sowerbys Shoes has been a trusted family-run business for nearly a century. Our legacy began in a neighbour's front room, where quality craftsmanship and fair pricing became the foundation of our reputation. Over three generations, we've maintained a commitment to traditional values while adapting to modern needs, transitioning from our Stourbridge high street shop to a dedicated online platform.Our expertise in sourcing and crafting premium footwear ensures customers receive exceptional value, with every product reflecting decades of accumulated knowledge and industry experience. We prioritise customer satisfaction through hassle-free returns, lifetime repair services, and a curated selection of trusted brands, combining heritage with contemporary convenience.
Services
Men's Boots
Ladies Shoes
Traditional Footwear
Free Delivery
Shoe Repairs
Details
- Year established: 1925
Highlights and features
- Family-run since 1925 with generational footwear expertise
- Free UK delivery and lifetime shoe repair service
- Curated selection of British-made traditional footwear
- Hassle-free returns with full refund guarantee
- Dedicated customer support from footwear specialists
What people say
Smart and comfortable
Fantastic service
Highly recommend
Lifetime repair service
Traditional British quality
Services
Traditional Footwear Sales
Sowerbys Shoes specialises in traditional British-made footwear with over 99 years of expertise. Our collection combines classic designs with modern comfort technology. Each pair undergoes rigorous quality checks to ensure durability and craftsmanship meet our family's standards. Customers benefit from expert guidance on selecting the perfect footwear for their needs.
Online Retail Platform
Our user-friendly website offers 24/7 access to premium footwear with detailed product specifications. The platform features size guides, material information, and styling advice to aid purchasing decisions. Regular online-exclusive promotions provide added value while maintaining our commitment to quality assurance.
Lifetime Repair Service
We offer professional shoe repair services for all purchased footwear, extending product lifespan and reducing waste. Our in-house specialists handle resoling, stretching, and restoration work using traditional techniques. This service reflects our commitment to sustainable consumption and long-term customer relationships.
Hassle-Free Returns
Customers can return unworn items within 30 days for a full refund, with free return postage for UK orders. Faulty items receive immediate replacement with expedited shipping. Our transparent policy aims to eliminate purchase risk while maintaining trust through clear communication channels.
Brand Partnerships
We collaborate with established footwear brands like Grafters, Woodland, and Johnscliffe to offer diverse options. These partnerships ensure access to exclusive models and early releases. Our selection criteria prioritise manufacturers with similar heritage values and quality commitments.
People
Clive Sowerby
Owner
Third-generation footwear specialist with 40 years in the family business. Oversees product selection and customer service standards while managing digital transformation. Maintains relationships with British manufacturers to ensure authentic craftsmanship in every product.
Questions
Do you offer international shipping?
We currently focus on UK delivery, but can arrange international shipping upon request through our contact page.
How do I find my correct size?
Our website includes detailed size charts and measurement guides for each brand we stock.
Are your products genuinely British-made?
We prioritise British craftsmanship, clearly marking imported items in product descriptions.
What's your return policy duration?
Unworn items can be returned within 30 days for a full refund, with free returns for UK customers.
Do you repair non-purchased footwear?
Our repair service focuses on shoes bought through Sowerbys Shoes to ensure workmanship compatibility.
How are prices determined?
Pricing reflects manufacturing costs, material quality, and our commitment to fair value for customers.
Reviews (6)
Raj Patel
Jan 20, 2022
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They sell high quality good shoes for all the family .Been shopping at thus shop for very long time since 1988 .Both under previous ownership and current ownership. I still got two Pairs of shoes l bought in 1980's .Which l have worn in my travels in many parts of the world .The older they get more comfortable they seem to be getting.
Joel W.
Nov 13, 2021
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Found this store by chance online whilst looking for a particular pair of shoes. They had them in stock, right size, at an incredible price.
Spoke to the owner on the phone when enquiring on delivery timescales. Tremendously helpful, and we had a brilliant good conversation too. Will definitely stopbyuif I am everin the area! Highly recommended.
Spoke to the owner on the phone when enquiring on delivery timescales. Tremendously helpful, and we had a brilliant good conversation too. Will definitely stopbyuif I am everin the area! Highly recommended.
Jess Bod
Aug 01, 2021
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Good selection of shoes and were really helpful when I ordered the wrong size; they were quick to process the return and send me a different size and communication was great :)
Jane Wyborn
Jul 02, 2020
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What an amazing shop. I was determined to use UK companies and not use Amazon over Xmas so found this shop. The price was fiercely competitive. Sadly the wellies didnt fit, and despite Xmas, New Year and Covid lockdown, and... they bent over backwards to help me. Good old-fashioned customer service at it's best.
Pat Oboyle
Jul 30, 2019
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Ex in-law visited the shop to gett fitted out for shoes with problem feet ,she was very pleased with the service from the assistant,an purchased a product..
Joy Adams
Jan 18, 2019
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A lovely shoe shop ... not many left now ... please visit so much choice , very friendly lady... so helpfull .... and her little dog , please visit .... she has something for everyone .
