Giftpro

Business Details

12 Years

experience

Your Hospitality E-Commerce Partner

Giftpro is a pioneering e-commerce platform designed specifically for hospitality businesses. Founded in 2014, we combine deep industry expertise with innovative technology to help brands unlock direct revenue through seamless digital experiences. Our team, based in the New Forest National Park, brings years of collective experience from leading hospitality and e-commerce companies, driven by a shared vision to reinvent online selling for the sector.

We specialise in creating scalable solutions for gift vouchers, event tickets, and product sales, supported by integrated fulfilment and payment systems. As part of the ClearCourse technology group, we leverage cross-sector expertise to deliver robust, future-proof platforms that grow with our clients. Our commitment to open, human-centred software and sustainable practices ensures businesses can focus on what matters mostdelighting their customers.

Services

Sell gift vouchers Sell event tickets Sell products Fulfilment services Payment integration API access POS mode Reporting tools Marketing support Packaging design

Details

Year established: 2014

Highlights and features

We offer 24/7 in-app chat, email, and phone support for all clients
Our platform integrates with leading payment and marketing tools
Clients report up to 75% sales increases post-implementation
We provide free setup with no minimum contract terms
Our team includes hospitality and e-commerce specialists with decades of combined experience

What people say

75% sales increase User-friendly system Exemplary support Seamless integration Expert guidance

Website

Update Listing

Services

Sell gift vouchers

Create and manage personalised gift vouchers with instant redemption and lightning-fast delivery. Our platform supports physical and digital formats with customisable designs and flexible redemption options. Hospitality brands can track performance through real-time analytics while benefiting from integrated marketing tools.

Sell event tickets

Manage digital and physical event ticketing with integrated tools for busy hospitality businesses. Features include automated check-in, capacity management, and promotional code tracking. The system handles everything from small workshops to large-scale venue events with seamless POS integration.

Fulfilment services

Outsource warehousing, packaging, and delivery to our specialist team. We handle storage, kitting, and dispatch for products of all shapes with guaranteed delivery times. Businesses maintain control through our real-time inventory management system while reducing operational overhead.

Payment integration

Accept payments through our secure gateway powered by ClearAccept. The system supports major credit cards and integrates with existing accounting software. Businesses benefit from reduced transaction fees and automated reconciliation features within the central admin dashboard.

API access

Connect with existing tools using our comprehensive API library. The platform supports integration with POS systems, CRM platforms, and marketing automation tools. Developers receive full documentation and dedicated support for custom implementations across hospitality technology stacks.

People

Sam

Customer Support Executive

Provides live chat support with 57-second average response time and 98.4% satisfaction rating for technical assistance.

Lottie Bruce

Head of Marketing

Led successful migration projects with emphasis on seamless system transitions and marketing campaign optimisation for hospitality clients.

Mike Lashmar

Group Finance Director

Reports 75% sales growth post-implementation and praises system usability improvements for finance teams.

Sarah May Groves

Head of Sales

Highlights strategic support and local store creation capabilities that drove 100% gift voucher sales growth.

Stephanie Metson

Marketing Manager

Credits platform migration with 57% overall sales increase and improved customer engagement metrics.

Questions

How do I get started with Giftpro?

Book a free demo, then we'll help migrate your data with no setup fees or minimum contracts.

Can I sell physical and digital products together?

Yes, our platform supports mixed product sales including gift vouchers, event tickets, and merchandise.

Do you offer marketing support?

Yes, we provide creative consultancy, packaging design, and campaign strategy tailored to hospitality brands.

How does the fulfilment service work?

We handle storage, packaging, and delivery with specialist logistics partners for all product types.

What payment methods do you accept?

Our ClearAccept-powered gateway supports major credit cards and integrates with existing accounting systems.

Is there a contract minimum?

No, we offer month-to-month plans with no long-term commitments or exit fees.

Reviews (5)

Write a Review

Sophie Collard

Jun 15, 2021 Report

My parents purchased a 100 voucher for us less than 2 months ago for a dinner at the Talking Drum (610 Old Kent Road). When we showed up last night after making a booking however, we discovered that the restaurant had closed down permanently. I contacted Giftpro the following day by email and phone and discovered that they do not offer any exchange or refund in this situation.
Payments are processed by a 3rd party and the contract you enter by purchasing a voucher on Giftpro's platform is between yourself and the restaurant. In other words, there is nothing Giftpro can do to guarantee my parents

Rob Colton

Mar 30, 2021 Report

I can't recommend Giftpro highly enough - their gift voucher platform is excellent, does everything that you'd hope for. But more importantly, they're the kind of agency who you'd want to work with - quick, efficient and always wanting to help you as much as they possibly can.

Silvana Bandini

Aug 09, 2020 Report

Absolutely fantastic product (user friendly from both sides, broad functionality and looks great), that is backed up with the best customer service I have experienced.
Silvana - Owner @ The Ollerod

Daniel Fratczak

Aug 08, 2017 Report

Best system available!. This is our 3rd voucher management system and surely there is no better one. Quick response on chat if needed. Perfectly designed and extreamly easy to use. Do not waste time for any other system as we've been already disappointed twice. GiftPro is the one you are looking for.

Peter Hunt

Oct 07, 2016 Report

We've been very impressed with GiftPro since we started using the system for our restaurant gift vouchers. I trialled a few systems before we discovered GiftPro and after a very successful first 3 months I'm convinced we made a very good choice of partner for our vouchers. Our customers have found the system very quick and easy to use, which has translated into an 84% increase in year on year sales and much greater % of online orders (which we love, because of the reduced admin). A month in we added a range of new vouchers, this was quick and easy to do in-house, with very little involvement needed