Robert James Jewellers

Business Details

43 Years

experience

Luxury Jewellery & Watch Specialists in Petts Wood

Established in 1983, Robert James Jewellers has been a trusted name in luxury jewellery and watch services in Petts Wood for over four decades. Our expertise spans bespoke craftsmanship, with an on-site workshop led by a fully qualified goldsmith boasting 40 years of experience. We specialise in wedding rings, engagement rings, diamond jewellery, and luxury timepieces from renowned brands, while prioritising ethical practices through our use of Single Mine Origin (SMO) gold.

Our team delivers personalised service, from repairs and valuations to custom commissions, ensuring every client receives heirloom-quality pieces tailored to their story. With a reputation for excellence, we combine traditional techniques with modern innovation to meet the evolving needs of our community.

Services

Wedding Rings Engagement Rings Diamond Jewellery Watch Repairs Bespoke Commissions

Details

Year established: 1983

Highlights and features

We offer 40+ years of expertise in bespoke jewellery design and repairs.
Our on-site goldsmith workshop ensures direct quality control and faster service.
We use ethically sourced Single Mine Origin (SMO) gold for sustainable craftsmanship.
We provide comprehensive repair services for jewellery and watches in-house.
Our team offers personalised consultations for custom-designed heirloom pieces.

Website

Update Listing

Services

Bespoke Jewellery

Our master goldsmith creates one-of-a-kind jewellery pieces tailored to your specifications. Using traditional techniques and ethically sourced materials, we transform your ideas into wearable art. Perfect for those seeking unique heirloom-quality items that reflect personal stories and style.

Wedding Rings

We craft and supply wedding bands that symbolise your eternal commitment. Our collection combines classic elegance with modern innovation, offering options from simple bands to intricate designs. The on-site workshop allows for precise customisation to match your vision.

Diamond Jewellery

Our curated selection features high-quality diamonds set in rings, necklaces, and earrings. Each piece showcases exceptional cut and brilliance, with options for both ready-to-buy and custom-designed items to suit individual tastes and occasions.

Watch Repairs

We offer comprehensive repair services for luxury watches, including battery replacements, strap changes, and mechanical servicing. Our expertise covers both modern and vintage timepieces, ensuring your watch maintains its precision and value.

Pre-Loved Items

Our collection of second-hand luxury jewellery and watches offers exceptional value. Each pre-owned piece undergoes rigorous quality checks, providing customers with access to premium items at reduced prices while maintaining our commitment to craftsmanship standards.

People

Robert James

Owner & Goldsmith

A fully qualified goldsmith with over 40 years' experience, Robert established the business in 1983. He personally oversees all bespoke commissions and repairs, combining traditional techniques with modern innovation to create timeless pieces.

Sherri

Manager

As store manager, Sherri ensures exceptional customer service while coordinating daily operations. With extensive product knowledge, she guides clients through selections and supports the team in delivering the business's renowned personal approach.

Sue

Shop Assistant

Sue provides expert assistance to customers, drawing on her deep understanding of jewellery and watches. She plays a key role in helping clients find perfect pieces for special occasions while maintaining the store's welcoming atmosphere.

Deana

Shop Assistant

Deana supports customers with product knowledge and friendly service. She contributes to the store's reputation for approachability, helping clients explore both ready-made collections and custom design possibilities.

Ryan

Goldsmith

Ryan assists in the workshop with repairs and custom creations. As a skilled craftsman, he contributes to maintaining the business's high standards of workmanship while learning from Robert's decades of expertise.

Questions

Do you offer custom jewellery design services?

Yes, we specialise in bespoke commissions. Our goldsmith works directly with clients to create unique pieces tailored to their preferences and stories.

What types of jewellery repairs do you handle?

We repair all jewellery types including ring resizing, chain re-linking, stone setting, and restoration of damaged pieces using our on-site workshop facilities.

Are your diamonds ethically sourced?

We prioritise ethical sourcing through Single Mine Origin (SMO) gold and maintain transparency about our supply chain practices.

Do you sell pre-owned luxury items?

Yes, we offer a curated selection of pre-loved jewellery and watches that undergo strict quality checks before being offered for sale.

What are your store opening hours?

We're open Monday to Saturday 9:00am-5:30pm. Please check our website for any temporary schedule changes.

Can you service luxury watches?

Our workshop provides comprehensive watch servicing including battery replacements, strap changes, and mechanical repairs for various luxury brands.

Reviews (5)

Write a Review

Lehmann Family

Nov 14, 2021 Report

I left as a happy customer! I really appreciate the honest feedback and also alternative solutions provided. So they were not merely executing what I had asked to be done, but that they were able to tell me theres in fact a better way. Often as lay customer, we just dont know what we dont know. Craftsmanship was spot on as well.

Sarah Turner

Sep 28, 2021 Report

Brilliant service and amazing products. Robert made our wedding rings. The personal service he gives with the talent he has is worth every penny. Thank you!

Nick Freeman

Jul 15, 2021 Report

Been in and out of this jewellers for years and always had a fantastic service. This time though Robert James jewellers have gone above and beyond with what they created for us.
Took 5 beaten up old rings in and this craftsman has designed and created the most beautiful ring I have seen. The whole shop are wonderful and bubbly including the on site pooch. All I can say is if want great service and old school craftsmanship, this is the only place to go. Thanks again to all involved.

Diane Fielder

Jun 15, 2021 Report

Jewelry repairs are hard to find but I found these people expensive and rather brusque. Will look further afield

Erika Berentemfel

Apr 29, 2021 Report

Very friendly and helpful staff, all appropriate covid safe. Bespoke jewelry and repairs. Would thoroughly recommend