Business Details
Your Trusted Recruitment Partner in Manchester
Established over two decades ago, C C A Recruitment has emerged as a leader in the customer contact and outsourcing services marketplace. Our expertise lies in connecting businesses with top-tier talent across executive, senior, operational, and frontline roles, both within the UK and globally. We pride ourselves on a tailored approach, adapting our recruitment strategies to meet specific client needs while maintaining a commitment to innovation and excellence. Our extensive networks and industry-specific knowledge allow us to access talent beyond conventional sourcing methods, ensuring a perfect fit for every role.With a dedicated team of consultants, we build long-term partnerships with clients and candidates alike, prioritising transparency, ethical practices, and a deep understanding of market dynamics. Our integration of traditional recruitment methodologies with modern technologies ensures we remain at the forefront of the industry, delivering results that drive organisational growth and individual career progression.
Services
Executive Recruitment
Senior Recruitment
Operational Recruitment
Frontline Recruitment
Consultation
Highlights and features
- We have over 20 years of experience in customer contact and outsourcing recruitment.
- Our global network provides access to talent not found through direct sourcing.
- We combine traditional recruitment with modern multimedia technologies for better results.
- Our consultants offer deep market knowledge in specialist disciplines.
- We protect your brand reputation throughout the recruitment process.
Services
Executive Recruitment
Our executive recruitment service specialises in identifying high-calibre leaders for C-suite and strategic roles. With a focus on the customer contact sector, we leverage our global network to source candidates with proven leadership and industry expertise. Our rigorous vetting process ensures alignment with your organisational culture and long-term objectives.
Senior Recruitment
We connect organisations with visionary senior professionals capable of driving innovation and growth. Our consultants specialise in placing leaders in roles such as operations directors and customer experience officers, ensuring strategic fit and operational excellence. Our market intelligence guarantees access to top-tier talent with sector-specific expertise.
Operational Recruitment
Our operational recruitment solutions focus on roles that optimise business efficiency and productivity. From logistics experts to supply chain strategists, we identify professionals with a track record of streamlining operations. Our tailored approach ensures candidates meet both technical and cultural requirements for sustained success.
Frontline Recruitment
We specialise in sourcing frontline talent for customer-facing roles, including advisors and sales executives. Our candidates are selected for their communication skills, resilience, and alignment with client brand values. Our global reach ensures access to multilingual professionals for diverse market needs.
Consultation
Our consultation service provides strategic insights into market trends, workforce planning, and recruitment best practices. We collaborate with clients to develop customised resourcing frameworks that address current and future talent challenges. This proactive approach ensures sustained competitive advantage in dynamic markets.
People
Rob Dermott
Client Solutions Director
With over two decades in recruitment, Rob Dermott leads client solutions at C C A Recruitment. His expertise in customer contact markets drives strategic partnerships, ensuring clients access to top-tier talent aligned with evolving industry demands.
Questions
What industries does CCA Recruitment Group specialise in?
We specialise in customer contact, outsourcing, telecommunications, financial services, and hospitality sectors, with expertise in roles ranging from frontline to executive levels.
How does CCA ensure candidates align with company culture?
Our consultants conduct in-depth assessments of both client needs and candidate aspirations, ensuring cultural fit through tailored interviews and scenario-based evaluations.
Can CCA assist with international recruitment needs?
Yes, our global network spans multiple countries, enabling us to source and place talent in international roles while adhering to local market nuances.
What support is provided post-placement?
We offer ongoing support to both clients and candidates, including onboarding guidance and performance reviews, to ensure long-term success and satisfaction.
How does CCA stay updated on market trends?
Our team continuously monitors industry developments through direct engagement with professionals, market analysis, and participation in sector-specific events.
Reviews (3)
Sharjeel Haider
Feb 05, 2021
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I feel uneasy that they even have my CV and my details. I had my first video interview during the pendamic and I was unsuccessful. That is not a problem but I have tried to get feedback for the interview to find out where I could have improved but they are not providing feedback. The interviewer seemed uninterested during the interview which suggests that maybe they filled up the vacancies already.
I was well prepared for the interview and used STAR approach for competency based questions. Getting rejected is never an issue but surely they should be able to give feedback or add another line with
I was well prepared for the interview and used STAR approach for competency based questions. Getting rejected is never an issue but surely they should be able to give feedback or add another line with
John Doe
Aug 21, 2019
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Very slow, lacklustre recruitment team. Everything moves at 1 mile per hour. It took around 2 weeks to receive an interview for the job then I was told that the start date had been delayed too! Never in my life have I seen such a slow company. Its like they don't want to make money.
Simeon Bentley
Apr 12, 2019
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My experience with CCA recruitment has been fantastic from start to finish. I have dealt with Matt who has helped me secure a position within days of our first contact. Matt talked me through interview questions/prep giving actionable advice from the beginning. I would definitely recommend their services to anyone looking for a change of employment!
