Business Details
Your Trusted Online Pet Store in Plymouth
The Pet Express is part of an award-winning pet shop group based in South West England, operating a network of high street retail pet shops staffed by highly trained professionals. We are proud members of the Pet Industry Federation (PIF) and have achieved the top 5-star rating under the Animal Activities Licensing regulations. Our online store offers over 18,000 pet products for dogs, cats, reptiles, birds, fish, and small pets, with a commitment to providing premium pet foods, grooming products, and accessories at competitive prices.We prioritise customer satisfaction through our subscription service for automatic deliveries, express checkout options, and dedicated support. With a focus on quality and expertise, we ensure pet owners have access to trusted brands and essential supplies to maintain their pets' well-being. Our operations are underpinned by decades of industry experience and a passion for animal care, ensuring reliability and trustworthiness in every transaction.
Services
Dog Food
Cat Food
Pet Accessories
Delivery Service
Loyalty Scheme
Highlights and features
- Award-winning pet shop group with 5-star licensing
- 18,000+ products for all pet types and needs
- Expert staff with deep knowledge of pet care
- Free UK delivery on orders over 59
- Flexible subscription service for automatic deliveries
Associations and certifications
- Pet Industry Federation (PIF)
What people say
Excellent service
Fast delivery
Pets love the food
Great prices
Reliable subscription service
Services
Dog Food
We offer a comprehensive selection of dog food, including grain-free, senior, and breed-specific formulas from trusted brands like Canagan and Symply. Our products cater to dogs of all ages, sizes, and dietary needs, ensuring balanced nutrition and digestive health. With options for puppies, adults, and senior dogs, we prioritise quality ingredients and veterinary-approved formulations to support long-term wellness.
Cat Food
Our cat food range features wet, dry, and grain-free options tailored to feline dietary requirements. Brands such as Bio-Catolet and Felix provide nutritionally complete meals for kittens, adults, and senior cats. We prioritise high-protein recipes and urinary health formulas, ensuring optimal hydration and digestion while accommodating food sensitivities and allergies.
Pet Accessories
We stock a wide array of pet accessories, including beds, toys, grooming tools, and healthcare products. Our selection covers essentials like flea treatments, grooming clippers, and interactive toys designed to enhance pet comfort and activity. All items are sourced from reputable brands to guarantee durability and safety for pets.
Delivery Service
We provide nationwide delivery with options for next-day and tracked shipping on orders over 59. Local Devon customers benefit from free same-week delivery, while subscription services ensure regular automatic deliveries of essentials. Our logistics network ensures timely, secure delivery with real-time tracking updates and flexible rescheduling options via DPD.
Loyalty Scheme
Our loyalty scheme rewards customers with 5 vouchers for every five 20+ purchases. Members enjoy faster checkout, exclusive discounts, and points accumulation on all eligible orders. The program includes flexible redemption options and three-month validity for earned discounts, encouraging repeat purchases while valuing customer retention.
Questions
What delivery options are available?
We offer free UK delivery on orders over £59, next-day delivery via DHL, and local Devon free delivery on orders over £30. International shipping is temporarily unavailable.
Can I return unused pet food?
Unopened pet food can be returned within 14 days, except for live food, engraved items, or veterinary medicines which are non-returnable under UK law.
How do subscriptions work?
Set up automatic deliveries for pet essentials with flexible frequencies from two weeks to three months. Skip or cancel anytime through your account settings.
Are loyalty points applicable to all purchases?
Loyalty points cannot be used for subscription orders or prescription medications. Points expire three months after earning if not redeemed.
What payment methods are accepted?
We accept major credit/debit cards, PayPal, and Klarna for orders over £100. Payment details are securely processed via SagePay.
Do you stock prescription pet medications?
Yes, we are licensed to supply veterinary medicines. Prescriptions must be provided at checkout, and returns are not accepted for safety reasons.
Reviews (6)
Laura Guild
Nov 24, 2021
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Online ordering is very quick and easy and there is a good selection. Delivery is usually pretty fast and customer service has been good when I've needed it.
Biker Man
Jan 18, 2021
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Just under 2 months have passed and there is still no sign of my order or the 200.00 they were quick to take. Trying to cancel by phone or email was fruitless with a stock email reply. Unfortunately I am now having to waste my time doing a bank chargeback.
Window Doctor
Nov 07, 2020
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My second order from these people, good job I've not taken notice of some of these reviews as my order was fine, came complete, ahead of time, DHL kept me informed of the time slot. I will say the 1st order wasn't perfect in as much as it was incomplete without them informing me so I was a little concerned that I would be left short but after I called they said the rest was on its way and it arrived a couple of days later. I will use them again
Victoria Okunevic
Nov 07, 2020
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I placed an order on the 30th of March and today is the 21st of April and I still dont have the 2 bags of rabbit food. I tried to call no answer I continuously emailed the company and eventually got a reply and they said they didnt have all my items in stock this is why there has been a delay in processing my order. They are very quick to take the money and then disappear and then appear after 3 weeks and tell you that they didnt have all of my items in stock then why take money or why not just send me the products that are in stock and refund me for the products that are OOS. Greedy company
Kristina Bowers
Jul 31, 2020
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Shipped items 2 weeks ago provided wrong tracking number. Won't pick up phone or answer emails. DPD has no record of the package being shipped.... Terrible service. Understand times are hard but no excuse of completely ignoring customers. I am starting to feel as if this is a fraudulent company!
Aarron Smith
Jul 15, 2020
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I placed my order on the 23rd March with a 2-3 day delivery. I was told 4 days later that it had been shipped however DPD have not had the parcel yet. Cannot get hold of anyone and it is now the 20th April, I have been very patient however this is appalling customer service and passing the blame onto other companies is unacceptable. They should only take orders they can fulfil, they have clearly tried to line their pockets during a difficult time and do not care about actually delivering on this. I have since managed to buy the products I need from more reliable sources however I now cannot get
