Business Details
40 Years
experience
Your Trusted Partner for Cambridge Real Estate Services
Established in 1986, we have built a reputation for delivering professional and personal residential lettings and property management services in Cambridge and its surrounding villages. Our approach prioritises maintaining high standards through limited property management numbers, ensuring each partner takes full responsibility for their portfolio. As members of the Propertymark Client Money Protection scheme and regulated by The Property Ombudsman, we adhere to rigorous professional standards. Our expertise spans tenant referencing, contract negotiation, and compliance with statutory requirements, serving landlords and tenants with equal dedication. We specialise in properties for professionals, academics, and visiting scholars, combining local market knowledge with industry-leading practices.Our commitment to transparency is demonstrated through clear fee structures and comprehensive client protection schemes. With decades of experience, we remain independently owned while continuously adapting to legislative changes in the private rented sector. Our team's longevity and focus on personal service distinguish us in a competitive market. We actively engage with industry bodies like ARLA to maintain leadership in best practices. This combination of local expertise, regulatory compliance, and client-centric service forms the foundation of our enduring reputation.
Services
Residential Lettings
Property Management
Tenant Referencing
Deposit Handling
Compliance Guidance
Inventory Preparation
Rent Collection
Maintenance Coordination
Contract Negotiation
Market Appraisals
Details
- Year established: 1986
Highlights and features
- Established in 1986 with continuous operation in Cambridge's property market
- Personal service model with partner accountability for each property
- Regulated by The Property Ombudsman for independent redress compliance
- Member of Propertymark Client Money Protection scheme for client funds
- Specialist knowledge of Cambridge's academic and professional rental market
Associations and certifications
- Propertymark Client Money Protection
- The Property Ombudsman scheme
Services
Residential Lettings
We specialise in residential lettings for Cambridge properties, offering market appraisal, tenant sourcing, and contract negotiation. Our service includes compliance checks, marketing on relevant portals, and accompanied viewings. With local expertise since 1986, we ensure smooth tenant-landlord matching while maintaining regulatory compliance.
Property Management
Our full management service covers rent collection, maintenance coordination, and compliance monitoring. Partners take personal responsibility for each property, ensuring high standards through limited portfolio sizes. Services include inventory updates, insurance claim management, and 24/7 landlord communication for property issues.
Tenant Referencing
We conduct comprehensive tenant referencing including credit checks, employment verification, and previous landlord references. Our process meets statutory requirements while protecting landlords against financial risk. Guarantor referencing and deed of guarantee preparation ensure tenancy security for all parties involved.
Deposit Handling
Deposits are protected under The Property Ombudsman scheme, with transparent handling procedures throughout tenancies. We manage deposit deductions, dispute resolution, and arbitration processes while maintaining compliance with Tenancy Deposit Scheme regulations for assured shorthold agreements.
Compliance Guidance
We provide expert guidance on statutory compliance including Right-to-Rent checks, energy performance certificates, and safety regulations. Our team ensures landlords meet current legislation through regular updates and documentation preparation, minimising legal risks while maintaining industry best practices.
People
Eliza Creighton
Partner
With extensive experience in Cambridge's property market, Eliza oversees property management operations while maintaining direct client relationships. Her expertise ensures compliance with evolving rental legislation.
Penny Whittle
Partner
Specialising in tenant relations, Penny manages referencing processes and contract negotiations. Her focus on clear communication supports successful tenancy placements across Cambridge's academic communities.
James Whittle
Partner
Handling financial compliance and client money protection, James ensures all transactions meet Propertymark standards. His oversight maintains the firm's accreditation with regulatory bodies since 1986.
Questions
What areas do you cover?
We operate in Cambridge city and surrounding villages including Impington, offering local market expertise for both landlords and tenants.
How are tenant references conducted?
We perform credit checks, employment verification, and previous landlord references through licensed agencies to ensure tenancy suitability and affordability.
What fees apply to landlords?
Management fees start at 12% including VAT of monthly rent, with transparent pricing for referencing, inventory preparation, and compliance services.
How are deposits protected?
All deposits are protected under The Property Ombudsman scheme, with clear procedures for deductions and dispute resolution at tenancy end.
What makes you different from other agents?
Our personal service model limits managed properties per partner, ensuring dedicated attention while maintaining Propertymark and ARLA compliance standards.
Can I get help with contract variations?
Yes, we assist with contract amendments for £50 including VAT per agreed variation, ensuring legal compliance while protecting both landlord and tenant interests.
Reviews (4)
Sam Wardill
Oct 25, 2021
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It is such a shame that an independent agent could offer such poor service. I've just completed a 12 month tenancy in a property managed by Inter-let. I've spent two weeks negotiating with James from Inter-let about return of our deposit. There was one remaining disputed item to be resolved (a carpet , max value 200). James has only returned 390 of our 3690 deposit (4 days later than the deadline set by TDS). James stated in an email to me "I am not part of this. Your dispute or agreement is solely with the landlord and can only be solved with the landlord or the TDS if you go down that route
Patricia L.
Feb 13, 2021
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The Inter-Let team are extremely responsive, helpful, and easy to work with. My partner and I inquired about some properties to rent in Cambridge. James and Eliza helped us through the process. They each replied very quickly (even getting back to us on weekends), arranged a viewing also very quickly and easily (even during lockdown), and went above and beyond to help us through the process as potential renters. In our search for a place to rent, we have contacted multiple agencies, but none have provided such good customer service as they have. If I had the opportunity, I would choose to rent
Ella May
Dec 30, 2019
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Eliza, who was our lettings agent, was amazing! She always responded to problems so quickly, and got them fixed to a really high standard. She is really responsive by email. She is very reasonable when it comes to deposit issues and wear and tear, etc. She really went well above and beyond the call of duty for me when she searched the whole house (after I'd moved out!) for my missing passport!! Thank you Eliza!
Erlend Aakre
Dec 20, 2014
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I lived in a flat managed by Inter-Let for almost a year when first moving to Cambridge. Penny was very helpful and did an excellent job of managing the property, I've never been more pleased with a letting agency!
