The Cottons Medical Centre

Business Details

Your Trusted GP Practice in Raunds, Northamptonshire

The Cottons Medical Centre has been dedicated to providing comprehensive healthcare services to the Raunds community. Our practice utilises advanced systems like Anima Triage and Heidi Health AI Medical Scribe to streamline consultations and ensure accurate medical documentation. We prioritise patient confidentiality, offer extended access appointments, and collaborate with local NHS services to deliver timely care.

Our team is committed to maintaining high standards through continuous training and adherence to strict data protection policies, ensuring patients receive efficient, personalised healthcare in a secure environment.

Services

Online Appointments Repeat Prescriptions Home Visits Chaperone Services Emergency Referrals Health Records Access Data Protection Medical Training Violence Policy Enforcement AI Medical Scribe

Highlights and features

We utilise Anima Triage for efficient online consultation management.
Our Heidi Health AI Medical Scribe ensures accurate real-time documentation.
Extended access appointments available on Saturdays for added convenience.
Strict adherence to patient confidentiality and data protection regulations.
Collaboration with NHS services for seamless emergency and specialist care.

Website

Update Listing

Services

Online Appointments

Our Anima Triage system enables patients to book consultations online, streamlining access to care. This service reduces wait times and allows efficient triage by GPs before appointments. Available for both routine and urgent requests, ensuring timely medical attention.

Repeat Prescriptions

Patients can request repeat prescriptions via online platforms, postal service, or in-person submissions. Electronic prescriptions are sent directly to chosen pharmacies, enhancing convenience. We require seven days' notice to process requests and ensure medication continuity.

Home Visits

Home visits are available for housebound patients due to illness or disability. Requests must be made before 10:30 AM for same-day consideration. Our team may conduct telephone assessments first to determine the most appropriate care method, ensuring efficient use of medical resources.

Heidi Health AI

This AI-powered system transcribes consultations in real time, improving record accuracy and allowing doctors to focus on patient interaction. Data is securely stored and encrypted, maintaining confidentiality. Participation is voluntary, with manual documentation available as an alternative.

Extended Access

Saturday morning appointments available for patients unable to attend during standard hours. Services include GP consultations, nurse practitioner visits, and pharmacist advice. Located at The Cottons Medical Centre and Harborough Fields Surgery for greater accessibility across East Northants.

Questions

How do I book an appointment online?

Use our Anima Triage system to submit consultation requests. The surgery will triage your request and contact you with an outcome via call or text.

What is the Heidi Health AI Medical Scribe?

It's an AI system that transcribes consultations in real time, improving documentation accuracy. Participation is optional, with manual notes taken if declined.

How can I get emergency medical help?

Dial 999 for life-threatening emergencies. For non-emergencies, call NHS 111 for 24/7 advice and care direction.

Can I request a home visit?

Yes, for housebound patients. Call before 10:30 AM with details. A clinician may assess via phone first to determine appropriate care.

What are extended access appointments?

Saturday morning slots available at The Cottons Medical Centre for routine GP, nurse, or pharmacist consultations, improving access for working patients.

How do I manage repeat prescriptions?

Order online via SystmOnline, NHS App, or submit paper slips. Allow seven days processing time. Electronic prescriptions can be sent directly to your pharmacy.

Reviews (5)

Write a Review

Jessica Walters

Oct 23, 2021 Report

This place is an utter joke. You ring and they tell you "call back at 8 o'clock tommorow morning because thats when our appointments go out for tommorow" so you call back the next morning at 8 o'clock, you spend 20 minutes on hold to be told they're out of appointments for the day and to call back tommorow at 8 o'clock.

Galahad

Oct 17, 2021 Report

Waste of time booking phone appointment, never rang me, receptionist blaming technical problems and COVID still, as doctors working from home, then said they were closed this afternoon for staff training, but training who if no one's there? They don't care about there patients.

Kathy Marriott

Sep 03, 2021 Report

Been trying for weeks to get an appointment with Dr Fernando (Mr) but wait on phone for 20 to 30 minutes only to get told all gone and to phone next day and get the same. Need to discuss my meds but ha! ho! be dead by the time I get the appointment
my meds ha! Ho!, d9ie before I get it sorted

Radu Cojocari

Jul 20, 2021 Report

They have stopped responding to phone calls in the past 3 weeks. If this isn't an operational failure I don't know what else to call it.

Juliana Palade

Jun 05, 2021 Report

This medical centre would be great if some of the reception staff would deal with requests in a ore polite manner