Business Details
Your Trusted Logistics & Fulfilment Partner in the UK
EC Group has been a trusted name in logistics and supply chain management since 1810, delivering tailored solutions to meet evolving industry demands. Our expertise spans e-commerce order fulfillment, third-party logistics, warehouse management, and subscription box services, supported by a 4-acre Essex-based facility and a 5-star rated customer service team. We combine over two centuries of experience with cutting-edge technology, including automated inventory systems and integrated WMS, to ensure precision in order picking, packing, and global distribution. Our commitment to scalability allows businesses to manage seasonal fluctuations seamlessly, while our returns management and marketing support services enhance customer retention and brand loyalty.With a focus on responsible, reactive, and reliable operations, we serve e-commerce, enterprise, and charity sectors, offering bespoke logistics strategies that align with unique client needs. Our international shipping network and tailored branding solutions, such as custom packaging and promotional materials, position us as a comprehensive partner for businesses aiming to expand their market reach and operational efficiency.
Services
E-commerce Order Fulfilment
Third Party Logistics
Kit Collation and Pack Assembly
Subscription Fulfilment
Returns Management Service
Highlights and features
- 200+ years of heritage in logistics excellence
- 5* rated service with automated inventory systems
- Responsible, reactive, and reliable operations
- Scalable processes for peak season demands
- Tailored solutions across e-commerce, charity, and enterprise sectors
What people say
5* rated service
Seamless integration
Timely deliveries
Scalable solutions
Responsive support
Services
E-commerce Order Fulfilment
EC Group provides end-to-end e-commerce order fulfillment, including inventory storage, order picking, packing, and shipping. Our automated WMS integration ensures real-time stock updates, 95% same-day dispatch rates, and international shipping capabilities. Tailored returns management and 24/7 inventory access streamline operations for online retailers.
Third Party Logistics
Our third-party logistics services encompass warehousing, inventory management, and distribution. With scalable operations and a focus on cost-efficiency, we handle order accuracy, reduce shipping costs, and offer next-day delivery options. Automated systems and dedicated customer care ensure seamless supply chain management for growing businesses.
Subscription Fulfilment
EC Group specializes in subscription box fulfillment, offering customized packaging, personalized touches, and scheduled deliveries. Our inventory forecasting and branded packaging solutions ensure timely, reliable service for curated product boxes, wellness kits, and corporate gifting programs across global markets.
Kit Collation and Pack Assembly
We provide bespoke kit collation and pack assembly, including promotional kits, product samples, and subscription boxes. Batch processing ensures high accuracy, while quality control measures and branded materials enhance customer engagement. Services include sourcing, assembly, and secure storage until dispatch.
Returns Management Service
Our returns management service streamlines reverse logistics with automated refund updates, quality control checks, and customer-friendly processes. Tailored workflows align with business policies, while photographic evidence of damages and integration with inventory systems ensure transparency and efficiency in handling returns.
People
Nick Mackley
Chief Financial Officer
Nick oversees financial strategy and operational efficiency at EC Group, leveraging decades of logistics industry experience to drive sustainable growth and fiscal responsibility.
Gavin Weekes
Chief Operating Officer
Gavin leads day-to-day operations, ensuring seamless logistics execution and client satisfaction through innovative process optimization and a customer-centric approach.
Keeley Roe
Senior Account Manager and IT Projects Lead
Keeley manages key client relationships and spearheads IT initiatives, combining technical expertise with strategic account management to enhance service delivery and digital transformation.
Stephen Holland
Senior Account Manager
Stephen provides tailored logistics solutions to enterprise clients, drawing on extensive industry knowledge to align operational strategies with client growth objectives.
Questions
What does EC Group specialize in?
EC Group specializes in e-commerce fulfillment, third-party logistics (3PL), warehouse storage, subscription boxes, and returns management, serving e-commerce, charity, and enterprise sectors.
Can EC Group handle international shipping?
Yes, we offer global distribution with trusted shipping partners, ensuring low-cost, rapid deliveries to international customers.
How does EC Group manage inventory?
Our integrated WMS provides real-time inventory updates, automated notifications, and 24/7 access to stock levels for accurate, efficient management.
Do you support subscription box businesses?
Yes, we offer tailored subscription fulfillment with custom packaging, personalized touches, and scheduled deliveries to enhance customer retention.
What are the benefits of outsourcing logistics to EC Group?
Benefits include reduced shipping costs, faster order processing, scalability, and access to automated systems, allowing businesses to focus on growth.
How does the returns process work?
Our returns service includes automated updates, quality checks, and tailored workflows, ensuring a seamless experience for customers and efficient restocking or refunds.
Reviews (2)
Vasile Chitic
Jan 23, 2022
Report
Very friendly staff and fast loading. Live loading.
Ar tow places for loading
Exit on right , first right, end off road left small yard,
Ar tow places for loading
Exit on right , first right, end off road left small yard,
Richard Smallwood
Aug 29, 2020
Report
Delivered a number of boxes and dumped them in the car park near to the "No Deliveries Here" sign. Too much hassle to take to them to the delivery door.
